I called Drainmasters first thing on a Monday morning when I discovered that I had no hot water and that my tank was leaking all over the basement. The receptionist who took my call answered quickly and was very friendly, and had Dan to my house within an hour. Dan and Wes were fast, efficient, friendly, and cleaned up after themselves. They fully explained what they were doing, and why. Less than 3 hours after calling, I have a brand new hot water thank. Thanks!