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Natural Gas Technicians Inc/ The Fireplace Doctor
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97%

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Reviews by rating (past 12 months)
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Reviews for Natural Gas Technicians Inc/ The Fireplace Doctor

Average customer rating:
10 10 (42 reviews)

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Deborah Reitzel-Jaffe from London
Deborah Reitzel-Jaffe from London
1 review London, ON
10/10

Maintenance of gas fireplaces and gas lamp

We've had Jeremy do the regular maintenance on our 2 gas fireplaces for the past few years. Two years ago, he converted a 3rd, wood burning fireplace to a gas fireplace for us. We have been very pleased with it. Jeremy has also helped us with an outdoor gas lamp that has had some issues staying lit. We have always had terrific service from Jeremy. He is extremely conscientious and reliable. He always explains the reason for any repairs that need to be done. Jeremy has really impressed us with his follow up contacts to make sure problems (with our gas lamp) were resolved. His fees are very reasonable. We would highly recommend Jeremy to others.

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Company Response

Hi Deb,

Thanks for the review!

Let me know if you need anything else.

Best regards,

Jeremy

Halle from Toronto
Halle from Toronto
1 review London, ON
10/10

Modify barbecue gas line

Jeremy met me the same day I contacted him about changing my outdoor barbecue gas line. He arrived the next day at the time he said he would and completed the job. He was excellent and I'll certainly call him again for any natural gas related issues I may have in the future. Thanks for doing such a great job and for helping me so quickly from the time I contacted you... Two thumb up on customer service and work quality!!

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Company Response

Thanks for choosing me!

Cheers!

Jeremy

Blooming Babies from London
Blooming Babies from London
1 review London, ON

First Review

10/10

Fireplaces

We had some problems with our main heating system and by the end of the day we had to shut it down and wait for the installation of a new one. Meanwhile since it was a very cold night we had to keep warm and for our house the only viable solution was to start the gas fireplaces. We didn't use them for about 2 years and of course we couldn't start them. At this point, very late in the evening we called a few companies but they were wiling to set up an appointment in the next few days. Luckily we found TheFireplaceDoctor and we spoke with Jeremy who was very professional and polite. He came to our home really quick despite the late hour and he fixed our two fireplaces. He worked very clean and professional, fixing the ignition problems, changing the gaskets, cleaning the glass panels and even replacing a sparkler electrode for free. What we liked the most beside the professionalism, Jeremy had all the parts in his van and was really well prepared.
The price for the whole project was reasonable and lower than other companies and contractors whom we spoke with.
We will strongly recommend TheFireplaceDoctor to anyone who needs quality, punctuality, great prices and professionalism.

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Company Response

Thanks for the review!
I am sympathetic to families with no heat.
Over the years I have saved boxes of used parts that still have value. Often I offer a used part for half the cost of new. Sometimes I just give the parts for free if they didn't cost me anything. Anyway, I was happy to help.
Let me know if you need anything else.

Best regards,
Jeremy

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Gas Technicians Inc/ The Fireplace Doctor

Proudly providing "peace of mind" in London Ontario for 20 years.
Specialties include; installations, gas fireplace services and repairs. Gas line installs for bbqs, stoves, dryers, pool heaters, disconnects and reconnects.

Visit our websites; GasLines.com or TheFireplaceDoctor.com

CATEGORIES
Fireplaces and Gas Line Installation
WEBSITE
http://www.thefireplacedoctor.com/
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
1
RETURN POLICY
30
PAYMENT METHOD
all
LICENSES
GT2, TSSA REG
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$100
BONDED
Yes
PROJECT RATE
$100 plus $25 per 15 minutes
WARRANTY TERMS
1 year
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