Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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92%

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Reviews by rating (past 12 months)

Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.5 10 (185 reviews)

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trevor k  from St. Catharines
trevor k from St. Catharines
1 review Saint Catharines, ON
10/10

furnace maitenance

Thanks for the reminder for regular maintenance. Andrew was polite and cheerful. He listened to our questions and addressed all issues promptly. This is a company I would recommend to everyone. Definitely a company worthy of a ten rating. Code 025

Approximate cost of services:
$125.00
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Company Response

Thank you very much from all of us , at Mackay Heating and Cooling. Andrew is a great technician and an extremely hard working, talented tech. We are lucky to have some of the best talent in the company. This is a strong statement and we are very happy for your kind words. The reminder is a continuous never ending , job that Maureen does , and she cares that you know about this important maintenance.

J.C. Labb
J.C. Labb
1 review Welland, ON
10/10

Furnace service

John B came over today for the annual service. He was very professional, He advised me on proper filter needed and mentioned that humidifier pad should be changed out asap. I changed it out the same day. Not only did he service the furnace ,he made us feel like valued customers and that's what its all about. Kudos John 025

Approximate cost of services:
$111.87
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Company Response

I am really happy to hear , how John B. looked at the humidifier as well as the other work he was at your home to do. At Mackay Heating and Cooling, our method of handling our customers needs, is to look at anything related to our work , that could pose a problem. It is in this fashion, that our customers become very comfortable, with the tech and company , because of situations, just like yours. It is exciting when, our customers point this out and notice this type of service. Thank you very much, and on John Bs behalf, we are grateful for your shout out.

John Suk from St. Catharines
John Suk from St. Catharines
1 review Saint Catharines, ON
10/10

Furnace Service

Punctual, friendly and neat, John B was the service man, and very professional. They do all of our work at our house, my daughter's and her business, and always very responsive and pleasant.
Code 025

Approximate cost of services:
$100.00
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Company Response

Well, thanks so much for taking the time to write this for Mackay Heating and Cooling, John!!!!!!! We appreciate you giving a review as your time is highly valuable. Our relationship, with you is important. We , at Mackay Heating and Cooling , know that a referral is the best advertisement out there. It is a pleasure doing work for you, your daughter, and her business!! Thank you !!!!!!

Glenn Pratt from St. Catharines
Glenn Pratt from St. Catharines
2 reviews Saint Catharines, ON
9/10

Water Leak from humidifier pump.

We sent this in on March 10, but I guess it didn't take. We called MacKay when we found water on the floor next the furnace. On the same day Jason came and dealt with this problem. We have always found MacKay to be timely, efficient and knowledgeable in the seven years we have dealt with them. 025. Glenn Pratt

Approximate cost of services:
$100.00
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Company Response

Thanks so much, for taking the time to not only write your review once, but actually twice!!!! That is highly appreciated by the entire group here, at Mackay Heating and Cooling. We are always excited to see someone that is loyal to our company for years, such as yourself....and we are looking forward to our continued relationship for years to come. Thanks so much.

Richard Cameron from St. Catharines
Richard Cameron from St. Catharines
1 review St Catharines, ON
9/10

Furnace repair

We have been using Mackay Heating since we moved to St Catharines in 2001. They have always been very professional and knowledgeable. Last week our furnace quit and the service tech (Fred) was able to diagnose and remedy the situation very quickly. The service was covered under the furnace warranty (although we were required to pay a $40 + HST administrative fee)
Code 025

Approximate cost of services:
$45.00
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Company Response

Thank you for your incredible review for Mackay Heating and Cooling. Your time is valuable and our relationship with you is highly valued. Fred has been with the company a long time, and is very talented and caring. The cost for the shipping and labor to process to get the parts needed, is billed to us. On the back of the warranty it states that it is the customers responsibility to cover the shipping for the parts. I truly wish that the manufacturer, would not charge this, but they sure do. Most times, the fee is higher then what we charge to cover the cost. When it is higher, we eat the amount that is not covered. I will ensure that the techs, are clear that amount charged is not administrative fee, but mainly the cost to ship the parts.. Thanks in advance, from Mackay Heating and Cooling, for your understanding.

