Trying to withhold my deposit while not delivering
Aurora
Told me my deposit would be refundable up until the item was delivered to my house. This was over the phone with sales and then confirmed with a manager later that the sales indeed told me this.
I wanted to cancel the order and go in another direction with another retailer. Then they told me that the invoice they sent (after I already paid the deposit) claims a 25% restocking fee. Whats the point of sending invoices with fineprint after already taking the deposit? Why not just make it a 100% restocking fee?
Anyways, the managers and owner did not want to honour the sale's agreement with me and tried to keep my entire deposit. Visa is giving me my money back.
- Approximate cost of services:
- $3,000.00
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