Backyard Retreat - Hot Tubs, Swim Spas & Pools

Swimming Pools, Spas & Hot Tubs
2528 Bristol Circle Oakville ON L6H5S1
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Swimming Pools, Spas & Hot Tubs
Backyard Retreat - Hot Tubs, Swim Spas & Pools
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89%

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Reviews for Backyard Retreat - Hot Tubs, Swim Spas & Pools

Average customer rating:
9.5 10 (25 reviews)

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Richard in Sudbury
Richard in Sudbury
0 reviews Whitchurch Stouffville, ON
0/10

Terrible customer service!

I just purchased a hot tub from this company. After payment and delivery, I received no assistance whatsoever. The sales guy made an appointment to come over and give me a tutorial on how to work the features and use the chemicals. He never showed up!
I definitely won’t be calling them when I get an inground pool next year!

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Costa2205
Costa2205
0 reviews Burlington, ON
10/10

Family SwimSpa

Bjorn was amazing to deal with!!! Lots of knowledge and information given and no pressure or sales tactics to complete the deal.
We are so happy with the process of purchasing our swim spa including delivery, setup, care and service that has been provided by Backyard Retreat.
Going there this weekend to purchase my new firepit and furniture.
Great experience and a definite recommendation to anyone all-day and everyday for purchasing and servicing of your backyard needs!
Thanks guys!!!

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Ed Caruso
Ed Caruso
1 review Toronto, ON
10/10

Great customer experience

working with Bjorn has been stellar and I am very glad that I chose Backyard Retreat even though I have some other companies to choose from closer to me in Etobicoke. Being able to test-run the swimspa before committing to it was super beneficial in helping me to choose the size and model and having Bjorn answer all my questions was just so beneficial for the model choosing process.

Moreover, Bjorn had said that for delivery and installation, I must use his recommended crane guy but I can choose my own concrete guy and electrician. I appreciated that Bjorn was upfront about that but having had Oscar do the concrete and Bob do all the electrical work, I would totally recommend them to any future client. Their quoted prices were actually cheaper than a few other quotes that I had gotten, but more importantly, now that I’ve seen how they did their work (especially Bob and his endless wealth of knowledge on all things hot tubs and swimspas), I would recommend them as part of the “must use” list too.

And of course, the crane company and the installation crew were fabulous too as they installed it in minutes and they gave me a nice visual intro on how to do the maintenance things that are for owners to do and what not to do as it’s better suited for the service team to do.

I will gladly return to Backyard Retreat for any future purchases of chemicals and filters as the experience from start to finish was very smooth for me.

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Susan in Toronto
Susan in Toronto
0 reviews Erin, ON
10/10

Swimspa Installation

Right from our initial meeting with Bjorn from Backyard Retreat in Oakville, our experience was a very positive one.
Bjorn is knowledgeable, and eager to educate resulting in the right product for your needs.
We purchased a 17 1/2 foot Hydropool swimspa from Bjorn, with delivery and installation professionally handled with timelines met, amid the COVID-19 inventory crisis.
Bjorn was always readily accessible to answer any queries we had.
We are very fortunate to have dealt with Bjorn, and would recommend him and his services without hesitation.
Although seeing the crane lift the spa over our house for installation in our backyard was a little nerve racking, it went seamlessly!
The grandkids have loved it, as have we. We look forward to enjoying it for many seasons ahead!
Thank you Bjorn, you were truly a pleasure to work with.

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Private User
Private User
Private User reviews Oakville, ON
10/10

Hot tubs

We purchased our hot tub 3 years ago from Backyard Retreat. Since that time I’ve recommended them to several people. The year after we purchased our tub my good friend purchased one as well from BYR upon our recommendation. Despite the distance from home, we keep returning for all of our hot tub needs. Love the service, sales and knowledgeable customer service.

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Company Response

Thank you for the kind words. We really appreciate that you take the time to travel out of the way to do business with us. Thanks again for your referrals and your continued business. We look forward to seeing you again soon.

ritu in Mississauga
ritu in Mississauga
1 review , ON
10/10

reliable and friendly

I have used these guys for years...I buy all my hot tub supplies from them and even purchased a hot tub cover from them. They are helpful and knowledgeable. They help guide what products are best for your needs.

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Company Response

Thank you so much for the kind words. We really appreciate your patronage and look forward to continuing our relationship going forward. See you again soon!

Tammy in Oakville
Tammy in Oakville
1 review Oakville, ON
10/10

Swim Spa

Great product and customer service! Will has been amazing and has held our hand throughout the entire process. Any problems we have had, mostly chemical balance, he has quickly helped us correct. We highly recommend backyard retreat and Will!! We love our swim spa :)

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Company Response

Hi Tammi,
on behalf of the Backyard Retreat team we thank you for taking the time to share your purchase experience. It's always a pleasure to work alongside great clients such as yourself. We're happy you're enjoying your new swim spa!
Will

Leanne &.
Leanne &.
1 review Oakville, ON
10/10

Backyard deck/kitchen/swimspa

We did extensive research prior to choosing both a contractor and swim spa.
Starting with Will and Hydropool, we then looked into 3 other contractors and about 10 swimspas.
We ended up back where we started: Backyard Retreat.
Will and his team are professional and not pushy. Bringing great ideas and expertise to the experience, with a very hands on approach the whole way.
Highly recommend.

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Company Response

Hi Leanne,

We're very pleased on how your backyard transformed into a fantastic swim spa retreat. Working alongside great clients like yourselves makes it a great experience for everyone. Thank you for the positive feedback and if you need anything, don't hesitate to contact us.

cheers,
Will J

Private User
Private User
Private User reviews Milton, ON
10/10

Hot tub

Chris worked with me to find a solution within my budget. He was very helpful in start up and is there if I have any questions or issues.
So far I’m loving my new hot tub!

1 of 1 people found this review helpful.
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Company Response

Hi there,

I glad you are enjoying your new tub. Let me know if we can be of assistance going forward.

Enjoy!

Chris

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Backyard Retreat - Hot Tubs, Swim Spas & Pools

Have you ever had daydreams about ending your hectic day by coming home to a relaxing and soothing environment? At Backyard Retreat Home and Leisure, our goal is for you to look no further than your own backyard for the perfect getaway. We offer the highest quality products and services on the market today. We are proud suppliers of Canada’s leading brands of hot tubs, swim spas, pools, patio furniture, BBQ’s and outdoor living products. Stop into one of our showrooms today where our expert team will gladly get you into the backyard of your dreams at an affordable price. We are your One-Stop-Shop to make your dreams a reality and our customer’s satisfaction is our number one goal!

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Hot Tubs, Swim Spas, Pools, Hot Tub & Pool Chemicals, Hot Tub & Pool Accessories, Gazebos, Patio Furniture, Barbecues, Fire Pits, Fire Tables, Umbrellas, Landscaping, Landscape Design, Decking
SERVICES
Sales, parts, service and support of all products that we carry
BRANDS
Hydropool Self-Cleaning Hot Tubs, Hydropool Serenity Hot Tubs, Hydropool Swim Spas, La-Z-Boy Spas, Dolphin Fiberglass Pools, Vinyl Swimming Pools, Napoleon Grills, Napoleon Outdoor Living Products, WD Patio Furniture
WEBSITE
http://backyardretreat.ca/
YEAR ESTABLISHED
2013
PAYMENT METHOD
Cash, Personal Cheque, Certified Cheque, Bank Draft, Visa, MasterCard, E-Transfer, Financing Available
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.