HomeStars
Fireplaces
Natural Gas Technicians Inc/ The Fireplace Doctor
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Natural Gas Technicians Inc/ The Fireplace Doctor

Average customer rating:
10 10 (38 reviews)

Sort by

Jordan from London
Jordan from London
1 review London, ON
10/10

Gas fireplace servicing

Jeremy fixed a broken fireplace and serviced two others. He returned my call quickly and showed up when promised. The cost was very reasonable, made clear in advance, and his expertise showed. He was happy to provide me with an education on how these devices work, which was invaluable. Great service, great price, would recommend to anyone and will definitely call him again when needed.

Was this review helpful?
Company Response

Thanks Jordan,

Let me know when you need repair or maintenance again.

Best regards,

Jeremy

Jesse Gibb from London
Jesse Gibb from London
1 review London, ON
10/10

Fireplace Maintenance

Jeremy was straight up, professional, great to deal with and my invoice was more than reasonable. Even better, my gas fireplace looks and works like new. I'd highly recommend this company to anyone!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks Jesse!

Let me know if you need anything in the future.

Best regards,

Jeremy

D.  Granger from London
D. Granger from London
1 review London, ON
10/10

Fireplace

After our technician told us there was a part on our fireplace that was discontinued and we needed a new fireplace, we thought we would get another opinion and called Jeremy Graat.
Jeremy took the time to go outside and look at the vent of the fireplace which is where he found the problem.
Not only was he very professional, but he was also very knowledgeable and very thorough in his explanation of what the problem was and how he was going to fix it
Jeremy took great care in not making a mess or leaving any debris in the room.
I would highly recommend Jeremy to anyone with a fireplace problem.

Was this review helpful?
Company Response

Thanks D!

Another example of why Techs must use their multimeters!
Why do these "reputable" companies continue to "misdiagnose" and recommend buying a new $4000 fireplace?
Call me if you need anything else.

Best regards,

Jeremy

Stephen from London
Stephen from London
1 review London, ON
10/10

fireplace issue

Emailed Jeremy regarding replacing my mercury switch assembly in my 20 year old fireplace.Fireplace has been working intermittently over the last couple years so after searching internet for possible cause came to the conclusion that it must bevthe mercury switch. This switch is no longer used for safety reasons ,the replacement cost was around $675 + hst. Jeremy came over performed some tests and told me my wall thermostat wasnt compatible with my fireplace( purchased thermostat at a reputable dealer). So instead of an expensive mercury switch replacement all I needed was a $40 compatible thermostat.
Highly recommend Jeremy, its hard to find an honest tradesman who won't sell you parts or service you don't need, Jeremy is an honest and very knowledgeable tradesman, and I won't hesitate to call him if my fireplace acts up in the future.

Was this review helpful?
Company Response

Hi Stephen,

Thanks for the kind review!
My multi meter told me everything!
Let me know when you need me in the future.

Best regards,

Jeremy

Michele and Mark Ebel from London
Michele and Mark Ebel from London
1 review London, ON
10/10

gas fireplace installation

When our regular technician told us our almost-20-year-old gas fireplace couldn’t be saved, I called The Fireplace Doctor for a second opinion. Jeremy Graat was able to fix our old gas fireplace, capably identifying and explaining the issue and resolving it in one easy visit. Based on that experience, we decided to hire Jeremy to install a second gas unit in another part of our house. He performed all aspects of this job (removal of the old wood-burning unit, extension of our gas line to reach the location of the new unit, installation of the new unit) with an impressive degree of expertise and efficiency. Additionally, he always gave advance notice of his arrival times and showed up on schedule, he left our home neat and tidy after each visit, and his friendly, polite and professional demeanour made him a pleasure to deal with. We highly recommend Jeremy and his work!

Was this review helpful?
Company Response

Hi Michele,

Thank you for choosing me!
I trust the fireplace is cutting down on the electric baseboard heating costs!
Let me know if I can be of assistance in the future.

