Waterworks Plumbing & Drains

Plumbing
1212 The Queensway Ave Toronto ON M8Z 1R8
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Waterworks Plumbing & Drains
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95%

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Reviews by rating (past 12 months)
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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Waterworks Plumbing & Drains

Average customer rating:
9.7 10 (2086 reviews)

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Michael in Toronto
Michael in Toronto
1 review Toronto, ON
10/10

Sump Pump Install & Maintenance + Water Heater Repair

Michael is a consummate professional. He performs quality work and provides informed recommendations. I have found a plumber that is reliable and that I can trust. I would recommend Michael & the Waterworks team to anyone.

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Company Response

Hi!
Thanks so much for the awesome review!
Please keep in touch should you require our services in the future.
Thanks!
Michael and the WaterWorks Plumbing and Drains team

Downtown Toronto Row House
Downtown Toronto Row House
1 review Toronto, ON
10/10

Used Waterworks before and will use again!

Waterworks has helped us out on several small plumbing jobs. They are professional, pleasant and easy to work with. They show up on time, are efficient and clean up as they go. Highly recommended!

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Company Response

Hi!
Thanks so much for the awesome review!
Please keep in touch should you require our services in the future.
Thanks!
Michael and the WaterWorks Plumbing and Drains team

markrobsontoronto in Toronto
markrobsontoronto in Toronto
5 reviews Toronto, ON
9/10

It leaked, they came, they fixed

Polite, easy to work with and they fixed the outside shut off that started leaking when it was opened.

Maybe the price felt a bit high, but I didn’t really have a lot of time to shop around. Plus they delivered on their promises.

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Company Response

Hi!
Thanks so much for the awesome review!
Please keep in touch should you require our services in the future.
Thanks!
Michael and the WaterWorks Plumbing and Drains team

jonathanB
jonathanB
2 reviews Toronto, ON
4/10

High Pressure Sales Tactics

Called Waterworks to have a leaking showerhead replaced. Person arrived on time, with appropriate masking and shoe covers. Job required the replacement of cartridge in shower taps, which were old and potentially obsolete. Plumber pushed for more expensive option of complete replacement, ($2000 vs. $1200), discouraging any exploration of other options. When asked to report back on whether it was possible to get replacement parts, was informed that a deposit was required for this to occur - essentially committing me to the more expensive option should the less expensive one be impossible.

To their credit - service was on-time and easy to book. Customer service over the phone was also good.

1 of 1 people found this review helpful.
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Company Response

Daniel Northway-Frank ,
Your Headline comment and review is a blatant lie.
I would like to correct the details of your story .
I was told by my tech that the overall condition of the bathroom etc was quite dilapidated . The faucet is obsolete and unidentifiable. and we may not have parts .Many times customers give us a deposit and we try to locate parts through our vast network of vendors and experts. if we can't find the part. Voila! we give back a Full Refund (The proof is here on HomeStars).We do not need to Pressure anyone. On the contrary we discourage many of our customers from doing unnecessary work. Our success is not about money ,but to serve people
at the highest level possible.
If you still would like us to help you,please email a picture of the faucet and we can take another look at your faucet.
It would be my pleasure to find a solution for you
Info@WaterWorksCanada.com

Yours truly
Michael Yuffa
416-489-0000

Porsha
Porsha
10 reviews Toronto, ON
10/10

Toilet Repair

Recently our main floor toilet started acting up and making loud knocking noises whenever it was flushed. We called Waterworks and Michael was able to repair the issue right away, leaving us very happy customers.

We've used Waterworks for every plumbing issue that has come up over the past 10 years (leaky faucets, changing out fixtures, drainage issues and to install a Water Cop system) and we've always received kind and professional service. Michael is truly one of the best and always goes above and beyond.

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Company Response

Hi!
Thanks so much for the awesome review!
Please keep in touch should you require our services in the future.
Thanks!
Michael and the WaterWorks Plumbing and Drains team

Happy
Happy
5 reviews Mississauga, ON
2/10

Water Leak from Kitchen Refrigerator

Alija came to my house promptly after I spoke to the company about a water leak from my basement ceiling. He was very courteous.

The reason for my dismay is the FIXED cost of $700 to investigate the problem. I felt it was exorbitantly high given that he hadn't even looked into it. However, with a leaking ceiling, I felt little choice but to go ahead.

In less than 30 minutes, he found the source of the problem - a leaky water line from the main floor refrigerator. He said he could replace the line for a FIXED cost of $1,000+. This is on top of the $700, and the $40 service call fee. I did NOT proceed with the repair because I felt it was simply not good value for the money.

I usually don't write reviews but this incident really burns me up! I just want others to be forewarned about what happened to me. Thanks for reading.

1 of 1 people found this review helpful.
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Company Response

Dear Brian Sakamoto

After reviewing the invoice, we realized that we made an error as to which task code from our company price book pertained to your specific job. (plaster versus drywall demo) .We have refunded you the excess charge, and once again, we sincerely apologize for this frustrating inconvenience.

Feel free to give us a call if you need any further assistance, of have any questions.

Sincerely

Michael Yuffa and the WaterWorks Plumbing and Drains team
https://www.WaterWorksCanada.com
416-489-0000

Arthur in Newmarket
Arthur in Newmarket
1 review Newmarket, ON
10/10

Removal of garbage disposal

Alija was very professional and patient with answering all of my questions and even offered his expert advice regarding his findings (who've had installed my garbage disposal did so incorrectly, but he fixed the plumbing to ensure no leaks going forward). Would definitely recommend as he is very experienced and can get the job done!

