True North Underpinning

We purchased our home 5 years ago which had a finished basement with ceilings at a max height of 6'. We knew that we wanted to underpin and had several companies offer quotes, but we weren't comfortable with any of them until we had Daniel from True North come by to assess the property and offer a quote. Daniel was there for over an hour during his initial visit and took the time to explain the process to us, offer ideas, and point out where we may encounter issues during the process. He was incredibly thorough and personable which made us feel at ease. The quote he provided was not the lowest, but it was very detailed and included considerations for issues that sometimes come up during the underpinning process and estimates for what it may cost if we ran into those issues.

The work was slightly delayed as we had to jump through an extra hoop with the city due to our property being on ravine land but once we got the permit from the city, Daniel's team was able to start work almost immediately.

From day 1 the team was professional, responsible and courteous. They were on time every single day, and were kind to our young kids and our somewhat anxious dog. We were nervous about the process, but it became clear quickly that the team were experts in what they do, and they were always happy to have us come downstairs and explain what they were doing.

Our house is >100 years old so we anticipated running into issues during the process, but in the end the only unforeseen issue was related to lead water pipes which were quickly identified and replaced by the team. The anticipated timeline for the project was 4-6 weeks and they finished in exactly 4 weeks.

A professional and hard-working team, A+ customer service, work completed on budget and ahead of schedule. I don't know why you'd look anywhere else if you're planning an underpinning project!