Impressive Climate Control

Fireplaces
107 Colonnade Road, Unit 3 Ottawa ON K2E
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HomeStars
Fireplaces
Impressive Climate Control
Star Score
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87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Impressive Climate Control

Average customer rating:
9.1 10 (75 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Air handler and air-conditioner assessment and adjustments. System now works better than it has anytime in its life time. Heating and cooling are now even and predictable.

Other maintenance companies seemed unable to address a number of issues with this system. ICC quickly and expertly diagnosed, explained and fixed the problems. They also advised on practices to lengthen the system's life.

I only wish I'd known this company sooner.

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Company Response

It's been a pleasure. Thank you for your awesome review and we are glad the issue has been addressed and you are happy with our service. Thank you for choosing our team.

Kendra in Ottawa
Kendra in Ottawa
4 reviews Ottawa, ON
10/10

Gas fireplace service

We had our gas fireplace installed by impressive climate control. Job was done professionally and very well. We were very pleased. We have impressive back to service the unit each year.

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Company Response

Thank you for your loyalty and awesome review.

Private User
Private User
0 reviews Ottawa, ON
10/10

Excellent service and honesty

Impressive Climate Control was great to deal with from booking the appointment through the in-home service. They repaired 2 gas fireplaces in my home and clearly knew their stuff. Their technicians gave me clear options before proceeding with the work, and the job was done on time and with an abundance of free advice, which I appreciated.

Their cost was in line with 2 other quotes I had received.

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Company Response

Thank you for using our services and taking your time to leave us a great review, and most importantly thank you for your business.

Private User
Private User
Private User reviews Ottawa, ON
8/10

Gas fireplace

Fixed a problem with the gas nozzle. Was very fast. Seems to be very knowledgeable.

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Company Response

Thank you for your great review and using our services.

Private User
Private User
Private User reviews Ottawa, ON
10/10

repair gas fireplace

Not many fireplace companies will repair an existing fireplace, they prefer to sell new ones. Impressive climate did a very swift and thorough job on our existing fireplace and I could not be more satisfied with the service received.

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Company Response

Thank you for your business, support and great review.

Private User
Private User
0 reviews Ottawa, ON
4/10

Fireplaceservice

Old fireplace needed anerican parts. Took a while. Installed partially but needed another part in stock but waited another 3 weeks to finalize service overall took a long time. Lots of follow with you to get answers.

Don’t have the value info off hand. I can only assume you have it on file.

I don’t usually recommend on one service experience. Hard to assess a recommendation at this point.

Tx. Overall ok with service.

I appreciated the onsite service while here. Tx

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Company Response

Hello Mrs. McEwen. We thank you for your business. Our original invoice shows some fireplace parts order, which took a while to be received from Kozy heat manufacturer. Once we received the parts you asked us to install them, which we scheduled your service. On the day of service our technician diagnosed a 3rd required part that needed to be ordered besides the 2 you already ordered. Therefore the delay happened because we had to order another part to be able to complete your service. It would have been to your own benefit to have us do the diagnosis first before ordering any parts.

We totally understand the frustration as it was right around Christmas time, and some manufacturer's delay due to the current circumstances.

Private User
Private User
0 reviews Toronto, ON
10/10

Wood stove handle - handled professionally!

Professional, knowledgeable and expedient. Provided a diagram via email to identify part required. Excellent curbside pick-up.

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Company Response

Thank you so much for your great review and choosing our company for your fireplace parts needs.

Private User
Private User
0 reviews Ottawa, ON
10/10

New Air Exchanger

The transaction was straight forward; I was presented with options (repair vs complete replacement); very good value for your money; delivery and installation were done as promised. Work site was cleaned up, no mess left behind them. Overall: Knowledgeable, honest, competent and hard working individuals/organization. Thank you.

Richard

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Company Response

We are grateful for your business and trust. Thank you for choosing us and your great review is a great pad on our team's shoulders.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Gas fireplace

I felt I got excellent and personal service from the owner. He is very busy and yet my concerns were very important to him. The quality of the work was excellent.

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Company Response

Your business and your positive feedback are much appreciated. Thank you for your support and choosing us as your fireplace service company to go to.

Private User
Private User
0 reviews Toronto, ON
10/10

Professional

They fixed my fireplace which would not start. Professional, friendly and quick. With a name like Impressive climate control, I guess they have to be.

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Company Response

Thank you for leaving us such a nice review. We appreciate your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Impressive Climate Control

Impressive Climate Control has brought the best in comfort control to the Ottawa area for over a decade and excels at providing our valued customers with highly efficient, reliable and affordable heating, air conditioning, and indoor air quality products. We insist that the products we install in our customer's homes ...
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