I telephoned Cleanify to book a deep cleaning service. They quoted 2 cleaners for 3.25h (6.5 h total), for approximately $245 all in. I accepted and booked.
When the cleaners arrived, I pointed out the specific areas I needed cleaned and was advised that it was no problem. When I returned, several areas were missed. Phoning the cleaning manager, he told me that he picked them up after only 2.25 h. So basically I paid for 6.5h cleaning and only received 4.5h. To their credit, they returned the next day. Even after they returned, the cleaning was incomplete.
Upon complaining to cleanify, they claim that they booked it as a timed cleaning session. I had made it very clear to them at the time that this was a move out and a deep cleaning was required. So basically, they booked it wrong.
The resulting poor outcome was a combination of an incorrect booking by Cleanify, as well as a cleaning service who left the job early. Avoid Cleanify, just book your own cleaners. They want to be the Expedia of the cleaning industry. Just easier to find a cleaner you like and trust, and use them instead of paying somebody to be a middle man
- Approximate cost of services: