Francis Fuels Ltd

We used Francis to replace an oil furnace and tank, and to provide oil and servicing for several years. At our annual servicing, they determined that the oil tank needed to be replaced. We decided to switch to natural gas, and eventually decided to have a different company replace the equipment. Francis refilled the oil tank days before we were having it removed, even though we had spoken to several of their representatives and said that we would not be refilling it. They only told us that they needed us to tell them not to refill it in writing AFTER they filled it and we called them. This added considerable cost to the equipment replacement. I'm sure the situation would have been very different if they were the ones we'd contracted to replace the equipment.

we purchased a house with an electric furnace but switched to gas and used Francis Fuels to purchase and install the unit. Before they left after installation, they couldn't trace the source of a gas leak somewhere in the line. They decided to clear out anyway as it was near Christmas. The man in charge did not warn us that we still had a gas leak. The apprentice quietly came to me without their knowledge and warned me but said there was nothing he could do as an apprectice. Enbridge came to inspect and they were also unable to detect the gas leak. A month later, during ice storm '98 I discovered the gas leak at the meter and within feet of my running car. I will never use Francis Fuels again. This was our second time using this business and our second problem with them.

Been using them for years to tuneup my furnace. They are prompt and do the job well. Had no problems with extra costs. Furnace works fine and is more than 10 years old now.

They were very good and came at the appointed time too. The service person took off his boots and carried all his tools in. He had the spare parts and filters that fit and looked over everything as well as cleaning all the parts.

Francis Fuels has consistently provided prompt, professional service. They are thorough in responding to questions and deliver on time. A bonus is that they can deliver even when you are not home.

Very clean work. I use them every year for over 15 years and i love working with them, they are prompt, service is very good. Their price is also great in relations to others. I use them for both air conditioning and heating. They're great!