True North Underpinning

Basement Renovation
9 Canvarco Rd Toronto ON M4G
Write a Review
Write a Review
Website
HomeStars
Basement Renovation
True North Underpinning
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for True North Underpinning

Average customer rating:
10 10 (120 reviews)

Sort by

Brooke
Brooke
1 review Toronto, ON
10/10

New basement, happy homeowner!

Daniel came recommended by a few friends and he absolutely did not disappoint. We had a few quotes for underpinning the basement, and he spent the most time of any company (by far) looking at the basement to ensure the quote was clear and accurate, and explaining the process to us. The crew who worked on our basement was fantastic - John, Kevin and the rest of the guys were always here bright and early, super friendly and kept the worksite clean, and did their best to cause as little disruption to us (working from home). They made what could have been a stressful experience very easy and an all-round pleasant experience. Daniel wasn't on site but was available for any concerns that arose. Thanks for the great work, would highly recommend!

Was this review helpful?
Company Response

Hi Brooke,

I'm glad we were able to keep the referrals happy. Doing our work while everyone is at home all day can be tricky, but we appreciate your patience throughout. Thank you for the excellent review.

Daniel

Mike in Toronto
Mike in Toronto
1 review Toronto, ON
10/10

East York Underpinning Project

We were referred to True North by friends who recently had their basement lowered in Leaside, and we are so glad they did! Daniel and his on-site team were incredibly professional, efficient, and in regular communication throughout the project, including when the water would need to be turned off briefly and other day-to-day items (which was important, because we had our newborn upstairs!). Daniel was incredibly knowledgeable and helpful in answering any questions, and helped guide us through the process. Can't say enough good things about Daniel and the team. You will be in good hands if you choose True North!

Was this review helpful?
Company Response

Hi Mike,

Thank you for the great detailed review. Josh and the boys where happy to work with you on this project and we all hope you get some good use out of the new basement. Take care.

Daniel

Jamie in Toronto
Jamie in Toronto
0 reviews Toronto, ON
10/10

East York Underpinning

Daniel and the True North Team were amazing. Fernando and the crew were so efficient, friendly and courteous to us and our neighbours. We could have been happier with the service and the work.

Was this review helpful?
Company Response

Hi Jamie,

I appreciate this great review. I'll make sure that Fernando and the boys see it. All the best.

Daniel

Yvonne
Yvonne
0 reviews Toronto, ON
10/10

Underpinning

We recently hired True North to underpin our basement. They job was completed on time and on budget. Dan and his crew (especially Aubrey and Josh) are top notch. The quote Dan provided was detailed and transparent. We got a quote from another company which appeared to be lower, but once we probed a bit we learned it was about the same as Dan's. We went with True North and are very glad we did. Dan was available throughout the process to answer questions. As importantly, the on site crew worked really hard and were a pleasure to deal with - not only with us, but with our neighbours too.

Was this review helpful?
Company Response

Hi Yvonne,

Glad we were able to help you with the basement and that you and the neighbours were happy with the work. Thanks for taking the time to help us out with this review. Stay healthy!

Daniel

campanelladan in Toronto
campanelladan in Toronto
0 reviews Toronto, ON
10/10

Underpinning project in east york

Very professional team. Dan, ans every member of his team was a pleasure to interact with. The Job was done on time and done well. I highly recommend them to anyone looking for a quality underpinning job

Was this review helpful?
Company Response

Hi Dan,

Thanks for the review and thanks for trusting us with another project. It's always good to have repeat customers. Can't wait to see how the house looks when it's finished. Good luck.

Daniel

Stephen - Yonge/Lawrence Village
Stephen - Yonge/Lawrence Village
1 review Toronto, ON
10/10

Underpinning, and structural beams

Daniel, John and crew were great. Daniel has excellent communication, the crew was always punctual and able to work around any problems, because every job has a few.
I would highly recommend.

Was this review helpful?
Company Response

Hi Stephen,

I appreciate you taking the time to write this review and thank you for recommending us to other customers. I hope the basement finishing goes smoothly. Let me know if you need anything else.

