This was the worst experience I have ever encountered with a cleaning service! The woman who came did her best, but I feel misled by the information requested by me at the time of booking. Why on earth would you be asking me how many bedrooms and bathrooms I have and then YOU determine how long you will send help. Further, how does a 7 bedroom and 7 bathroom house constitute a 7.5 hour clean ~ by one person! A team of 3 would need that much time to do a good job! Finally, I resent paying for a desperately needed break in this price. I cannot decide if this company is greedy and takes advantage of clients or is disrespectful of employees and sets them up! The quality of cleaning supplies was poor, did not clean well, and minimal at best (no vacuum). I had to cancel my entire schedule and work with the woman you sent in order to get the house cleaned. Not what I paid for!!! Given that you cheerfully charged me $333 for one person, your rates are unrealistic! I would NEVER recommend you.
- Approximate cost of services:
- $333.00
- Company Response
Hi Helene, as discussed in an email, we work with many different cleaners and companies and I offered a discounted rate for future services. The cleaner has been educated about this incident and is no longer with Cleanify. The appointment was booked by you; not a sales agent and the option at the time was 1 cleaner for 7.5 hours. We certainly want to retain your business and look forward to your response from the email sent to you this morning. Have a great day! Sheila, Operations Manager