Burly Boyz Moving & Storage

I recently moved from Asia back to Canada after 30 years abroad. I had to discard 80 percent of my belongings because this was a personal move, and so, everything I packed was very precious to me.

Being a single parent, every penny counts, and when I contacted BurlyBoyz after contemplating other companies that were cheaper. I paid more to make every single item got to my door, however, that did not happen. 52 or my items entered my home, minus one very precious box of many porcelain and collectable dishes. My teenage child and I helped with the move of my belongings to protect anything from being thrown and or broken.

For weeks I have been trying to track down this item. Burlyboyz wants to claim they do not have it and are trying to pass off the buck that it did not reach their hands. The unfortunate problem for them is all 53 items were counted and counted again on the Japan side and Vancouver side.

My teenager, just recently came forward and said they believed they saw one more item and did ask the movers if there was anything left and they said, "NO." and shut the doors very quickly and were gone in a flash.

Do not trust the Edmonton side, however the Vancouver side Barb, she appears to be very good. She did keep all my belongings all wrapped up; it was the Edmonton side who took all my belongings apart and separated the boxes before loading it into their truck.

I am going to get the truth I am going to file a case in the Court to find out where this missing box is.

Hired Burly Boyz for a local move and extremely happy. Had Evan, Hilary and Marcus for the moving team. They moved my items efficiently, carefully and strategically. They were pleasant and respectful and made my move way less stressful! Would recommend Burly Boyz in Edmonton to anyone looking for movers!

Chose this company to move my mother across Canada. Hidden fees, lost items(baby pictures that can never be replaced), broken items that were never compensated for to this day. Emails not answered. (And still have not been responded to). Would not recommend.

Craig the sales person was excellent. He displayed wonderful customer service, he adapted to changing circumstances to give me better prices when opportunity arose. The two movers were efficient and the prices were good compared to other brand name companies. If I have only one piece of feedback it would be that the movers were quite late both days.

This team was amazing! Jennifer made this move so easy! She sent 3 boys to get it done and they did an excellent job! Would definitely hire this crew again!

From start to finish, all people involved were great to deal with! Have no complaints at all, everyone was very professional.

Great professional and responsive service.

Took great care with our furniture and effects. Maintained frequent and clear communications. Transparent pricing.

needed a moving company after I had rented out my unit. They came in packaged it all up and stored it for me. When I was ready, they brought it back.

Moving is already a stressful and expensive experience, but Burly Boyz made it a nightmare.

The person who quoted the move was extremely capable and personable, and we spoke at length. She took down all the details of my old home, an inventory of furniture that needed to be moved, and of the other items in my home. I spoke about how extremely busy my work calendar was, and because of this, opted to purchase the additional service of packing. All the information needed was provided, and a quote was prepared, totalling approximately $4,521.98 for the packing, packing materials, move, storage for one month, and move to a secondary location.

The day before the pack and move, I was called and informed that the delivery driver would not be able to attend on the day of. What I was not told was that this would also remove one person from the packing team. The two individuals who did arrive walked in and the first thing they said is oh half the stuff is already gone; this will be easy. They lacked complete urgency in any of the tasks they completed for the remainder of the day; they went randomly from room to room packing items; they did not label boxes; they did not properly pack items. They did not group items in any appropriate pattern or order.

I was told I had to be present for the entire pack and load day, which was quoted for 9 hours. I arranged childcare and pet needs accordingly. At 9pm that night, I had family members come over and we began packing and moving items in an effort to complete the move in one day. I was then told that the movers do not work on Sundays, and they would finish the move on Monday.

The entire purpose for utilizing the packing and move services, and for scheduling the move on a Saturday, was to not impact my work schedule. I now had an entirely new team show up on Monday and despite me moving everything into the garage, and packing the remaining items on Sunday night, it still took the crew an entire day. The last remaining item in the house was my piano an inventory item that was declared during the quote, and that was visible on Saturday during the entire move, and all day on Monday. At 2pm on Monday, I received a call saying that they would not be moving my piano. That was it, that was all. This was incredibly upsetting this could have been flagged much earlier in the process. Instead, I was given less than 12 hours notice before the possession date to produce an alternate solution. A solution that then cost me $800 (and another day off work) to execute.

