Aire One Heating & Cooling Kw

Heating & Air Conditioning
1069 Victoria St. N. Kitchener ON N2B 3C7
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Aire One Heating & Cooling Kw
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Reviews for Aire One Heating & Cooling Kw

Average customer rating:
9.6 10 (863 reviews)

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Mike in Toronto
Mike in Toronto
0 reviews Guelph, ON
10/10

Air conditioner repair

My air conditioner stoped working. Called aire one. They sent Robert , who was very friendly. Taking time to explain what was wrong. He Fixed my air conditioner by replacing a capacitor. Unit is now working great.

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Private User
Private User
Private User reviews Kitchener, ON
10/10

New AC and Furnace

Jason and Austin were both professional and personable. They came in used drop clothes, cleaned up, and were efficient. I was able to get everything installed within 48 hours of my initial appointment. I would highly recommend them and Aire One if you are looking for a new AC unit or furnace.

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Private User
Private User
Private User reviews Kitchener, ON
10/10

Air conditioning

Wonderful service from Dave and Darren. Even relocated our Ac when asked. I would highly recommend this pair to do work. They even swept my floors at the end of the job.

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Private User
Private User
Private User reviews Guelph, ON
10/10

Air Conditioner

My new Carrier air conditioner was installed at my home in Guelph on June 22, 2020 by Dave and Ricardo from Aire One Heating and Cooling KW.  Dave and Ricardo clearly explained the steps of and the approximate time elapse for installation.  They also provided valuable operational and maintenance advice.  After installation, all work areas of my home were left clean and tidy.  The new air conditioning system is keeping the home interior at very comfortable temperatures and rates of humidity.

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Company Response

Thank you for your review! Here at Aire One, we strive to provide professional, informative and clean service and it sounds like we hit the mark with you. With your new air conditioner, you can now return to the benefits of total home comfort.

Thank you for selecting Aire One Heating and Cooling, we appreciate your support.

Private User
Private User
Private User reviews Cambridge, ON
10/10

Service

Robert took the time to explain why my A.C. unit was expelling water and what to do if it happens again. He went on further the explain The difference between the two most common A.C. issues (clogged tube/frozen coils) and how to detect between them and what to do. Very informative! Thank you!!!

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Company Response

Thank you for your review! It's great to hear that our technician Robert provided you with informative service. He is a valued member of the Aire One team and we are lucky to have him! We look forward to hearing from you in the future.

Thank you for selecting Aire One Heating and Cooling, we appreciate your business.

John Madden  in Cambridge
John Madden in Cambridge
0 reviews Cambridge, ON
10/10

AC Repair after hours

These Guys were amazing!!
And particularly the Service Tech Vahid What a Great Guy, so continuous about our pets and doors while working and making sure that we understand what he was doing and the costs,
Thank You !!

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Company Response

Thank you, John!

We are thrilled to hear that everything went so well during your recent service call with our technician, Vahid. Thank you for being our customer!

Thank you for choosing Aire One Heating and Cooling, we value your support.

Jen & Dave in Brantford
Jen & Dave in Brantford
1 review Brantford, ON
0/10

Taking advantage of elderly

My parents are in their 70-80's and live by themselves in a newer Laurelwood neighbourhood in Waterloo. Last November 2019, their furnace blower fan was making a rattling sound. I took a look and it appeared that it was a bad bearing. I have an engineering background and would have normally fixed it myself but a family member was in the hospital that I was helping so asked my parents to call a furnace company to get it repaired. I looked online and thought cost would be around $2000. So my parents got it repaired in December 2019 and didn't say anything to me (knowing that I was busy helping at the hospital).

Then in February 2020 while I was visiting, I saw the invoice from Aire One KW for $10,000.50! Looking closer, it appeared that Aire One KW replaced the ENTIRE furnace AND also replaced their water softener and air conditioning unit! When I asked my parents what happened and they said that they thought it was odd as well but they said that Aire One said something about everything working together and that everything needed to be changed... any my parents TRUSTED them. Note that besides the blower fan rattle, everything else was working fine and the house was newer as well.

When I called Aire One about this around March, they just said things like "isn't it worth it for the peace of mind that your parents have new items?"... I also asked what was wrong with the water softener and air conditioning unit and they said, it's impossible to test the air conditioning unit in December when temps are cold outside and asked me how I knew that it wasn't broken... They offered to refund the money and remove the new furnace, water softener and air conditioner unit but can't put the old ones back since they were already thrown out (tell me if that offer makes any sense). Since conversation wasn't going anywhere, I asked that they talk to their superior and ask them to get back to me. A few days later they called back and offered a free bag of salt for the water softener. I was very angry but needed to let it go because it was making me a not a nice person to be around. I'm choosing to write this review now just as a warning to others.

