After 20+ years of service we decided it was time to update the look and features of our aging Instaflame fireplace gas insert. We looked on line and contacted several contractors. We wanted to see working models before making a choice. We ruled out those with no showroom models to view and those that had too many on display to choose from. After a recommendation from a friend, we contacted Appleby Systems. They have several working models on display and we chose the new Regency Gi29 for its realistic log set, clear vision glass, lighted coals effect and multilevel settings for flame and fan. Plus, Regency was offering incentives during November. Appleby Systems were great to deal with from start to finish. The installers were professional, polite and attentive to making sure everything was done right. We could not be more pleased with our experience working with the President and staff. Like everything else these days, we just hope the modern electronics and gadgetry of our new Regency fireplace insert serves us as well as our now retired one.
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- Company Response
Thank you so much for the your kind words. We love getting the 10-star reviews because it means the team at Appleby Systems is doing there part in providing excellent customer service. I'm sure you will be very pleased with your new fireplace and the comfort and heat it will provide. We have full confidence that your Regency fireplace will serve you well. Please let us know who your friend was that recommended Appleby and we will send them a Tim Horton's gift card as a token of our appreciation. Thank you again for taking the time to write a review, we know your time is valuable. Take Care.