HomeStars
Fireplaces
Natural Gas Technicians Inc/ The Fireplace Doctor
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Natural Gas Technicians Inc/ The Fireplace Doctor

Average customer rating:
10 10 (38 reviews)

Sort by

Private User
Private User
Private User reviews London, ON
10/10

Service

Jeremy came to repair the gas fireplace.
He checked it thoroughly, and he was able to repair it. We had been advised that we would need to buy a new one. He found the problems and replaced the 2 faulty parts.
Very professional. Workspace clean and tidy. We recommend him highly. Thanks Jeremy!

Was this review helpful?
Company Response

Hi Cathy,
I appreciate the great review!
From the first time we spoke and you told me your model number, I was sure I could fix your fireplace and you didn't need a new one. It is unfortunate (and unacceptable) that "reputable" companies are increasingly saying that replacement is the only option. The motives of these companies are clearly obvious-they make more money on new installations. That means they are not fixing older fireplaces and are recommending replacement.
On the other hand, we are a repair based business and are happy fix your fireplace with a option for replacement as a last resort.
Your repair had classic symptoms pointing to a bad valve. The thermopile had good readings (450mv+), so it looked like a bad gas valve.
However, with my 20 years experience, I will tell you that the gas valve is a problem less than 2% of the time. The pilot stays lit so we know the thermalcouple and safety loop is good, which leaves the thermopile or the valve. The millivolts are good so you assume the thermopile is good and the valve is bad, BUT, a "good" reading thermopile can short "under load". So before considering the valve bad you must disconnect the old thermopile and connect a spare one outside the fireplace where you heat it with a torch. When the fireplace works, you then know the old thermopile is bad and the valve is good, so all you need to do is replace the $55 thermopile.
Thank you Cathy for the opportunity to help you and am glad you sought a second opinion to get your fireplace fixed!
Best regards,
Jeremy
Natural Gas Technicians Inc/ The Fireplace Doctor

Kateb
Kateb
1 review London, ON
10/10

New gas fireplace

Thanks for finding a gas insert that saves space and looks great. Quick and clean work

Was this review helpful?
Company Response

Thanks Kate!
Your fireplace is the latest technology which allows it to be only 9" thick! Any other fireplace would build out too far into the room and not look right. The pictures look great!
It was challenging to work around your Contractors schedule because everything has to follow a specific sequence. When you hire me I am 100% there when you need me and I never hold up the other trades!
I was also pleased I could save the bush in front of the vent. Now nobody can see the vent from the road!
Thanks for your business!
Best regards,
Jeremy Graat

Private User
Private User
Private User reviews London, ON
10/10

Fireplace service

Fantastic service at an affordable price. Jeremy's advice and post service followup were excellent. We highly recommend Jeremy and his company to do things right the first time. Jeremy knows his trade and we were delighted !

Was this review helpful?
Company Response

Thanks for the high recommendation!
Your service call hilights the importance of the specific positioning of the logs, glass and pilot flame. With my 20 years experience, I am able to identify these issues quickly and reliably, keeping costs down-and no parts required!
Have a great 2017!

Jeremy

Sandra L Wagner in Toronto
Sandra L Wagner in Toronto
1 review London, ON
10/10

Fireplaace repair

Recently had occasion to have my fireplace repaired but as it turned out it was little more than maintenance. The repairman was courteous on the phone and I am very pleased with this service

Was this review helpful?
Company Response

Thanks Sandra!
Your fireplace repair is fairly common for for a unit that is 15-20 years old. The pilot flame was burning dirty (yellow like a candle) so the thermopile wasn't getting hot enough to generate the required millivolts. I used my volt meter to verify the proper millivolt increase to 500mv after cleaning. Now you can see the pilot is blue/orange and more like a torch than a candle.
My volt meter also revealed the wall switch had excessive wear and high ohms resistance. I have a selection of wall switches in the van and matched the proper replacement switch for 2 dollars.
Overall the repair was straightforward and shows how the volt meter is the most important tool!
Let me know if you need any assistance in the future.
Best regards,
Jeremy
Natural Gas Technicians Inc/ The Fireplace Doctor

Private User
Private User
Private User reviews Toronto, ON
10/10

Fireplace repair

My fireplace flame was continuously going on and off. It had been doing it for a long time. I tried calling 2 different companies to try and get a repair, but they said they didn't think it could be repaired and wouldn't come out. Jeremy came within a few days of my call and came on time. He was pleasant and professional and fixed the problem and cleaned the fireplace. No complaints!

