Asked for back hedge to be trimmed and evened out. His worker came and pruned the hedge but left the sides uneven by two feet on either side! Told owner we were not happy and was told they could only do so much with what they have. More discussion, owner agreed to come by and saw work. Told use worker would come back on a Sunday to do work. Waited all Sunday, nobody showed up. Called owner again who apologized and gave us refund. I mean, I like the guy but his running the business needs improvement. Hopefully with better trained workers, he can have better customer satisfaction.