Backyard Retreat - Hot Tubs, Swim Spas & Pools

Bjorn & Bob (Electrician ) were amazing, excellent customer service and true to their word. Overall experience was right on schedule and smooth from start to finish.
Definitely will recommend to family and friend.

In June 2017, I purchased a Serenity Hot Tub from Backyard Retreat in Oakville. With the advice and guidance from Will, the process was very smooth. Went to the store several times and never once felt pressured. I finally decided to get a hot tub and it was the best decision for my family. Will at Backyard Retreat made sure we were well taken care of and he made sure the installation process went smooth. It is without hesitation that I would fully recommend Backyard Retreat Home and Leisure. The process from purchase to installation was impressive. Will then personally came out to my home to ensure that I was fully aware on how to operate my new hot tub. Customer Service at this location is 100%. I am a very happy customer!!!! Love my hot tub! It is a comfort to know that you can call Will for advice and he is always very happy to help out. Thank you Backyard Retreat.

Installing a pool was a new learning experience which Bjorn and Tom made enjoyable. The entire process from start to finish went as planned with great professionalism.
We would highly recommend Backyard Retreat of you are thinking of installing a pool on your property. We are extremely happy with our pool!

Chris,

Mike and I want to extend our sincere thanks to you for coming out to Waterloo last Thursday to give us the run down on our new hot tub. Your customer service has been top notch from the day we met you.

As you know, we've had several issues with our landscape project and you going the extra mile to have our hot tub up and running in a timely manner has meant a great deal to us.

We couldn't be happier with our Hydropool hot tub and we've been enjoying it every evening since you've been out.

I also want to say thanks again to the delivery guys who also went above and beyond when they delivered our hot tub.

I wouldn't hesitate to highly recommend Backyard Retreat to anyone looking for a hot tub.

Sincerely,
Melanie & Mike Duda

Visited Will at Backyard Retreat after checking out five other hot tub suppliers in Oakville. I found Will to be informed and friendly without being pushy. I worked with Will to find a tub that suited my needs perfectly and I'm thrilled with the purchase. I bought the Hydropool Serenity 6000 and am in it every night. Would totally recommend the high quality of Hydropool tubs as well as Will!

I am very happy with the service provided to me by Will Joki of Backyard Retreat. He explained everything that I need to know to help me decide in getting the swim spa. From my inquiry up to the time of delivery, he provided an excellent service. It has been one year since the swim spa has been delivered and I am happy that I still get the same attention whenever I need advise or information in regard to maintaining the swim spa.

I have spoken to a couple of stores before I went to Backyard Retreat, and I'm glad that I bought from them. Great buying experience!! Will be proud to recommend them to friends.

Will and the rest of the Backyard Retreat Team at the Oakville Store were outstanding to answer all of my questions on which hot tub was most appropriate to our family. Will was very focused on our needs and not necessarily on selling us the most expensive hot tub - highly recommend the upgraded Platinum Jets package and ask for Will or Nick.
Regards
Peter and Leslie

So grateful to Will and the entire staff for making our dream come true of owning a hot tub in Toronto! Exceptional customer service and I highly recommend to all!!

Thanks to Will and the amazing staff on the planning of our backyard and our first time in buying a hot tub. The service and the teaching of a great product.

Seamless. Very knowledgable, fantastic customer service. One stop shop for pad, electrical, instal and operation instructions. Made the process easy and stress free. Would strongly recommend them to new clients interested in buying a spa.
Well done Backyard Retreat.