Daniel

Robert in Toronto
Robert in Toronto
6 reviews Toronto, ON
10/10

Basement Dig-Out and Underpinning

After meeting half a dozen companies to help us with out basement dig-out we chose True North. Daniel was approachable, calm, professional and took the time to run us through everything we were about to go through. Our dig-out had the extra complexity of a heated floor so understanding everything that was happening was important to us. He was alway willing to answer any and all questions and address any concerns. During the work his team were hard-working, friendly and totally professional, keeping us informed and adapting to surprises while filling us in along the way. They were also very funny (!), which helped to lighten the stress. Daniel was also very helpful with things that weren't;t in our contract. For example, he helped us arrange for architectural drawings and facilitated the permit process when we were unsure how to go about it all. And the work was impeccable. We now have a spacious basement with much more height than expected.

Was this review helpful?
Company Response

Hi Robert. Thanks for taking the time to write this excellent review. I was happy to help with the extra permits required for the HVAC. Thank you for choosing us and good luck with the rest of the renovation.

Daniel

nicole.redgar in EAST YORK
nicole.redgar in EAST YORK
0 reviews Toronto, ON
10/10

Underpinning basement

True North underpinning is an exceptional company all of their workers are wonderful Dan runs the company is polite considerate and very respectful.

I would feel very comfortable recommending this company to any of my friends even single women - there are no contractors trying to take advantage of you here.

everyone is respectful and organized and even treated my neighbors well.

And the work itself is fantastic.

Was this review helpful?
Company Response

Hi Nicole,

Thanks for the great review. It was a pleasure working with you on this long awaited project. Good luck with the rest of the job.

Daniel

Stephen in Toronto
Stephen in Toronto
5 reviews Toronto, ON
10/10

Semi-detached Basement Underpinning

We had True North Underpinning add an extra 2 feet of clearance to our 100+ year old semi-detached house's basement - going from 6 feet to 8 feet. Daniel was able to walk through the project with me and provide a thorough quote which combined with their excellent testimonials gave me the confidence to proceed with them.

Ultimately I was very glad we did, and was very happy with results. While we had some hiccups along the way due to the soil consistency under our house True North were able to bring in the right external engineers to help us ensure the project could proceed safely and with minimal cost overruns. Best of all despite these setbacks they were able to finish the job in the time quoted.

Kevin and the crew on site were very friendly and easy to work with and did a great job of keeping the site tidy throughout.

Attached are some photos of the job after True North was done but pre finishing.

Was this review helpful?
Company Response

Hi Stephen,

Thanks for the excellent review and I really appreciate you adding the pictures. I'm glad you hired us to do your job because a less experienced company could have really run into some big problems with that sand. Thank you for trusting us to complete your renovation, even with the curve balls the ground threw at us. Enjoy the new space!

Daniel

Todd Carmichael in Toronto
Todd Carmichael in Toronto
4 reviews Toronto, ON
10/10

Complete underpinning and basement addition

True north underpinned our basement (including excavating and creating a basement addition under an existing two-story addition). Dan and his crews were exceptionally professional, offered sage advice on key decisions and accommodated multiple adjustments. Cannot recommend highly enough. If anyone I know were to consider lowering their basement, I would direct them to Dan without question.

Was this review helpful?
Company Response

Hi Todd,

thank you for the amazing review. I'm glad we were able to help with decision making and I know you have a great finished product in the end. let us know if you need anything else going forward.

Daniel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True North Underpinning

True North Underpinning is a company fully dedicated to lowering basements of Toronto homes. We have vast experience with all the varieties of houses in Toronto including heritage homes that are over 140 years old, townhouses, detached and semi-detached homes.

We can provide a higher quality service with our True North Underpinning crews who are trained underpinning specialists. You will be assigned a crew that is both professional and courteous. They will see your project through from beginning to end.

When it comes to underpinning your home don't leave it to amateurs or less experienced companies. A major renovation such as this should be done by professionals.
True North Underpinning is proud of our reputation of completing jobs on time and on budget, with the highest quality of workmanship and cleanliness.

Call us for a free site inspection followed by a detailed and itemized estimate. . We are fully licensed and insured including mandatory underpinning insurance.

Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, and Sump pits

CATEGORIES
Basement Renovation and Foundations
SERVICES
Underpinning, Basement Lowering, Bench Footings, Internal Waterproofing, Structural Steel Beams and Posts, Basement Walk-outs, Crawl Spaces, Basement Plumbing, Weeping Tiles, Sump pits and in-floor heating.
WEBSITE
http://www.truenorthunderpinning.ca
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
Cheques
LICENSES
Yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.