Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Heating & Air Conditioning
Reliance The Furnace Company Edmonton
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86%

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Reviews by rating (past 12 months)

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
8.7 10 (595 reviews)

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Jeff & Kris from St. Albert
Jeff & Kris from St. Albert
2 reviews Saint Albert, AB
10/10

HVAC System Installation

We were very impressed with the team that did the upgrade on our HVAC system. Chris was very accommodating of our request for an evening appointment to assess our current equipment and do the estimate and then a second evening appointment to come back and take measurements.

The actual installation ended up taking place over two days and our install team of Aaron and Nolan were not only extremely punctual but gave us an half hour heads up both days. The guys were extremely conscientious, friendly and thorough in explaining every detail of the process and what we could expect from our new equipment. While initially planned as a furnace and A/C installation we threw them a bit of a curve ball by deciding after the fact to upgrade to a tankless water heater and add a humidifier as well. Once again they were extremely accommodating and adapted the plans on the fly. Even when unforeseen challenges in running some of the lines cropped up, Aaron and Nolan managed to find a solution that gave us exactly what we wanted.

While we don't plan on installing another furnace any time soon, we'd definitely be calling Reliance, The Furnace Company if we did.

Approximate cost of services:
$10,000.00
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Company Response

Hi Jeff & Kris,
Thank you for a very thoughtful review on the work Chris, Aaron & Nolan had done. They are an exceptional team and it shows in their incredible diligence and attention to detail. They are highly sought after because of their professionalism and we thank you for recognizing their efforts. Thank you for your recommendation and welcome to the Reliance Family!

Ernie from Edmonton
Ernie from Edmonton
1 review Edmonton, AB
10/10

new furnace

Came home from vacation and the house was frozen, broken toilets and burst pipes. Tom did a fantastic job at 2 am and had heat going with a temporary install. Matt and Jordan arrived the next day and did a good job completing the install. Good job and definitely would recommend this company.

Approximate cost of services:
$5,500.00
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Company Response

Hi Ernie,
Welcome to the Reliance Family! We are proud of the work that Tom, Matt & Jordan have done. The are very focused and diligent. Thank you for the recommendation.

Bruce
Bruce
2 reviews Edmonton, AB
9/10

Furnace, Humidifier Install

Woke up to 13 degrees on Sunday. Justin was on site approx. 2 hours after I called and we had heat. Later that am Dave came over and I signed up for a new furnace. Installation took place on Friday by Ross & Drew... ALL staff were very professional and I would NOT hesitate to recommend Reliance to my friends. FIVE STARS FROM Terry & I.

Approximate cost of services:
$7,000.00
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Company Response

Hi Bruce,
Thank you for recognizing the professionalism of all our team members involved from Justin and Dave to Ross & Drew. Thank you for recommending us as well and welcome to the Reliance Family!

Carrie from Edmonton
Carrie from Edmonton
2 reviews Edmonton, AB
10/10

Furnace repair

We were told by a different company that we needed a new furnace but reliance came and safely, timely and politely saved us a ton of money by fixing our current furnace. So happy with both sales (Jamie) and the service tech (Tom).

Approximate cost of services:
$400.00
Any advice to offer fellow homeowners facing a similar project?
Call reliance first!
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Company Response

Hi Carrie,
We are glad that your furnace was fixed which saved you money from having to buy a new furnace. It's great to have honest team members like Jamie and Tom who look out for the client's best interest. Thank you for the review.

Chris  from Sherwood Park
Chris from Sherwood Park
1 review Sherwood Park, AB
10/10

Furnace, AC, humidifier install

Ross and Drew installed our new furnaces, AC and humidifier. They were great, showed up on time, polite, and professional. Their work was efficient and clean and we're very happy with the end result. I would highly recommend Reliance to anyone.

