Edmonton Emergency Plumbing And Drain Cleaning

Drain Services
Edmonton AB T6E 2A7
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Drain Services
Edmonton Emergency Plumbing And Drain Cleaning
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85%

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Reviews by rating (past 12 months)
Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Edmonton Emergency Plumbing And Drain Cleaning

Average customer rating:
9.4 10 (38 reviews)

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sarahg in Edmonton
sarahg in Edmonton
2 reviews Edmonton, AB
10/10

Late night panic - blocked drain

*This review is overdue, experience was in mid 2015.*
Went downstairs to find bubbles and water all over the floor. Chose this business after reading homestars review (and to be honest, because we were panicking).
Rick arrived at our house at around 8:30 and was there for several hours. He was pleasant, professional and cleaned up the area he was working in. The cost was more than fair for a Sunday night call out, and it was clear to me that he was not attempting to charge us more than was fair. He was happy to educate us in the process and managed to snake out the drains which was partially blocked to the main.
Highly recommended, and if I'm ever in the unfortunate position of needing to do business with him again I would not hesitate to call.

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Company Response

Thanks for taking the time to leave us a review after all this time ?

We often tell people that a plumber is like a dentist. You want a really good one, you just don't want to see them too often.

Betty in Edmonton
Betty in Edmonton
1 review Edmonton, AB
10/10

Sewer backup

Kitchen started backing up and also drain in laundry. Found Emergency Plumbing on the Internet and based on the excellent reviews. Rick squeezed me in on the same day.Was on time professional an very friendly. Main sewer line was plugged with tree roots. He fixed quickly and fee was reasonable. Would definitely use again and recommend .

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Company Response

That's why we call ourselves The Good Guys for your Bad Drain Problems.

Tom in Edmonton
Tom in Edmonton
1 review Edmonton, AB
10/10

Blocked mainline

I am overwhelmingly thankful that Richard answered the phone at 8:30 pm on a Saturday night. My Wife was bathing our child on the upper floor and upon draining, the main floor toilet puked up a plethora of interesting content all over the place. After containing the mess and 3 failed attempts to get a hold of the top google searches I found Edmonton Emergency plumbing on homesteads.com.

Richard arrived at 10pm and promptly got to work. After using an auger in the main line we ran some water and everything seemed OK so
he left at midnight.

Unfortunately that wasn't the end and the basement backed up again the next night. He was there the morning after and managed to clear out a large chunk of abs pipe (who knows how that got in there) a soother that my daughter had tossed in the toilet as I was
flushing 4 months ago.

His démener was that of a family friend (that happens to be an excellent plumber versus some faceless company man. My wife stated that she would have felt completely fine with him in our house even if I wasn't able to be at home. Highly recommend this company.

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Company Response

There are very few instances where we have to return to a job site, but this was one of them.

Unlike many plumbing companies that "bundle" services together, and then promote the extras as magically "free", we generally don't do video inspections unless there appears to be a valid reason.

In this case we were confident we had cleared the obstruction, and as it was midnight when we finished and this family had young children we advised them to let us know if they had any further problems, and that we would cover it under our regular service warranty.

As the homeowner did experience a recurrence we cleared the line again at no charge. In this instance we did advise a camera inspection which allowed us to identify, locate and remove items that were causing an issue. We also found a backwater valve access that had been covered over by the previous homeowners.

Andrea from Edmonton
Andrea from Edmonton
1 review Edmonton, AB
10/10

Emergency plumbing repair

Went down to the basement at 5pm to find water spraying over my electrical panel. Rick was able to get Tim over to us right away who found a small pinhole in a hot water pipe. Extremely knowledgeable and professional he had the problem fixed in time for dinner. Thank you so much!

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Company Response

Everyone should have a guy like Tim who cares about our customers and makes us look great.

Thanks for taking the time to let others know you had a good experience.

peter from Edmonton
peter from Edmonton
1 review Edmonton, AB
10/10

kitch sink block up

Kitchen sink has block up for 2 days. I used two plungers to pump it and some chemicals to clean it. It still isn't functioning. I call Rick. He is pretty professional. He showed up on time and fixed the sink in time. I have my sink works again. I do recommend him to my friends. Thx a lot.

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Company Response

After the first couple thousand kitchen sinks with plugged drains we serviced
we started to get pretty good at it.

Thanks for calling us

Pam from Edmonton
Pam from Edmonton
1 review Edmonton, AB
10/10

Edmonton Emergency Plumbing

Our kitchen sink began backing up last week, until Sunday morning, it was completely clogged. Our clearing efforts made it worse. Rick was willing to help us on a Sunday. He ended up spending several hours, because the problem was deep under our house. He was successful! We are so grateful to him. He was prompt, friendly, professional and when our 10 guests arrived for dinner, we had a functioning kitchen! We highly recommend him. Given the number of hours he spent, cleaning out our pipes, his price was fair and reasonable.