On the day of the move, the terrible packing service was fully realized including by your own staff who said they would be having words with the packers. Nothing was labelled, making it impossible for items to be moved to the correct rooms. Every box had to be opened in the garage, verified, and then moved to a new location. I was personally writing on boxes what room they were from and going to. It took so long that most boxes were just left in the garage, and I had to personally move them when I was unpacking. It was also apparent how poor the packing is items were thrown into boxes with minimal packing materials, and not grouped with like minded materials. This also resulted in damage to many items.

Also extremely disappointing was the damage to walls particularly the damage to the bedroom wall. Rather than the movers pointing out that they had caused damage to the walls, they positioned furniture in front of the damage, and I didnt find it until after the movers had left. Further, the damage to the main wall occurred when one mover said to the other careful stop youre going to damage the wall.

Total damages to property and the home are estimated at $900.

Final charges to me was over $6,600 a whopping $2,100 over the original estimate and I was given no choice but to pay and take it up with the company after the fact, which feels like extortion. Plus the additional $800 I had to pay for another company to complete the move.

These final charges included:
Two foam TV kits, which were never received or used. The tvs were put into boxes with no additional support or wrapping.
Duplication of costs included local relocation services and local relocation travel time due to the inability of the first inept crew to complete their job on time.

These charges dont consider my personal time, the impact it had on my work schedule, and the mental and emotional toll it took.

When I brought all of this to the attention of the company, I was told it would be 4-6 weeks for a response; a ridiculously long time given the detail of my issues and photo evidence.

Avoid this company at all costs. When things go well, you got lucky. When things go wrong, good luck getting an answer.

We did a combined move from Alberta to BC and the experience was absolutely horrendous. I'll preface by saying that I've used numerous moving companies in the past and have moved many times over the past 5 years. No experience has been as terrible as with Burly Boyz.

We went with Burly Boyz as they were recommended by coworkers. Initial loading in Alberta was actually timely and excellent - but everything went downhill from there.

1. Quoted time = not accurate.
For long distance moves, items are stored in their warehouse until a truck is full; they will then drive over to the destination province. This is absolutely fine - but don't mislead your customers by quoting a false timeline. It's a waste of time for everyone. We had to purchase airfare to meet the movers on the quoted schedule 3 separate times. The first time, the movers were still in Alberta, so the trip was a complete waste of time and money. The second time, half of our stuff was stuck in the truck behind our friend's (they somehow couldn't anticipate or organize the belongings to be unloaded) and they said they would return the next day. The next day came and everyone from the company suddenly got COVID and were out indefinitely. No quoted timeline for delivery of the second half of our belongings. Finally, we received all of our stuff half a month, and 3 plane trips later.

2. No accountability for anything they will ever say or promise.
We purchased insurance for moving. Some items had minor scuffs/damage, to which I don't really hold against any moving company after moving across provinces. However, we realized that they made identical sets of holes in our brand new flooring on every set of staircase leading up to the top floor.
Burly Boyz had a separate "claims" and "dispute" department. You open a file and wait for a resolution after talking to the agent. After our initial call and a promise for an email back, I never received anything. After 2 weeks, another email led to an apology email - then again, nothing. It's now been 6 weeks since the opening of the file and we have received absolutely ZERO communication from a company that has a A+ rating on BBB. Unbelievable.

3. The worst communication I've ever had from any company in my life.
Multiple instances of ghosting and forgotten phone calls after promises to reach back. We are busy professionals and do not have the time to follow up constantly, but that's not an excuse for a company to ghost their clients for weeks on end without any resolution. The communication was just absolutely ridiculous. It's as if they think you're going to just forget everything one day or get tired of following up.

Please, do yourself a favour and stay away.