Drainmasters Plumbing Services

Plumbing
Bay #8, 4451 - 64 Avenue SE, Calgary, AB AB T3G4J8
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Drainmasters Plumbing Services
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83%

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Reviews by rating (past 12 months)

Reviews for Drainmasters Plumbing Services

Average customer rating:
9.7 10 (46 reviews)

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LInda G from Calgary
LInda G from Calgary
1 review Calgary, AB
10/10

Clearing a drainpipe odor

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had Drainmasters come to my home last week. I have been struggling with a foul odor coming from the bathroom pipes. I was sure I would have to get major work done complete with a matching large invoice. The plumber from Drainmasters informed me that some of my plumbing itself was running “uphill” thus causing water to stay in the pipes and that is what was causing the odour.
The plumber gave me three options:
1- I could have the pipes re-routed for about $800.00 (which is still an option should I chose to spend the money).
2- Have him clean out the pipes manually, and have the same problem in a few months or…
3- Use an industrial strength product that I just put in the sink and tub drains to remove the old “gunk” that is causing the smell. The plumber gave me the name of the product as well as the name and address of the store where I could buy it. (Total cost, about $28.00).
Needless to say I opted for #3, and the smell is gone!
I was only charged a minimal charge for the service call to my home. How impressed was I? Drainmasters….YOU ROCK!

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Steph from Calgary
Steph from Calgary
1 review Calgary, AB
10/10

plumbing

I had an emergency plumbing situation at my house on a Friday morning and had to work in the afternoon. I knew the problem was tree roots and the main sewer line needed be augured thanks to another company that pointed it out and yet did nothing. I had contacted roughly 7 other companies and they all said they couldn't help me out due to the access or they were booked solid for the day and couldn't make it out until Monday. By the time I called Drainmasters it was 1:30 p.m, and they said they could be at the house around 4 p.m. I was so happy when they called at 2 pm and said they would be there in 20 minutes. Steve showed up and quickly surveyed the situation and found alternate access and was able to help in me out and was out of my house before the time he was even supposed to get there. Throughout the whole scenario the staff were very friendly and I will be calling them again if something else happens (No offense to Drainmasters but I sure hope it doesn't happen again....) Thank you Tom and Steve :)

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Cam from Calgary
Cam from Calgary
2 reviews Calgary, AB
10/10

Bathroom Rough in & final fixture install.

I was very happy with Drainmasters quote, service delivery and installation services. We had 3 visits through the process to accommodate other stages of the renovation. It was easy to book and the employees were professional and courteous of cleanliness and pets.

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Victoria  from Calgary
Victoria from Calgary
1 review Calgary, AB
0/10

Plumbing

I was over charged for the service, I can't tell you how much because they will not give me a revised invoice. The owner himself suggested I use the old invoice to hand in to the management and said that I would "be a head" Meaning I would be dishonest and make money off the property management. The fact that their staff were dishonest on the invoice and then they suggested that I be dishonest makes this company look very shady. Not to mention that they didn't even fix the problem. The actual plumber left at one point to go to the store and left the "trainee" to deal with it. I would not recommend this company to anyone and will never use them in the future.

1 of 1 people found this review helpful.
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Company Response

Tom here, the owner. I reduced the half hour over charge to you on the phone when I learned of it Monday morning before any money was collected. I was unable to change the invoice as it was a hand written after hours invoice left in your possession and the office was closed as yet. We sent two men (at overtime) and charged for one man. My sympathies that they were unable to fix the problem at the housing complex since the blockage wasn't even in the unit, the management company should have made emergency access prior to their arrival in order to be assured of success. They went to your emergency late Sunday night after a very busy weekend. We are "A+ accredited" company with the BBB and are not a shady company. I haven't charged a dime that wasn't earned. If your angry with me that the invoice didn't get redone and sent then I have learned from this. If your angry about having a 2.5 hour labour charge (for one serviceman) ...that I cant understand as you ordered the work and we came in good faith. Our apprentice's require "one on one" training that cant be charged out often in service work and you were not charged. I asked if you could note the $63.75 reduction on your invoice and show your property manager.

Mike from Calgary
Mike from Calgary
2 reviews Calgary, AB
10/10

Grease Trap Servicing and Plumbing LIne Cleaning

I have been dealing with Drainmasters Plumbing Services for over 4 years now. They service our 6 Calgary Area commercial restaurant/pubs. They are punctual, easy to schedule, jump to any emergency service call outs any time of the day/night, and are quite cost effective. Due to the preventative maintenance schedule that they manage, our emergency call outs have all but disappeared. I would recommend Drainmasters for your next required plumbing services, whether that be for residential/personal use or Commercial.

Sincerely,
Mike
Calgary's Best Pubs

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Rob from Chestermere
Rob from Chestermere
1 review Chestermere, AB

First Review

10/10

Plumbing

I highly recommend Tom and his work. He was on-time and explained everything to me. If you want a good reliable company give Tom and his crew at Drainmasters Plumbing Services a call.

- Tom Singerman

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainmasters Plumbing Services

Drainmasters Plumbing is a leading plumbing company in Calgary, AB. 24 Hour Emergency Service provided at competitive price with customer satisfaction guaranteed. Our services include residential and commercial plumbing, hot water tank installation and repair, furnace installation and repair, toilet repair, drain cleaning, grease trap cleaning and sump pit cleaning. ...
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