It is very rewarding to have great review from someone with a strong technical background! You saw how many tools and steps it took to take it apart, then do the exact opposite to put it together and complete the repair.
Your service call touched on many common themes I hear everyday.
Firstly, that a "reputable" fireplace company had come out and said, "sorry there are no parts available for this old fireplace, but we would be happy to quote a new one". It is sad to say that many of these "reputable companies" have NO INTENTION ON FIXING YOUR FIREPLACE (YES I SAID IT!)!
If anyone would like to know about their fireplace, just call, email or text me your model and I can tell you all about it.
Secondly, I don't have clients complain about my billing because I am very reasonable and explain everything I can upfront. Indeed the cracked ignitor was not your fault or mine, but it is my responsibilty and I take care of the incidentals when required-often unbeknonwst. Also I don't charge extra for "call backs" if it is related to the original issue.
I'm glad to have a replacement ignitor in the van to save a rescheduling for both of us!
Thirdly and very important, I take extreme care in eliminating the possibility of any potential damage to property. Everytime I enter a home I am looking for obstacles, consciously preventing wall scuffs and floor scratches. Most effective in scuff/scratch prevention is always using a good quality drop sheet and using a tool bag instead of a tool box. I use a top quality ash vacuum-never a air compressor. Shoe covers and cotton gloves are also commomly used.
Thanks again for the referral to your neighbours and let me know if I can be of assistance in the future!