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Natural Gas Technicians Inc/ The Fireplace Doctor
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98%

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Reviews by rating (past 12 months)
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Reviews for Natural Gas Technicians Inc/ The Fireplace Doctor

Average customer rating:
10 10 (39 reviews)

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Michael in London
Michael in London
1 review London, ON
10/10

New Gas Line for Stove

I would definitely recommend Jeremy to anyone. He was great to deal with. He was on time and very professional hooking up our new gas line. Would recommend him to anyone.

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Company Response

Thanks Michael!

Let me know if you need anything else.

Best regards,

Jeremy

Mike  from London
Mike from London
1 review London, ON
10/10

Gas Line Installation

Jeremy's personable demeanour, willingness and ability to clearly explain what was required for the job, fairness, and expedient but quality work were highly evident during the gas line installation for our dryer. Having just recently moved into our home, we were also hoping to ask Jeremy to take a quick look at our gas BBQ. Well, we didn't even have to ask--Jeremy took the extra time to ensure everything was hooked-up appropriately and he also offered some helpful safety tips. Both appliances were put to good use shortly after Jeremy left and have been working perfectly ever since. Kudos all around, Jeremy! We look forward to communicating and working with you again in the future.

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Company Response

Thanks for the great review Mike!
I enjoy my career so it is easy to do little extras for people. Let me know if you need anything else.
Best regards,
Jeremy

Ken from London
Ken from London
1 review London, ON
10/10

Gas Fireplace repair

Thank you Jeremy for being the first honest and totally professional person I was able to contact in this specialized field. 3 other companies contacted said repairs were not an option, that the entire unit needed to be replaced at a cost of $2775 to a quote of $3500. You took the challenge by stating you could fix the problem and save me money. You excelled at what you did and saved me between $1300 and $2100. I would highly recommend you exceptional and professional service. It was comforting to meet an honest man who didn't try to get as much as he could from a customer. Your desire to provide customer service first is greatly appreciated. If you ever have a potential customer who wants to talk to someone about their experience with your company please have them call me.
Thanks again

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Company Response

Thanks for the amazing review Ken!
It was a complicated repair, but I enjoy a challenge. I am glad I had stockpiled all those obsolete parts!
Best regards,
Jeremy

Jeff from London
Jeff from London
1 review London, ON
10/10

Gas Line for Pool Heater

Jeremy was great to deal with for our new gas line installation and hookup to our pool heater. He was always there when he said he would be and did a fantastic job. I would recommend him to others for his great service.

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Company Response

Thanks Jeff!

Call me if you need anything in the future.

Best regards,

Jeremy

Randy from London
Randy from London
1 review London, ON
10/10

Gas Line Connector

Jeremy responded immediately after I contacted him to have the connector from my already existing gas line to my new BBQ setup. He was very friendly, efficient and did the job the next day, which was a Saturday. Would definitely do business with him again. Highly recommended!

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Company Response

Thanks Randy!

Let me know if you need anything else.

Best regards,

Jeremy

Greg from London
Greg from London
1 review London, ON
10/10

Fireplace Servicing

We were having problems with igniting our gas fireplace. It had been 10 yrs since it had been serviced.
When Jeremy arrived he explained the likely cause and started working immediately. A thorough cleaning and one small replacement part and we were back in business.
A completely professional service call. I would highly recommend this company.

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Company Response

Thanks Greg!
Call me if you have any other issues.

Best regards,

Jeremy

Diane from London
Diane from London
1 review London, ON
10/10

fireplace service

We purchased a house that had an older valor fireplace which obviously had not worked for many years. Jeremy first checked the model to ensure he could get parts (which would save a service call charge) then he cleaned it and had it working in one short service call. We were very happy with his service and would recommmend him.

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Company Response

Yes it can be helpful to have the model number in advance. I have a fully stock van but there are hundreds of fireplaces out there. Another plus, I am half the price of the local Valor dealers.
Let me know if anything else comes up.

Best regards,

Jeremy

John from London
John from London
1 review London, ON
10/10

Valor Portrait Fireplace

Jeremy had installed this fireplace a several years ago. For some reason the pilot light had gone out and using the remote to restart it wasn't working. I booked an appointment with Jeremy (Natural Gas Techs) and he dropped me a note suggesting I try changing the batteries. I didn't think that would work as I could see sparks near the pilot and hear and see the gas valve open and close when I used the remote but I did as he suggested. All of a sudden things were working again.
Saved me an appointment and got me up and running again just when things got cold.

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Company Response

Thanks for the great review John!

Let me know if you need assistance in the future.

Best regards,

Jeremy

Dave Weatherbee from London
Dave Weatherbee from London
1 review London, ON
10/10

Repair of fireplace

thanks to Jeremy for service on short notice. He went about his work Professionally. We were especially pleased with care and cleanliness that he approached the job with. He obviously takes rest pride in his work.

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Company Response

Thanks Dave!

Let me know if you need assistancein the future.

Best regards,

Jeremy

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Gas Technicians Inc/ The Fireplace Doctor

Proudly providing "peace of mind" in London Ontario for 20 years.
Specialties include; installations, gas fireplace services and repairs. Gas line installs for bbqs, stoves, dryers, pool heaters, disconnects and reconnects.

Visit our websites; GasLines.com or TheFireplaceDoctor.com

CATEGORIES
Fireplaces and Gas Line Installation
WEBSITE
http://www.thefireplacedoctor.com/
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
1
RETURN POLICY
30
PAYMENT METHOD
all
LICENSES
GT2, TSSA REG
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$100
BONDED
Yes
PROJECT RATE
$100 plus $25 per 15 minutes
WARRANTY TERMS
1 year
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