Jan

Advantage appeared to be good initially, sending someone out quickly. They did a temporary fix, which only lasted a couple of days before my tankless hot water heater failed again. The user manual indicated an igniter problem and the repair technician agreed and said he would contact the manufacturer for parts availability and get back to me. I followed up a few days later and was told they had called Noritz and were waiting for them to call back, which seemed a less than proactive response to me. I therefore called Noritz myself who were extremely helpful. When I gave him the serial number of my equipment, he was able to tell me that Advantage had made a call but they had not requested any parts and there had been no follow up. He also helped me identify the two parts that could be faulty for the ignition error code and gave me the part numbers and number of a local parts supplier, which I then contacted. They told me each part cost less than $40 and were in stock. I called Advantage appeared to be good initially, sending someone out quickly. They did a temporary fix, which only lasted a couple of days before my tankless hot water heater failed again. The user manual indicated an igniter problem and the repair technician agreed and said he would contact the manufacturer for parts availability and get back to me. I followed up a few days later and was told they had called Noritz and were waiting for them to call back, which seemed a less than proactive response to me. I therefore called Noritz myself who were extremely helpful. When I gave him the serial number of my equipment, he was able to tell me that Advantage had made a call but they had not requested any parts and there had been no follow up. He also helped me identify the two parts that could be faulty for the ignition error code and gave me the part numbers and number of a local parts supplier, which I then contacted. They told me each part cost less than $40 and were in stock. I called Advantage who again said they were waiting to hear from Noritz and surprisingly did not offer to follow up. I explained I had already called Noritz and had got the details of the parts and availability. I even offered to order and collect the parts to save time and additional courier costs as I had been without hot water in the middle of winter for over a week by then, they refused my offer and said they did not work on that basis and ignored my plea to expedite my repair. who again said they were waiting to hear from Noritz and surprisingly did not offer to follow up. I explained I had already called Noritz and had got the details of the parts and availability. I even offered to order and collect the parts to save time and additional courier costs as I had been without hot water in the middle of winter for over a week by then, they refused my offer and said they did not work on that basis and ignored my plea to expedite my repair.