I felt I got excellent and personal service from the owner. He is very busy and yet my concerns were very important to him. The quality of the work was excellent.
Your business and your positive feedback are much appreciated. Thank you for your support and choosing us as your fireplace service company to go to.
The technician was great but the office support is terrible. Technician diagnosed a bad pilot assembly in my gas fireplace, said there’s a 1/100 chance the board is bad too but won’t know until he replaces the pilot assembly. Quoted the pilot assembly at $180-200, board (if needed) $150 and max of 1.25 hours labour at $90/ hour. By my math that means a max of $472.50 + tax. They also charged me $130 for diagnostic visit. The next day Mary from the office informed me that the cost would be $650 + tax. I told her the prices the technician quoted and she replied they are just “ballpark” and prices have really increased due to the current situation. The exchange rate is great and fireplace pilot assemblies are not in demand due to COVID so it’s not clear what situation she’s referring to. I found the parts I need online for prices similar or less than what the technician quoted. Mary also indicated that the pilot assembly and board are special order so I need to pay in advance and are non-refundable. I asked why I need to buy a non-refundable part when there’s only a 1/100 chance I’ll need it but she never responded. It’s been nearly 2 weeks and has not followed up so I assume she does not want my business and I need to find a new fireplace repair company. I am actively searching for a new company now. Impressive Climate Control was a total waste of my time.
Dear Mr. Andy McKenzie. Our Tech has provided diagnosis and a ballpark figure for the cost. Techs don't have all the parts pricing on them. Since we only supply original manufacturer's parts for repairs as they accompany a warranty incase they don't work when tech is installing them. We only get the correct parts pricing once we check according to the make and model of your fireplace with the manufacturer. Since every unit is CSA approved we are unable to use aftermarket equipment or parts on your fireplace as it would jeopardize your manufacturer's warranty. Thank you for your understanding.
Best control have ever had, fit perfectly in my new living room setup tanks you very much
Thank you for your recent online purchase, and taking the time to write us an online review. See you soon again.
Have yet to receive product. Do not understand delay. Expected product within 7 days. Customer waiting. Does not look good on me.
Hello, According to your order it looks like it has been shipped already and waiting to be picked up @ your local mailbox or post office. Please check your tracking # and follow up.
Unit completely refurbished. Delays from manufacturer resulted in extra service calls ... for which we were not charged. Overall quite happy with service and would recommend
Thank you so much for taking your time to leave us a great review and most importantly thank you for your business.
When my remote and receiver no longer synchronized, Amir identified the issue and ordered a replacement set for me. He helped me set it up over the phone; the new set works even better than the old one ever did.
Thank you David for your thoughtful review. We appreciate your business, and we hope you use our services again in the future. Best regards.
I was provided with excellent Furnace and HRV maintenance and installation service. The technician was very helpful throughout the process. I am very satisfied with the service and would recommend the company's service.
Thank you for your time to leave us such a great review. Your business and trust is highly appreciated.
Impressive Climate Control has brought the best in comfort control to the Ottawa area for over a decade and excels at providing our valued customers with highly efficient, reliable and affordable heating, air conditioning, and indoor air quality products. We insist that the products we install in our customer's homes and businesses offer the same performance and value we expect ourselves. For this reason we proudly carry top of the line brand names and HVAC systems such as furnaces, gas or wood fireplaces and stoves, air conditioners, mini split air conditioners, heat pumps, boilers, tankless water heaters, hot water tanks, ventilators, air handlers, air cleaners and humidifiers all nicely set up in our showroom. Impressive provides service and maintenance on all HVAC products as well as affordable protection plans to protect your home comfort investements. Best of all, Impressive offers attractive HVAC rental plans in both heating and cooling home comfort systems for home owners in the Ottawa valley area.
Impressive Climate Control is rated A+ for its outstanding customer service as an accredited member of Better Business Bureau and it is an active member of the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI).Our professionally trained technicians are TSSA licensed and qualified to service all makes and models of heating and cooling systems in residential homes or light commercial units.