Was this review helpful?
Company Response

Thank you for choosing me!
And thank you for sharing your experience trying to find a company. I hear the same story day in and day out...a reputable company has said the fireplace can't be fixed and they gave me a $4000 quote for a new fireplace. It is important to remember that the big fireplace shops have very high overhead and rely on new fireplace sales to cover the costs. I started my career with the big shops and learned that they consider service as a nuisance and distraction. So I started my business as a repair based business with very low overhead, allowing me to make a living off $100-200 service calls.
It was great to hear that a Google search for "fireplace repair" directed you to my Homestars reviews - Homestars really works!
Please let me know if you need any assistance in the future.
Best regards,
Jeremy
Natural Gas Technicians Inc/ The Fireplace Doctor

Peter in London
Peter in London
1 review London, ON
10/10

Gas Fireplace Repair

Jeremy was very professional and efficient. He assessed & repaired the problem with my gas fireplace quickly and at a very reasonable price. As soon as he saw my older fireplace he told me he knew that unit which immediately gave me confidence in his experience. I have & would again, recommend Jeremy at Natural Gas Technicians to anyone requiring service to their gas appliances.

Was this review helpful?
Company Response

Hi Peter,
Thank you for hiring me! Also thanks for the great review and referral!
I have been fixing fireplaces for 20 years now, so I have worked on your same model dozens and dozens of times. Yours however, had some uniquely bad wiring connections from the installer. Another classic example of the importance of the volt meter and ohms testing!
It was also interesting that your fan heat sensor was seized in the on position. I am glad I had the exact replacement sensor in the van - saving us both a 2nd visit!
Cheers and Happy Holidays!

Jeremy

Troy in London
Troy in London
2 reviews London, ON
10/10

Gas Line Installation

Jeremy did a great job installing my gas line. The price was very reasonable for the amount of work that the install entailed. I would recommend him for his quality workmanship and honesty. Jeremy came back to me, with a quote, the next day after surveying the job. He also shows up on time and takes the time to do the job right.

Was this review helpful?
Company Response

Hey Troy,

Thanks for the gas line opportunity AND kind words!
I really appreciate it!

Jeremy

 in London
in London
1 review London, ON
10/10

Numerous gas connection/installation projects

I have done various home renovation projects in London Ontario and when I need a Gas Technician I call ,Natural Gas Technicians Inc. Jeremy has always performed his job with the utmost safety and quality in mind. Every job completed was clean and finished on time with the most reasonable prices in the market. Any jobs in future I will always call Jeremy, and would recommend him for any project others might have too.

Was this review helpful?
Company Response

Thanks Dave!

Let me know when you are ready for the next install.

Best regards,

Jeremy

Tina Walker in London
Tina Walker in London
1 review London, ON
10/10

Furnace repair

Jeremy repaired our furnace this January after coming back from Christmas break. I called him on a Sunday and he was there promptly Monday morning. He is very reliable and trust worthy. He does excellent work at a very fair price. He also installed our gas dryer when we first moved in.

Was this review helpful?
Company Response

Thanks Tina!

Let me know if you need anything else.

Best regards,

Jeremy

Michael in London
Michael in London
1 review London, ON
10/10

New Gas Line for Stove

I would definitely recommend Jeremy to anyone. He was great to deal with. He was on time and very professional hooking up our new gas line. Would recommend him to anyone.

Was this review helpful?
Company Response

Thanks Michael!

Let me know if you need anything else.

Best regards,

Jeremy

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Gas Technicians Inc/ The Fireplace Doctor

Proudly providing "peace of mind" in London Ontario for 20 years.
Specialties include; installations, gas fireplace services and repairs. Gas line installs for bbqs, stoves, dryers, pool heaters, disconnects and reconnects.

Visit our websites; GasLines.com or TheFireplaceDoctor.com

CATEGORIES
Fireplaces and Gas Line Installation
WEBSITE
http://www.thefireplacedoctor.com/
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
1
RETURN POLICY
30
PAYMENT METHOD
all
LICENSES
GT2, TSSA REG
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$100
BONDED
Yes
PROJECT RATE
$100 plus $25 per 15 minutes
WARRANTY TERMS
1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.