Burly Boyz Moving & Storage

Avoid this company at all costs. When things go well, you got lucky. When things go wrong, good luck getting an answer.

We did a combined move from Alberta to BC and the experience was absolutely horrendous. I'll preface by saying that I've used numerous moving companies in the past and have moved many times over the past 5 years. No experience has been as terrible as with Burly Boyz.

We went with Burly Boyz as they were recommended by coworkers. Initial loading in Alberta was actually timely and excellent - but everything went downhill from there.

1. Quoted time = not accurate.
For long distance moves, items are stored in their warehouse until a truck is full; they will then drive over to the destination province. This is absolutely fine - but don't mislead your customers by quoting a false timeline. It's a waste of time for everyone. We had to purchase airfare to meet the movers on the quoted schedule 3 separate times. The first time, the movers were still in Alberta, so the trip was a complete waste of time and money. The second time, half of our stuff was stuck in the truck behind our friend's (they somehow couldn't anticipate or organize the belongings to be unloaded) and they said they would return the next day. The next day came and everyone from the company suddenly got COVID and were out indefinitely. No quoted timeline for delivery of the second half of our belongings. Finally, we received all of our stuff half a month, and 3 plane trips later.

2. No accountability for anything they will ever say or promise.
We purchased insurance for moving. Some items had minor scuffs/damage, to which I don't really hold against any moving company after moving across provinces. However, we realized that they made identical sets of holes in our brand new flooring on every set of staircase leading up to the top floor.
Burly Boyz had a separate "claims" and "dispute" department. You open a file and wait for a resolution after talking to the agent. After our initial call and a promise for an email back, I never received anything. After 2 weeks, another email led to an apology email - then again, nothing. It's now been 6 weeks since the opening of the file and we have received absolutely ZERO communication from a company that has a A+ rating on BBB. Unbelievable.

3. The worst communication I've ever had from any company in my life.
Multiple instances of ghosting and forgotten phone calls after promises to reach back. We are busy professionals and do not have the time to follow up constantly, but that's not an excuse for a company to ghost their clients for weeks on end without any resolution. The communication was just absolutely ridiculous. It's as if they think you're going to just forget everything one day or get tired of following up.

Please, do yourself a favour and stay away.