The technician was great but the office support is terrible. Technician diagnosed a bad pilot assembly in my gas fireplace, said there’s a 1/100 chance the board is bad too but won’t know until he replaces the pilot assembly. Quoted the pilot assembly at $180-200, board (if needed) $150 and max of 1.25 hours labour at $90/ hour. By my math that means a max of $472.50 + tax. They also charged me $130 for diagnostic visit. The next day Mary from the office informed me that the cost would be $650 + tax. I told her the prices the technician quoted and she replied they are just “ballpark” and prices have really increased due to the current situation. The exchange rate is great and fireplace pilot assemblies are not in demand due to COVID so it’s not clear what situation she’s referring to. I found the parts I need online for prices similar or less than what the technician quoted. Mary also indicated that the pilot assembly and board are special order so I need to pay in advance and are non-refundable. I asked why I need to buy a non-refundable part when there’s only a 1/100 chance I’ll need it but she never responded. It’s been nearly 2 weeks and has not followed up so I assume she does not want my business and I need to find a new fireplace repair company. I am actively searching for a new company now. Impressive Climate Control was a total waste of my time.

Best control have ever had, fit perfectly in my new living room setup tanks you very much

Have yet to receive product. Do not understand delay. Expected product within 7 days. Customer waiting. Does not look good on me.

Amir and his team at impressive climate control provided excellent service. I would highly recommend them.

Unit completely refurbished. Delays from manufacturer resulted in extra service calls ... for which we were not charged. Overall quite happy with service and would recommend

When my remote and receiver no longer synchronized, Amir identified the issue and ordered a replacement set for me. He helped me set it up over the phone; the new set works even better than the old one ever did.

I was provided with excellent Furnace and HRV maintenance and installation service. The technician was very helpful throughout the process. I am very satisfied with the service and would recommend the company's service.

We have been using Impressive climate control for maintenance of our fireplace for several years. They have installed a fan in the unit to distribute the heat better. On other occasions they have repaired the thermostat. We have always been happy with the their service and would highly recommend them without reservation.

Another great service call. Technician is very knowledgeable and happily shares information about state of the equipment. He was able to make minor repair and provided no-nonsense feedback on repair vs. replacement of AC unit.

On the hottest day, my central air stopped working. I called various places and Impressive was the only one able to schedule the time to do the job. The person who came was courteous and he fixed the following: repaired the starter, topped up the coolant and cleaned the outside heat exchange unit.