Right from our initial meeting with Bjorn from Backyard Retreat in Oakville, our experience was a very positive one. Bjorn is knowledgeable, and eager to educate resulting in the right product for your needs. We purchased a 17 1/2 foot Hydropool swimspa from Bjorn, with delivery and installation professionally handled with timelines met, amid the COVID-19 inventory crisis. Bjorn was always readily accessible to answer any queries we had. We are very fortunate to have dealt with Bjorn, and would recommend him and his services without hesitation. Although seeing the crane lift the spa over our house for installation in our backyard was a little nerve racking, it went seamlessly! The grandkids have loved it, as have we. We look forward to enjoying it for many seasons ahead! Thank you Bjorn, you were truly a pleasure to work with.