Edmonton Emergency Plumbing And Drain Cleaning

Drain Services
Edmonton AB T6E 2A7
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Drain Services
Edmonton Emergency Plumbing And Drain Cleaning
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85%

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Reviews by rating (past 12 months)
Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Edmonton Emergency Plumbing And Drain Cleaning

Average customer rating:
9.4 10 (38 reviews)

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Della from Edmonton
Della from Edmonton
2 reviews Edmonton, AB
10/10

Edmonton Emergency Plumbing

I manage 5 older properties in Old Strathcona--every time there was a plumbing issue I would get a sinking feeling in my stomach. Not anymore. I finally have found someone I can call who I am confident can address the problem and who will charge a fair price.

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Company Response

We get a lot of phone calls, and have serviced thousands of locations in the Edmonton area.

Unfortunately, we still hear too many stories of how 'the last plumber' made a huge mess or charged them an outrageous amount of money to fix something. In fact, these stories were exactly what encouraged us to start our own business ~ the plumbing company we worked for seemed more interested in how much they could charge rather than doing what was right for the customer. I would not want to be treated like that myself, so I started Edmonton Emergency Plumbing in 2003.

Even if you choose not to use us, we hope you will give us a chance to earn your business by giving us a call. Questions are still FREE and in most instances we can give you an estimated price range immediately over the phone.

joe pham from Edmonton
joe pham from Edmonton
1 review ,
10/10

Drain Clogged

Tree roots made it's way into the sewer drainage pipe, house sewage started to backup into the basement. Rick did an awesome job and was on time, his price was reasonable, and was great to chat. He explained exactly what was being done and how to prevent this from happening again.

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Company Response

Older parents are the most vulnerable when it comes to finding someone to help them with a problem in their home. Our own parents have had issues with finding reasonably-priced plumbing services outside of Edmonton, so it was a pleasure to be able to spend the time with this customer to educate them about what was going on with their plumbing and what to expect going forward. Empowering customers to make good decisions means a lot to us, so I was particularly pleased they were satisfied with our service.

Jordan from Edmonton
Jordan from Edmonton
1 review Edmonton, AB
10/10

Basement backup - clogged drain

Basement was backed up, Rick was very professional, clean, and reasonably priced. Got lucky finding Rick via search engine. Thanks for sorting out our issues, Rick. Good chatting with you too!

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Company Response

My favorite type of customer ~ intelligent and interested in what was going on and what we were doing. I read once that you were not a true professional until you did something for free, or made a recommendation that was actually going to cost your business money. In this case it would have been easy to convince this customer they needed a video inspection at an added cost, but because the issue appeared close to the property line and therefore likely to be covered free of charge if the City of Edmonton inspected it, I advised that this was a more reasonable future option in my opinion. Thanks for choosing Edmonton Emergency Plumbing and Drain Cleaning.

Abbey from Edmonton
Abbey from Edmonton
1 review Edmonton, AB
6/10

Water tank exit pipe replacement

"He" was punctual and friendly. However, I found him too pricey. We just moved into our new home and found out early this Sunday morning that there was a leak from the pipe that carries hot water from the tank. No flooding whatsoever as we immediately shot off the water supply. I could have fixed this problem myself, but I had no tool to work with. We shopped around for help and he came to our rescue. I really didn't expect to be charged that much, but it's what it is.

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Company Response

If the customer would like to contact us personally to discuss the charges they are welcome to at any time.

This was a weekend emergency call-out with a 100+km roundtrip. We do our best to provide accurate upfront pricing; in this case we had to purchase some specific parts for this repair which we provided at cost to the customer, and actually spent an additional 30min on this job which we did not charge for.

We are confident this customer would have been charged the same or more by any of our competitors.

Christy from Edmonton
Christy from Edmonton
1 review Edmonton, AB
10/10

Drain cleaning

Rick was incredible. We had a clog in the main line that caused sewer to back into the basement. He came over quickly, explained what he was doing, snaked the main drain line, made sure we did multiple tests with gradually increased amounts of water and he even provided a new cap for the basement toilet rough in. Very fair price and great service. Thank you Rick!! :)

1 of 1 people found this review helpful.
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Company Response

That's why we call ourselves The Good Guys for your Bad Drain Problems

David Chan from Edmonton
David Chan from Edmonton
4 reviews Edmonton, AB
10/10

Unblock sanitary line

Sewer backed up, called Rick, he was busy but returned call right away. Booked appointment for the next morning. Ran a little bit late, but got there.
Snaked the line a couple of time, it started draining, but not very smooth, something else was going on. For a small extra charge, he sent a camera down the line, Voila, there was a face cloth lodged inside the pipe, Someone accidentally flush it down the toilet. Not easy to retrieve or push out. He spent time and worked at it, and finally retrieved the face cloth. the line flows freely now.
I had some other plumber snake the line before a while back, managed to clear it enough to drain, but never flow smoothly, and then would back up again. This time with Rick, I know the line is clear for sure, and also found out the condition of the line. The possibility of tree roots or collapsed line always cause me concern.
Total time spent to find and get the face cloth out 3 hours. It cost me, but I'm happy to pay for a job well done. He was polite and patient, explained the steps and situation, reasonable rate. I won't hesitate to call him again if I run into other plumbing issues in the future.

1 of 1 people found this review helpful.
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Company Response

Not usually difficult to remove, but this one did its best to elude us. I was surprised that someone else had told this customer they had a tree root problem when there were no tree roots recovered on the cable, and of course the video inspection and confirmation showed the line did not have tree roots anywhere. I am glad we were able to resolve this problem and give this customer some confirmed information about what was going on rather than guessing like some other service people seem to do.

Jeff from Edmonton
Jeff from Edmonton
1 review Edmonton, AB
9/10

rooting of sewer main

Our flow drain started backing up. I called Rick at Edmonton Emergency Plumbing. He got there quickly and exactly when he said that he would. He quickly and competently fixed the problem, charging a very reasonable price to do so. I would call him again in a heartbeat.

1 of 1 people found this review helpful.
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Company Response

Thanks for letting people know you had a positive experience :)

Katherine Belcourt  in Edmonton
Katherine Belcourt in Edmonton
5 reviews Edmonton, AB

First Review

9/10

my toilet was plugged and they came right away

my daughter flushed something down the toilet and it over flowed, i called them on a saturday at like 7pm and they were really fast and they got the job done. I would call them again. aplus it was cheap

1 of 1 people found this review helpful.
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Company Response

I don't recall being 'cheap' LOL but we do try and keep our prices manageable ~ we're not millionaires, so we still know what it is like to be on the paying end for services. Especially when there always seems to be so much month left at the end of the money.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Edmonton Emergency Plumbing And Drain Cleaning

Great results. Guaranteed work. Realistic pricing. We know how difficult it is to find someone good when you need help. We've actually gotten emergency calls from the Dean of Trades at NAIT and the Premier of Alberta (they were both fabulous customers, by the way) Plumbing, heating and drain cleaning ...
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