True North Underpinning

Our experience with True North Underpinning has been the BEST experience and I would and have recommended their services over and over again! Dan and his team are upstanding, courteous and customer-focused individuals and made us feel supported and cared for throughout the entirety of the project.

The communication from True North cannot be beat. Dan, Josh, and Matthew all made sure that any questions we had were quickly answered and helped explained the process along the way. We pivoted from benchpinning to underpinning once work began, and we felt that Dan empowered us to make the decision for ourselves and provided his insights and thoughts which were immensely valuable and helpful and we are so thankful he did. During the project, they provided us with updates and timelines and we always had full transparency into what was being done and when. From the get-go, I was impressed and appreciated the honesty and courteous nature Daniel and his team provided and we had complete trust in his team.

The execution of work from True North is world-class. Everything is so organized and accounted for that it was a marvel to watch them execute with precision and tact daily (and extremely satisfying to see all that dirt be removed). On top of that, they are the most punctual team that we could set our clocks to their arrival.

Having undergone underpinning with a 9 month old at home was an unexpectedly pleasant experience. My baby slept like a rock through it all and he enjoyed seeing Matthew and Gabriel (and others) throughout the weeks. The team was extremely couteous knowing we had an infant at home and was so friendly that by the end of the project we really missed having them around. It also speaks volumes to the character of the company when we ran into Dan in the neighbourhood, on site at another house, and both my son and dog were so happy to see him and he thoughtfully asked how the rest of our basement renovation was going.

Beyond the scope of work that was done, I am so thankful for Dan and his guidance thorughout our basement renovation project and the transfer of knowledge his team provided when we worked with the next contracting group to finish the basement. I would 1000% recommend True North to anyone considering his services and would not hesitate to ever reach out to him again.

Thank you True North for all your work!