Best Brand Appliances

Appliance Retailers
Vaughan ON L4H 0K8
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Best Brand Appliances
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77%

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Reviews for Best Brand Appliances

Average customer rating:
8.2 10 (67 reviews)

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John in East York
John in East York
1 review East York, ON
10/10

Great Purchase Experience!

We recently purchased a Dacor 30" Dual Fuel Range as a replacement for our previous stove and we couldn't be happier with both the product and the service provided.

Our consultant, Jeremy, (now at the Burlington location) is extremely knowledgeable, patient and responsive. His years of experience and insights were valuable in helping us land on our choice and he was also able to provide us with a recommendation for an installer that we would highly recommend for their clear communication, punctuality and thoroughness.

The delivery process was clear and the team sent was punctual, pleasant and took great care while brining in the range.

Replacing major appliances is not something I look forward to but I have to say that Jeremy and the support team at Best Brand made it an enjoyable experience.

Thanks!

Approximate cost of services:
$6,900.00
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Priya in Toronto
Priya in Toronto
2 reviews Oakville, ON
0/10

Dishonest

Overpriced and dishonest company! We were renovating our kitchen and required appliances asap; they held us hostage with our deposit even and charged us 25% restocking fee though they knew they would NOT have the products in stock for another 3 months. After many stressful weeks of pleading with them we eventually did get the products, but what a terrible experience!

Now, special word of caution about the unpleasant saleswoman at the Oakville location:
- She failed to disclose the restocking fee before we paid
- She misled us into believing Bosch charged restocking fee
- She mocked us for being stressed over this issue
- When I called her out on her misrepresentations she became loud and obnoxious in front of her colleagues I was embarrassed for her and exited as quickly as I could
Definitely do NOT recommend- and I would like to see them respond to my review- I have all correspondence as proof.

Approximate cost of services:
$24,000.00
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Kim in Ottawa
Kim in Ottawa
0 reviews Toronto, ON
10/10

Jennair product

Beautiful show room, Harpal is very professional and patient, highly recommend to family and friends. The team: Gurvir is wonderful.

Approximate cost of services:
$15,000.00
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Private User
Private User
Private User reviews Whitchurch Stouffville, ON
3/10

Customer service following Sale is lacking

I had a good in-store experience with Daisy (North York) in January 2023. At that time we placed a large order for multiple appliances. I understood that some delays in accessing our appliances were possible. HOWEVER, it has become VERY CLEAR since that time that confusion, misinformation and inexplicable delays characterize the experience with this merchant. I feel that their Delivery Department has been rude to me. They characterize blatant misinformation as typos. They seemingly expect consumers to solve their own problems. NEVER AGAIN!!

Approximate cost of services:
$45,000.00
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Stella Skilja
Stella Skilja
0 reviews Vaughan, ON
0/10

Worst post sale customer service!

We placed an order last March before renovating the kitchen. We choose appliances that we were told were available and would be received by end of summernow more than a year after we still have not received the oven and microwavefirst we were told end of October, then December, then April, now July.we had to buy another oven and put it in the basementno one from this company cares and when I called a few times to complain was told there are people waiting more than 2 years.I was looking forward to my kitchen renovation, experience which they have completely ruined for me as now its more than a year that I have these two holes waiting to be filled

Approximate cost of services:
$25,000.00
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Gerri
Gerri
1 review Toronto, ON
10/10

Appliance Purchase

I highly recommend buying all your appliances at Best Brand Appliance . We have dealing with Best Brand for a major kitchen renovation in 2015 and more recently needed to purchase a dual fuel range.

Aaron , one of Best Brand's sales persons, assisted us through the research and purchase process. He was very attentive to our specific needs and sensitive to our wanting a 'worry free' experience with the new range.

Aaron was extremely responsive, followed up as promised and was very knowledgeable regarding the product options.

Buy at Best Brand. You won't be disappointed.

Approximate cost of services:
$8,000.00
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llafreniere77 in Milton
llafreniere77 in Milton
0 reviews Milton, ON
1/10

After sales service and support terrible

Purchased 6 appliances, and sales staff were a treat to deal with. That was a great experience and we felt good after purchase.

Then came delays, and weird experiences trying to arrange payment and delivery. Slow or non existent responses, many of which didn't even answer the questions asked.

We did finally get all the appliances, and had them installed.

After a few uses, our Davor wall over showed poor enamel coverage that was damaged, rippled and peeling. Right down to bare metal, on both the bottom and back of the inside of the oven.

Neither Dacor nor best brand would take responsibility for this, and both shrugged me off. Almost 6k for the wall oven, and it's basically garbage now. A few months old, no support, no service, no help. Not even an "deal" on a new one. It's taken me some time to even be able to write this review, as I've been too upset and angry.

So maybe be careful of the excellent sales staff....since theres nothing else Best Brand offers after that. And stay
away from Dacor appliances. 100 percent would not recommend

Approximate cost of services:
$17,000.00
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Company Response

Hello Elizabeth, I understand its frustrating and customer would like to blame the company for the product shortages and hardship clients have had, I can assure you that all appliance companies have the exact same issue including the competitor you spoke about below, we are all doing our best to get products in for the clients who ordered during the last few years, I think its clearly now known there is product shortages and delays from all suppliers across the board and that means all dealers have the issues you spoke about. Wishing you the best of luck in the future and if you need anything else kindly let us know.

byerelise in Brampton
byerelise in Brampton
1 review Brampton, ON
10/10

Raymond was fantastic

Raymond was our sales rep.
He was amazing from the beginning.
He is a sales Rep at the Leslie /York Mills store
Helped us to get the best appliances and price for our new build.
We had a few hold ups with our build and Raymond was extremely flexible regarding changing delivery dates etc.
Highly recommend!!
Elise

Approximate cost of services:
$30,000.00
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Natalia
Natalia
1 review Mississauga, ON
1/10

Poor post-sales service, significant shipping delays

It started as great in store shopping experience with Carlo at the Burlington location of Best Brand Appliances. We purchased a set of kitchen Jenn Air appliances in September with the estimated shipping date 2 months later on Nov 30, 2021. We paid in full in November, so that the store can stock the items as soon as they become available.
However, the post sales experience is very disappointing and does not come close to what you'd expect from a respected high end appliance store. We deal with Antonio, who takes a few days to reply to our emails and sometimes needs reminders. The ETA dates have changed a few times: from November to December and now we've been offered to get our order in multiple shipments with the last item currently expected in May, 2022. This is 8 months after we placed the order and 6 month delay from the initial shipping date! We understand the ongoing supply chain issues, but we don't think that Best Brand Appliances made necessary efforts to fulfill our order. The fridge that as per Antonio was in stock, is no longer available and the new ETA date is in March. Unless you have an unlimited timeline for your kitchen renovation project and do not expect the appliance store to work hard to fulfill your order, we would not recommend the Best Brand Appliances.

Approximate cost of services:
$23,400.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

This place is AWFUL

Excellent sales tactics but once you buy, you’re ignored and treated poorly.
Of the 5 appliances we purchased, 3 broke within the first 2.5 years. 2 of which had to be replaced and when working with best brand they ignored emails and requests from the appliance company to obtain purchase information for repairs and replacement.

I regret using the company and would advise against it if you can.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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