working with Bjorn has been stellar and I am very glad that I chose Backyard Retreat even though I have some other companies to choose from closer to me in Etobicoke. Being able to test-run the swimspa before committing to it was super beneficial in helping me to choose the size and model and having Bjorn answer all my questions was just so beneficial for the model choosing process. Moreover, Bjorn had said that for delivery and installation, I must use his recommended crane guy but I can choose my own concrete guy and electrician. I appreciated that Bjorn was upfront about that but having had Oscar do the concrete and Bob do all the electrical work, I would totally recommend them to any future client. Their quoted prices were actually cheaper than a few other quotes that I had gotten, but more importantly, now that I’ve seen how they did their work (especially Bob and his endless wealth of knowledge on all things hot tubs and swimspas), I would recommend them as part of the “must use” list too. And of course, the crane company and the installation crew were fabulous too as they installed it in minutes and they gave me a nice visual intro on how to do the maintenance things that are for owners to do and what not to do as it’s better suited for the service team to do. I will gladly return to Backyard Retreat for any future purchases of chemicals and filters as the experience from start to finish was very smooth for me.