Repair Care

Ronald came and fixed my fridge. Work was done very professionally and no mess was left behind very well done . Thank you!!!

My LG LFC20786ST refrigerator was showing error code dH. This indicates a defroster error. The service man got rid of the error message by unplugging the fridge for 5 minutes, and then plugging it in again. My satisfaction index is based on the original fix.
Unfortunately, the error returned. I was able to get rid of it the same way. My research tells me that when the Defrost Sensor doesn't reach 46 degrees F. within 2 hours after starting the defrost cycle, it will turn on again.

I think that the serviceman should have checked for either a broken Defrost Heater, or a blown Temperature Fuse. The freezer section appears to be at the right temperature, but the fridge part is almost at room temperature.
This indicates that cold air from the freezer is not being circulated up to the fridge.

I will schedule a second repair and hope for the best.

Omri, service man, showed up on time, very clean personally as well when doing the repair. I needed a new motherboard, which I was fortunate enough to have LG supply under warranty. I paid the initial service charge of $95 plus taxes. Omri returned to install new part. It cost $189 plus taxes. I feel that was a bit excessive for under an hour.
However I will say that Dennis, customer service manager, was understanding and extremely courteous although he said he couldn't do anything about the charges.
I will use REPAIR CARE again if and when necessary.

Excellent. The repair man took the fridge apart,cleaned it up,defrosted the blocked outlet on rear of the fridge,removed ice on the fridge floor on the inside. He left no mess behind him.

Two fridges to repair. Work is very thorough The repair men appear very professional and competent but service time is very slow We waited approx 3-4 days the first time. Almost 2 weeks the second time and I'm still waiting for my ice maker

The tech was great friendly and the appliance was repaired quick and at a great price

My Jenn Air dishwasher had a small leak. I called Repaircare and a service technician came by to diagnose the problem and determined I will need to replace the intake valve. As he did not have the part on hand he will need to order the part and requested that I pay half for the labour ($107.32) and part ($136.09) for the repair. About a week later he returned with the part but was unable to complete the repair as he discovered that the dishwasher had another problem (pump). At this point he advised it is no longer economical to repair the dishwasher. He said I should be able to obtain a refund as the repair job never took place. I brought this up with the company to request at least a refund for the part portion since I had paid half of it already but the part was never installed or used. They refused my request outright without a an explanation. A terrible and unfair customer experience and will not recommend using this company for any appliance repair.

Nic did a great job! He was very professional and did the repair on a Saturday.

Based on reviews we booked for a dishwasher repair. The 1st appt went well and we paid in advance and booked the next appt in advance. No show - had to call them to confirm. The repairman says he does not know why we were not on his schedule. 5 days later we finally hear back from Ontario head office that the part we need is in. Book an appt for Sunday night - no show again. Not even a call. We called and left a message - no call back. Complete lack of respect for customer time and patience. Stay local if you can.

It says that they do same day services not true: the guy came three times and it has been 10 days that our fridge is not working. We payed 800$ to replace a part and still not working and when we asked for a refund they said sorry we can t so that. Extreamly disappointed with the service and with the way the coustumor service replied.