Best regards,

Jeremy

Gerrie Evans from London
Gerrie Evans from London
1 review London, ON
10/10

Fire place installation

When my original fireplace developed a problem I discovered that the company who had installed it had gone out of business. Blindly I searched the Yellow Pages & found Jeremy Graat. From our first meeting I knew I had found the right man for the job. His knowledge & his dedication to customer service soon became apparent. His skilled workmanship combined with a warm & caring personality made him a pleasure to have in my home. I now consider him a friend & recommend him highly!!

Was this review helpful?
Company Response

Hi Gerrie,

Thanks for hiring me and your kind review!

Best regards,

Jeremy

Deborah Reitzel-Jaffe from London
Deborah Reitzel-Jaffe from London
1 review London, ON
10/10

Maintenance of gas fireplaces and gas lamp

We've had Jeremy do the regular maintenance on our 2 gas fireplaces for the past few years. Two years ago, he converted a 3rd, wood burning fireplace to a gas fireplace for us. We have been very pleased with it. Jeremy has also helped us with an outdoor gas lamp that has had some issues staying lit. We have always had terrific service from Jeremy. He is extremely conscientious and reliable. He always explains the reason for any repairs that need to be done. Jeremy has really impressed us with his follow up contacts to make sure problems (with our gas lamp) were resolved. His fees are very reasonable. We would highly recommend Jeremy to others.

Was this review helpful?
Company Response

Hi Deb,

Thanks for the review!

Let me know if you need anything else.

Best regards,

Jeremy

Halle from Toronto
Halle from Toronto
1 review London, ON
10/10

Modify barbecue gas line

Jeremy met me the same day I contacted him about changing my outdoor barbecue gas line. He arrived the next day at the time he said he would and completed the job. He was excellent and I'll certainly call him again for any natural gas related issues I may have in the future. Thanks for doing such a great job and for helping me so quickly from the time I contacted you... Two thumb up on customer service and work quality!!

Was this review helpful?
Company Response

Thanks for choosing me!

Cheers!

Jeremy

Blooming Babies from London
Blooming Babies from London
1 review London, ON

First Review

10/10

Fireplaces

We had some problems with our main heating system and by the end of the day we had to shut it down and wait for the installation of a new one. Meanwhile since it was a very cold night we had to keep warm and for our house the only viable solution was to start the gas fireplaces. We didn't use them for about 2 years and of course we couldn't start them. At this point, very late in the evening we called a few companies but they were wiling to set up an appointment in the next few days. Luckily we found TheFireplaceDoctor and we spoke with Jeremy who was very professional and polite. He came to our home really quick despite the late hour and he fixed our two fireplaces. He worked very clean and professional, fixing the ignition problems, changing the gaskets, cleaning the glass panels and even replacing a sparkler electrode for free. What we liked the most beside the professionalism, Jeremy had all the parts in his van and was really well prepared.
The price for the whole project was reasonable and lower than other companies and contractors whom we spoke with.
We will strongly recommend TheFireplaceDoctor to anyone who needs quality, punctuality, great prices and professionalism.

Was this review helpful?
Company Response

Thanks for the review!
I am sympathetic to families with no heat.
Over the years I have saved boxes of used parts that still have value. Often I offer a used part for half the cost of new. Sometimes I just give the parts for free if they didn't cost me anything. Anyway, I was happy to help.
Let me know if you need anything else.

Best regards,
Jeremy

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Gas Technicians Inc/ The Fireplace Doctor

Proudly providing "peace of mind" in London Ontario for 20 years.
Specialties include; installations, gas fireplace services and repairs. Gas line installs for bbqs, stoves, dryers, pool heaters, disconnects and reconnects.

Visit our websites; GasLines.com or TheFireplaceDoctor.com

CATEGORIES
Fireplaces and Gas Line Installation
WEBSITE
http://www.thefireplacedoctor.com/
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
1
RETURN POLICY
30
PAYMENT METHOD
all
LICENSES
GT2, TSSA REG
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$100
BONDED
Yes
PROJECT RATE
$100 plus $25 per 15 minutes
WARRANTY TERMS
1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.