Approximate cost of services:
$12,000.00
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Company Response

Hi Chris,
Welcome to the Reliance Family and for making us your Destination of Choice for your home comfort services! We are proud of Ross & Drew who have consistently provided caliber services to clients such as yourself. Thank you for also recommending us to anyone.

Lee Fithen & Sheila from Edmonton
Lee Fithen & Sheila from Edmonton
1 review Onoway, AB
10/10

Product & Service

We heard about Reliance The Furnace Company through a radio ad. Our home comfort advisor was Jamie W as he was very professional and knowledgeable on his sales advice. We had a furnace, humidifier and air conditioner installed by the excellent and knowledgable team of Aaron & Nolan. They were very efficient, super friendly, well organized to have the job done in a very fast pace time. Once the job was done they took the time in explaining the completed work they wonderfully accomplished. These 2 guys went over and beyond our expectations as a HUGE thank you to them. Most definitely I would recommend Reliance to our family, friends and neighbours. Thank you Reliance !!!!

Approximate cost of services:
$7,500.00
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Company Response

Hi Lee & Sheila,
Thank you for the kind words for Jamie W, Aaron & Nolan. They are an exceptional team and we are happy to see the Aaron & Nolan, went over and beyond what you had expected. Thank you for your recommendations to your family, friends, and neighbours. Welcome to the Reliance Family!

Chris R.
Chris R.
4 reviews Edmonton, AB
10/10

Air Conditioning install

We ordered our A/C from Reliance a few weeks back from their display at Costco. The salesman was knowledgeable, the measurer was on time and friendly a few days later, and Bryce the installer was courteous and efficient, as was Eric doing the electrical. It was a smooth and pleasant transaction, start to finish. Bryce even alerted me to an unknown furnace issue, which I had fixed before it failed on a cold day. I give Reliance and their staff top marks and recommend them to all.

Approximate cost of services:
$4,000.00
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Company Response

Hi Chris,
Welcome to the Reliance Family! It is good that the experience was a pleasant one for you. Thank you for giving all our team members, like Bryce & Eric, top marks and for recommending us to all.

George and Lorinda from Edmonton
George and Lorinda from Edmonton
3 reviews Edmonton, AB
10/10

Furnace installation

Ross and Drew did a fantastic job. They were very kind, courteous and worked hard to get the job done. Very happy with the The Furnace Company for they did have excellent service when we replaced a furnace in both of our homes. We will highly recommend them to anyone whom needs their furnace replaced.

Approximate cost of services:
$5,500.00
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Company Response

Hi George,
We are happy that you are satisfied with the work that Ross & Drew had done. Thank you as well for the recommendations and welcome to the Reliance Family!

Lorraine from Edmonton
Lorraine from Edmonton
1 review Edmonton, AB
10/10

Furnace,Hot Water Tank & A/C

Very happy with the service starting with Dave and his knowledge and great sales advice. We had a furnace, hot water tank and air conditioner installed by the excellent and knowledgeable team of Aaron and Nolan. They were very efficient, friendly and well organized to have a big job completed in one day. Very thorough in explaining the completed work. I would definitely recommend Reliance to our friends. Thank You.

Approximate cost of services:
$8,000.00
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Company Response

Hi Lorraine,
Welcome to the Reliance Family! We are very glad that your experience with Dave, Aaron & Nolan had been top notch. Our team members always strive to not only do their best but to be the best. Thank you for the recommendations.

Piotr from Edmonton
Piotr from Edmonton
1 review Edmonton, AB
10/10

New Furnace

Extremely happy with the service provided. Starting with Chris and his knowledge and great sales advice, to the great work completed by Brent D and his Co Worker. Very happy will definitely recommend to anyone and everyone. Thank you

Approximate cost of services:
$8,000.00
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Company Response

Hi Piotr,
Your satisfaction with the work Chris, Brent D & Brendan had done for you is always our goal to make sure you have the best home comfort experience. Thank your for the review and welcome to the Reliance Family!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

At Reliance The Furnace Company, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide ...
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