Advantage appeared to be good initially, sending someone out quickly. They did a temporary fix, which only lasted a couple of days before my tankless hot water heater failed again. The user manual indicated an igniter problem and the repair technician agreed and said he would contact the manufacturer for parts availability and get back to me.

I followed up a few days later and was told they had called Noritz and were waiting for them to call back, which seemed a less than proactive response to me. I therefore called Noritz myself who were extremely helpful. When I gave him the serial number of my equipment, he was able to tell me that Advantage had made a call but they had not requested any parts and there had been no follow up.

He also helped me identify the two parts that could be faulty for the ignition error code and gave me the part numbers and number of a local parts supplier, which I then contacted. They told me each part cost less than $40 and were in stock.

I called Advantage appeared to be good initially, sending someone out quickly. They did a temporary fix, which only lasted a couple of days before my tankless hot water heater failed again. The user manual indicated an igniter problem and the repair technician agreed and said he would contact the manufacturer for parts availability and get back to me.

I followed up a few days later and was told they had called Noritz and were waiting for them to call back, which seemed a less than proactive response to me. I therefore called Noritz myself who were extremely helpful. When I gave him the serial number of my equipment, he was able to tell me that Advantage had made a call but they had not requested any parts and there had been no follow up.

He also helped me identify the two parts that could be faulty for the ignition error code and gave me the part numbers and number of a local parts supplier, which I then contacted. They told me each part cost less than $40 and were in stock.

I called Advantage who again said they were waiting to hear from Noritz and surprisingly did not offer to follow up. I explained I had already called Noritz and had got the details of the parts and availability. I even offered to order and collect the parts to save time and additional courier costs as I had been without hot water in the middle of winter for over a week by then, they refused my offer and said they did not work on that basis and ignored my plea to expedite my repair. who again said they were waiting to hear from Noritz and surprisingly did not offer to follow up. I explained I had already called Noritz and had got the details of the parts and availability. I even offered to order and collect the parts to save time and additional courier costs as I had been without hot water in the middle of winter for over a week by then, they refused my offer and said they did not work on that basis and ignored my plea to expedite my repair.

I called our regular furnace company who told us we had to wait 3 days. I have a 99 yr old mother so this was not acceptable. I called Advantage and spoke to Steve who had a technician come out asap. They had the parts ordered and fixed the next morning. What a TEAM!!! Many thanks to Steve, Matt and Ryan who were reliable and compassionate to a senior in need. They now have new clients and I will gladly recommend them to my friends.

Very efficient service done by Mark. He was on time and completed the service in a very quick time. Very friendly and informative concerning work done and condition of our furnace

Big Mark came today as scheduled and it was good to see him again as he's attended our home previously. He immediately put on his "booties" before we went to the basement. He diligently went about his business of checking our furnace and performing his service work, all the time explaining to me what part he was working on and it's function which I really appreciated. He's a super guy, and I totally enjoy it when he's scheduled to come here and I look forward to him coming in the spring for service on our Air Conditioner.

On January 7, 2020 we had a visit from Big Mark for our annual furnace maintenance check-up. He was very courteous and pleasant as usual which made for a most enjoyable experience. Over the years we have always been extremely pleased by the service we have received from the folks at Advantage Airtech.
Glenn Morgan

Matt was on time, polite and efficient. Did our annual maintenance on the furnace and was good at explaining what he tested and how the furnace was running. These guys are always polite and very courteous.

Big Mark was on time as usual and is a fine serviceman...not only did he maintain the furnace...he was a great person to talk with while performing a top notch service. Doug /Oshawa

Big Mark was great, got the job done, he is very personable. He has worked on my furnace in the past and would highly recommend him. He does a thorough job.

Matt was a pleasant and knowledgeable technician. He worked on our fireplace until it was working satisfactorily. We had a spider's nest in it. so he removed it and cleaned the glass.

My 23 year old Carrier furnace finally died and repair costs steered me towards investing in something new. Ryan the technician tried diligently with his diagnosis but the control board was shot. Steve came over later the same day due to my "no heat" situation and walked me through what would be adequate for my house. Installation was completed less than 2 days later by Barry and Bailey who were courteous and professional. Overall this was a great experience and I am happy with the service and product (York furnace). Thank you Advantage Airtech!