I am thrilled with our hot tub. As first time owners we went into Backyard Retreat seeking information and needing to learn in order to make the best decision for us. Bjorn was kind, patient, and highly informative sharing all the information we needed to make our decision. It took several visits and lots of questions and each time Bjorn walked us through options and information. He understands that purchasing a hot tub/spa is a big investment and treats it such. In the end, we chose the best tub for us and from decision to delivery we were guided and supported through the process. One of the best things of purchasing at Backyard Retreat is we know there is someone there to answer our questions along the way and to ensure we remain satisfied with our purchase.
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