donna belleville from Niagara-on-the-lake
donna belleville from Niagara-on-the-lake
1 review Niagara Falls, ON
10/10

furnace maintenance & service

As always, they arrived during expected period and worked quickly and professionally. The service men are always neat, clean and pleasant to have in the house. Adam provided some hints to improve efficiency and suggested some actions to follow as we approach the end of our warranty. Code 025

Approximate cost of services:
$120.00
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Company Response

Thank you from the work family at Mackay Heating and Cooling. The entire group here, work very hard to exceed expectations. Adam is a great technician and often is asked to return, when a customer is booking furnace or air conditioning maintenances. Your time to write a great recommendation is highly appreciated.

margaret marks from St. Catharines
margaret marks from St. Catharines
1 review Saint Catharines, ON
10/10

furnace maintenance and part ordered

I was asked to enter the code 025 at the end of my review which I forgot to do. Please add this to my previous review. Thanking you in advance.

Approximate cost of services:
$120.00
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Company Response

Sorry about the confusion. It is fine, we have the information and it is okay and in our files. I think we will take the code out....it makes it a bit confusing, and who needs that??? LOL thanks for the shout out.

Colin from Welland
Colin from Welland
2 reviews Welland, ON
10/10

Furnace maintenance

This is our 9th year of having our furnace serviced by Mackay. We have always been satisfied. Today John B was very efficient, answered all my questions knowledgeably and offered valuable suggestions.

Approximate cost of services:
$120.00
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Company Response

Johnny B.is a great maintenance mechanic. The customers love him, and he takes great care of the Mackay Heating and Cooling customers. Thanks for the shout out for his work. Thanks for the loyalty to Mackay Heating and Cooling.

Peter Robinson from Thorold
Peter Robinson from Thorold
1 review Fonthill, ON
10/10

Annual Maintenance, Replace rad bleeder valve, replace furnace auto bleeder valve, replace furnace feed valve

Fred P made both the initial visit and the follow up installation once the parts arrived. Fred is exceptionally friendly, courteous, and pleasant. He was quick to find diagnose and fix the problems. Thank you Fred

Approximate cost of services:
$593.00
What could this company do to improve their services?
The time for parts ordered by the technician and the arrival of the parts was almost two months. This would have been an issue if the leaks had been serious or the home owner was not willing or able to take part in the maintenance solution.
Any advice to offer fellow homeowners facing a similar project?
Call MacKay - their work is excellent.
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Company Response

Fred has been with us for a long time and he continually brings his best work ethics to the table. He is a great tech and talented. He is a great example of what a tech should be in this industry. We at Mackay Heating and Cooling are glad to have him in our work family...thanks so much for the great review.

Lianne from Niagara-on-the-lake
Lianne from Niagara-on-the-lake
1 review Niagara Falls, ON
9/10

Napolean Furnace

My furnace was on the verge of breaking down one week-end, so I called two different heating companies to provide a diagnostics on it. I found MacKay friendlier, more helpful, and more efficient than their competitor. They provided a list of price options for me, so that I had plenty of choices to match my budget. The other company suggested I add expensive features that I do not require. The McKay installers were very informative and took the time to orient me to my new furnace. Enough cannot be said about good service nowadays!

Approximate cost of services:
$4,200.00
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Company Response

This is a wonderful review and we are extremely pleased by your very kind words. At Mackay Heating and Cooling, we realize that word of mouth, not to mention social media can make or break you in the time it takes to make a sentence, or type a few words and hit, " send" Our method, is to give options, not ultimatums,, to inform you, but not pressure you of course. Just take the time to take a good look around and ensure your system is perfect!!!! Thank you from the work family , at Mackay Heating and Cooling

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Heating and Cooling Service and Installation
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