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Company Response

Jen and Dave,

Thank you for reaching out to us. We apologize that you feel as though the company has taken advantage of your parents. The units in the home were nearing 25 years and our team members prioritize safety, comfort and the overall well being of our customers. We are sorry that that is not how it came across.

As you had accepted our attempts to make amends, with the 2 free tune ups, filter and bag of salt, we had thought the matter had been rectified. Our offer still stands to provide a full refund for the items, should you want to move onto another company for your HVAC needs. We would love the opportunity to rectify this matter with you, as your satisfaction is important to us, so please give us a call at 519-569-8200 and ask for Krista. We look forward to hearing from you.

Felix
Felix
1 review Kitchener, ON
10/10

AIR CONDITIONER INSTALLATION

Darren and Dave are amazing guys. Professional with their work.
Excellent introduction and presentation.
Great explanation on how to operate the air-condition.
Winter protection guide (exceptional).
I will always recommend them.

Thanks Guys.

Felix

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Company Response

Thank you, Felix!

We are thrilled that everything went so well during your recent appointment with our team members, Darren and Dave. We appreciate your personal recommendation!

Thank you for choosing Aire One Heating and Cooling, we value your business.

Private User
Private User
Private User reviews Toronto, ON
10/10

New furnace and air conditioner

We are very pleased with our purchase of a new furnace and air conditioning system from Aire One. The installers Tariq and Tes were very pleasant and very professional. They arrived on time and worked hard. We were really impressed with how respectful they were of both us and our home. I would highly recommend this company to anyone looking to replace their home heating and/or cooling system. They deliver exactly what they promise!

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Company Response

Thank you for your review! We are thrilled to hear that you are so pleased with the service you received by our installers, Tariq and Tes. With your new furnace and air conditioner, you can now return to the benefits of total home comfort. We look forward to hearing from you in the future!

Thank you for selecting Aire One Heating and Cooling, we value your business.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace and Air Conditioner Replacement

I had a furnace and air conditioner replacement this month. Scott and Ryan did a good job doing the installation. Both of them are very professional and all the concern or question that I asked they answer it and explain it very clear. I will recommend the service of Aireone for a job well done.

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Company Response

Thank you for your review! It's great to hear that everything went well during your recent furnace and air conditioner installation. Here at Aire One, we strive to provide friendly, informative and professional service and it sounds like we hit the mark with you.

Thank you for selecting Aire One Heating and Cooling, we value your support.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aire One Heating & Cooling Kw

Aire One was established in the late 1980's by a group of professionals with experience in the Heating & Cooling business and has since grown to become one of the leaders in the residential HVAC industry.

All our technicians (over 30 gas techs work for Aire One in the tri-city area) are gas authority certified and are qualified refrigeration techs. Due to exceptional quality and professional service, Aire One has been growing at an unprecedented rate.

Public Recognition:

Aire One has won several awards from recognized leaders of the industry for their achievements and exceptional loyal and dedicated customer service such as Lennox Customer Service Awards, York growth Awards and many more.

Technical Team:

Experienced, Bonded, Factory trained and licensed technical specialists will install and service your equipment with an incomparable professionalism. Our 24-hour emergency service with electronically dispatched technicians are available to respond quickly to our customer’s needs.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
SERVICE & INSTALLATION of residential furnaces, air conditioners, HRV, whole house dehumidifiers, humidifiers, air quality products, filter.
SERVICES
FIX, REPAIR AND INSTALL RESIDENTIAL FURNACES, AIR CONDITIONERS, HUMIDIFIERS
BRANDS
YORK, CARRIER, AIREONE, MITSUBISHI, NAVIEN, LENNOX, TRANE, GOODMAN, AMANA, KEEPRITE, RHEEM, RUUD
SPECIALITIES
heating, cooling service and installation.
WEBSITE
https://aireone.com/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
58
RETURN POLICY
100% Customer Satisfaction Guaranteed
PAYMENT METHOD
Cash, Cheque, MasterCard, Visa, AMEX, Snap! Financial, Authorized City of Kitchener dealer for 12 Months No Interest, No Payment (to Kitchener residen
LICENSES
G2, Oil Burners, 313D, TSSA Registered
MEMBERSHIPS
HRAI, TSSA, Kitchener Utilities Dealer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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