Furnace Solutions Heating & Air Conditioning

Heating & Air Conditioning
Edmonton AB T5T 4M2
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Heating & Air Conditioning
Furnace Solutions Heating & Air Conditioning
Star Score
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91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2018 winner 3 timesBest of 2018winner 3 times

Reviews for Furnace Solutions Heating & Air Conditioning

Average customer rating:
9.9 10 (399 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

New year eave break down

My furnace broke down New Year's Eve and pipes froze. They had a technician out right away even though I was never their customer before. Walked me through defrosting the pipes and saved me tens of thousands of damages to the house. Turned off water and got furnace up again at midnight on New Year's Eve! Great service and very thankful!! Now have brand new top of the line furnace!

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Company Response

Thank you for taking the time out to give us such a raving 10 Star review. We pride ourselves on being a customer first business, and we are so pleased to see that you had an authentic customer experience. With our true 24 hour emergency furnace repair services, we are there for our customers day or night - when you need us most. Enjoy the new furnace!

vivmb77
vivmb77
1 review Edmonton, AB
10/10

gas furnace repair

Nick was able to identify the blocked intake problem over the phone and Justin confirmed the diagnosis in minutes! Exceptional service to get us heat again on New Year’s Day.

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Company Response

Thank you for taking the time to review us. We strive to make each customer a priority and make sure that all of their questions and needs are met. With Furnace repairs, there could be many things effecting the unit itself, and diagnosis can take some time. We are pleased to se that we met your needs in a timely fashion and earned a 10 star review. We wish you the best with your furnace. If you have anything further, please do not hesitate to contact us.

myrn_2shine
myrn_2shine
1 review Edmonton, AB
10/10

furnace

he did a good job! very friendly guy. i can recommend to my friends .. he made sure that everything is perfectly working before he leaves

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Company Response

Thank you for taking the time to come onto HomeStars to review us! We are so pleased that we have earned a 10 star review on your furnace repair. We wish you a warm winter.

Private User
Private User
Private User reviews Edmonton, AB
8/10

Furnace Repair

Needed to get a seized furnace fan motor replaced during very cold weather and the first two companies called couldn't respond within 48 hours. Furnace solutions answered the call promptly (no recordings) and promised someone within 12 hours. After three hours Bryce called and was at the door within 15 minutes. Repair handled professionally and all questions answered.

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Company Response

Thank you for taking the time out to review us. We strive for a customer experience like no other. With the weather being as cold and frigid as it has been, we attempt to meet reach all of our customers in a timely fashion at a fair and reasonable price. With Furnace repairs, many things could be affecting the unit itself, and we make a point of doing a full inspection and making sure our diagnosis is accurate and detailed. We are proud to say that we are a full service department with educated and knowledgable staff handling the phones at all hours of the day or night. Thank you for your review.

Private User
Private User
Private User reviews Edmonton, AB
10/10

furnace repair

Bryce came over to fix up furnace that was heating was very efficient and knowledgeable on the matter. Had the issues and problems pointed out quickly fixing the problem efficiently

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Company Response

Thank you for taking the time to review us on HomeStars. With every furnace repair, we strive to have your issues fixed with as little stress and aggravation to our customers as possible. We are a true 24 hour emergency service company and are available to our customers around the clock. We are pleased to see that you have had a 10 star experience with us and look forward to helping you in the future, if you find yourself in need.

darlacowdell
darlacowdell
1 review Beaumont, AB
10/10

Furnace

Journeyman was knowledgeable, professional and quick. Would definitely recommend to others. The estimate cost was bang on to the actual cost

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Company Response

At Furnace Solutions, we aim to create an experience for our customers that will beat all others. With every customer, we strive to excel in every interaction they have with us. We are so pleased to see that you had a 10 star furnace install and re satisfied with the end result. Thank you for taking the time to review us.

Chris M.
Chris M.
1 review Onoway, AB
10/10

New instant hot water tank

Our house was previously owned by a do it yourself plumber. Furnace Solutions were amazing to deal with and fixed the hack job which was previously installed. To start they were willing to come from Edmonton to our rural address which is west of Stony Plain. The guys were personable, friendly and on time. Our quote was very reasonable and there were no hidden issues or surprises. I will be referring anyone who asks me to this company. 10/10

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NICOYEG
NICOYEG
1 review Edmonton, AB
10/10

Furnace issues

My furnace was acting up. I did do some work by myself but I wanted to make sure nothing else was wrong. The tech checked everything out and assured me that what I did was good. I appreciate that he was honest and didn’t try to replace or did things that were not needed. I would recommend them 0.

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Company Response

We are so pleased to hear that you had such a great experience with our service department. When it comes to furnace repair, we try and make sure that our customer are taken care of in a timely fashion at a fair and reasonable price. It is our mission to revitalize customer service in the HVAC industry and we are so glad to hear that this was evident in your experience with us.

Hadi F.
Hadi F.
2 reviews Edmonton, AB
10/10

Furnace repair

I will definitely be a repeat customer to this company. One of the biggest challenges in any trade is to find the right people that are knowledgeable and professional who can provide the best service without trying to up sell their products. All my dealings with Furnace Solitions were amazing from their prompt response time to their experienced staff from Ryan to Scott and recently Bryce.
I will definitely keep recommending Furnace Solutions to all my friends and family for any HVAC needs.

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Company Response

Thank you for taking the time to give us a 10 star HomeStars review. At Furnace Solutions, our customers are our first priority-whether it be a furnace repair or a customer in need of a quote, we have our customers best interest at heart. With so many HVAC companies in the Edmonton Area, we pride ourselves on changing the face of customer service. Thank you for your glowing review and we look forward to hear hearing from you if you find yourself in need again.

Susan in Saint Albert
Susan in Saint Albert
1 review St. Albert, AB
9/10

Furnace repair

Service by Marty was same day (efficient, other quotes were 4-5 days) and all is good. Price for part is hefty but its winter and its Edmonton. Very pleasant phone manner at reception.

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Company Response

Susan, thank you for taking the time out of your day to review us on HomeStars. We are so pleased to see that you were satisfied with our Furnace repair. With the temperature hitting an extreme low, we are there for our customers 24 hours a day, 7 days a week. Furnace Solutions is a true 24 hour service company. We value our customers and make them a priority. We are so pleased to see that this is evident in your experience with us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Solutions Heating & Air Conditioning

Furnace Solutions was built to give you customer service like no other . Dealing with furnace repair, furnace installation, air conditioning repair, air conditioning installation and all HVAC services. We believe in high quality, clean work and attention to detail at a reasonable price. We wanted to offer our customers ...
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