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Company Response

We had to use multiple pieces of equipment including our micro-drain camera to diagnose and clear this particular drain line.

This customer demonstrated great patience with all the work we had to do, and made me a really great coffee and brought me a delicious plate of crackers and cheese.

I don't spring out of bed every morning looking forward to another day cleaning drains. It's what we do to make a living, because we have to pay bills just like you do.

We could all find different jobs that would "pay the bills". But we do make a real effort to make things right for people, and being successful at that is a big part of what keeps us in the truck another day.

:)

JKim from Edmonton
JKim from Edmonton
1 review Edmonton, AB
10/10

Clogged Drain - Residential

I highly recommend Rick (owner and operator) of Edmonton Emergency Plumbing and Drain Cleaning. After having dealt with a variety of the other major companies around Edmonton who deal with clogged drains and sewage lines in previous homes, I am happy to have found and Rick who does excellent work and charges very reasonable prices.

My time spent with him, he showed me respect and answered all my questions clearly. His work was above par, efficient, quick and clean. He explained all the way through the repair and his demeanor utterly professional.

The work involved a clogged drain, which caused my kitchen lines to clog up about 10-15 feet. At first, I considered doing the line myself with a rented auger machine, but Rick's pricing (compared to other companies) was very reasonable, and so I went ahead with the estimated quote. Incidentally, I used homestars.com to read about Rick's work and was glad this site is in existence to help out home owners when repair work is needed.

The quote came in as first mentioned and was the price I paid. Plus Rick spent the time to answer all my questions re my plumbing issues and also for free helped to fix up a slightly leaking pipe.

I hardly write reviews, but since my experience with Edmonton Emergency Plumbing and Drain Cleaning was excellent, I felt compelled to let you all know about my high recommendations and praise for Rick and his company. If you have a clog or need plumbing work assessed and completed in your home, I highly recommend this company vis a vis the other companies that are charging outlandish prices..... Thank you Rick!

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Company Response

Some tradespeople are uncomfortable with a customer that has a lot of questions, or who wants to watch while they work. We've found it gives us a chance to explain what is going on ~ sometimes it's not easy to give a 'straight answer' because we encounter unexpected issues along the way, but most of the time we are able to accurately convey what is going on at any given moment and what kind of results we expect.

85% of the time, our service calls are straightforward. 10% of the time they present unforeseen challenges that take longer to resolve than we expected. 5% of the time we wish it was time to go home already lol.

We try our best to provide an over-the-phone estimate with a price range that reflects the amount of work it normally takes to complete the service a customer requires.

Adam from Edmonton
Adam from Edmonton
1 review Edmonton, AB
10/10

Drain clog

Rick was informative and helpful as well as professional. He didn't try and up-sell me and was clear and honest about everything he did. I've had a few bad experiences with tradespeople and this one with Rick was the total opposite. Would recommend him without hesitation. Also his price was good and he gave me a guarantee.

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Company Response

When you hear stories about customers being told they should be installing $1,400 toilets which were 'on sale' for only $1,200 each it really gives you an understanding of what kind of tactics are being used on people who trust that you are the most knowledgeable person in the room.

Leslie from Edmonton
Leslie from Edmonton
5 reviews Edmonton, AB
10/10

clogged drain

After spending half the day plunging, using one-second plumber and snaking, I gave up and called Rick. I found him pleasant, tidy, competent, timely and reasonable... what more could you ask for?

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Company Response

Thanks for taking the time to let other people know you had a good experience.

I know we've had difficulty finding trades to do work for us in our own home, and it's been good to see prospective customers are using review sites and looking at our edmontonemergencyplumbing.ca website in their decision-making.

Chris from Edmonton
Chris from Edmonton
6 reviews Edmonton, AB
10/10

Plugged Septic Line

Rick was very professional and knowledgable. I had a septic line back up issue and Rick took the time to talk over the issue on a Saturday morning to determine what water services I could and could not run. He showed up Monday promptly and quickly fixed the issue at a rate I had no problem paying.

Thanks so much, Rick. You are our first call the next time an issue arises.

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Company Response

Asking the right questions is the first step to getting the right answers. One of the things we've always tried to do better than our competition is take the time to understand what is going on as best we can ~ we find this reduces their stress, which gives us satisfaction.

We hope this customer doesn't have any more trouble with their plumbing for a very long time, and can enjoy their new home.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Edmonton Emergency Plumbing And Drain Cleaning

Great results. Guaranteed work. Realistic pricing. We know how difficult it is to find someone good when you need help. We've actually gotten emergency calls from the Dean of Trades at NAIT and the Premier of Alberta (they were both fabulous customers, by the way) Plumbing, heating and drain cleaning ...
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