We were looking to have a gas insert with fan installed in an existing fireplace in our basement rec room. Ryan Park came to our home to measure, provide recommendations and an estimate of the cost. He provided great advice on our options and was very professional. Given the timeliness of their response and our experience with Ryan, we made the decision to proceed with them. Eddie kept us well informed along the way and a little more than a week later., Steve and Ryan (another Ryan) were there to do the installation. They were also very amiable and professional and completed the installation in 1/2 a day. Ryan provided detailed instruction and answered any questions. Eddie subsequently followed up to ensure we were completely satisfied which was certainly the case. Communication throughout the process was excellent and everyone involved gave a strong impression that they wanted to win the business and also appreciated our business. A very positive experience from start to finish and we are pleased with the end result.
- Company Response
We are very happy to hear you had a positive experience from start to finish Gerry. Thank you very much for your generous review, we truly do appreciate your business. Enjoy your new fireplace and the comfort it will bring you.