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Company Response

Hi!
Thanks so much for the awesome review!
Please keep in touch should you require our services in the future.
Thanks!
Michael and the WaterWorks Plumbing and Drains team

Mark Irvine from Toronto
Mark Irvine from Toronto
9 reviews Toronto, ON
10/10

toilet not flushing properly

My toilet hasn't been flushing properly for months. Sometimes the bowl empties fully, and sometimes it does not. I tried replacing the flush and fill valves on my own, but that didn't work, so I called Waterworks to come take a look.

It was very easy to book this appointment. The woman I spoke to was very clear and polite. My appointment was not an emergency, and so I could wait for the next day. They emailed and texted me about when they would show up.

The Waterworks guys were also very clear and polite. They made sure to put covers over their boots, and they explained my options and prices carefully. They saw right away that there was a clog somewhere. First they tried snaking the toilet, but that didn't work. They removed the toilet and found that it was quite gunky so they cleaned it thoroughly and that seemed to do the trick. I had a bunch of questions about what they were doing as they worked, which they answered courteously.

The next day, I received a call from Waterworks to make sure that the toilet was still working fine, which it is.

All in all, I would use Waterworks again, and I would recommend them.

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Company Response

Thanks so much for the great review!
Michael Yuffa and the WaterWorks Plumbing and Drains team

Firecombat in Guelph
Firecombat in Guelph
0 reviews Vaughan, ON
10/10

fast and friendly

They showed up the next day. And gave me great suggestions of simply fixes first before spending the big bucks. Hopefully it works but if not I will be calling them back for sure!

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Company Response

Hi!
Thank you for this awesome review! We are a phone call away should you need us in the future. Looking forward to continue to working with you.
Thank you,
Michael Yuffa and the WaterWorks Plumbing and Drains Team

Kirk R. in Toronto
Kirk R. in Toronto
2 reviews Toronto, ON
10/10

Bathroom Faucet Replacement

I broke the handle off of my bathroom (poorly designed) faucet. I have a double sink so I needed to replace both - so they would match. I bought MOEN faucets from HomeDepot and had Waterworks install them. Alija the pumber was fast, on time and efficient. I was a bit shocked at the price at first - so if you want cheap and uninsured don't use Waterworks. If you want insured quality work done on time and to exceed your expectations call Waterworks.

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Company Response

Hi Kirk!
Thank you for this awesome review! It was a pleasure working with you and glad we were able to take care of your repairs. We are a phone call away should you need us in the future. Looking forward to continue to working with you.
Thank you,
Michael Yuffa and the WaterWorks Plumbing and Drains Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Waterworks Plumbing & Drains

WaterWorks Plumbing & Drains.
A plumbing company is only as good as its reputation, which is why we stake everything on ours. We’re not typical, and we don’t just throw words around to impress you. When we say expertise, affordability and satisfaction, we mean it. Ever heard of a 101% satisfaction guarantee? That’s what we offer. So what’s the extra one percent? It’s everything that makes us unique. We aren’t just plumbers. We are home comfort specialists, dedicated to solving the problems that cause you constant headaches. We have over 19 years of committed service to the Greater Toronto area and know what it takes to get the job done right in the most cost-effective way possible. We live in your neighbourhood and understand your needs. Being family-owned and operated keeps us grounded and accountable. To earn your trust, we fix the problem the first time – always leaving your home better, cleaner and safer than it was before. We take a high-quality, no pressure approach to all of our jobs, including:
• Solving High Water Bills
• Low water pressure
• Household Leaks
• Waterline repair
• Basement Waterproofing &Water Management
• Appliance Installation, Plumbing Fixtures Repair & Installation
• Sewage and Sump Pumps
• Drain Cleaning & Repairs If Needed
• Back-Up Electric Generators
• Water Quality & Filtration
• Water Conservation
• Plumbing-Drain Rooter Problems
• Blocked or clogged drains
• dripping faucets
• leaky faucets & pipes
• hot water tank problems, Tankless Water heaters NORITZ, NAVIEN, TAKAGI RINNAI etc
• Home Pre-Purchase Inspections
• new faucets, sinks, toilets, tubs
• blocked toilets
• drain odours
• frozen pipes, pipe thawing
• water purifiers/filtration
• toilet problems
• remodeling & renovations
• under cabinet leaks
• toilets that keep running
• sewer problems
• laundry room sinks & drains
• drain & sewage rootering
• radiator repairs
• flood damage
• flood prevention

Check Us Out Here:

https://www.facebook.com/waterworkscanada/

https://www.bbb.org/ca/on/toronto/profile/sewer-cleaning/the-waterworks-plumbing-inc-0107-1130972

https://www.baeumlerapproved.ca/contractor/waterworks-canada

https://threebestrated.ca/plumbers-in-toronto-on

The WaterWorks Plumbing and Drains Inc.

CATEGORIES
Plumbing, Drain Services, and Waterproofing
PRODUCTS
Best Quality Products Personally Selected
SERVICES
We Provide Best Solutions For: - Plumbing Drain Rooter Problems - Drain Repairs - Waterproofing - Blocked or clogged drains - Dripping faucets - Leaky faucets & pipes - Hot water tank problems - Tankless Water heaters - Installations for new faucets, sinks, toilets, tubs, water heaters, showers etc. - blocked toilets - Frozen pipes, pipe thawing - water purifiers/filtration - Remodelling & renovations - Toilets that keep running problems - Sewage Problems - Laundry room sinks & drains - Drain & sewage rootering - Radiator repairs - Flood prevention ... The List Is Almost Endless!
BRANDS
We repair and install all major brands of faucets, toilets, fixtures and water filtration systems.
SPECIALITIES
Our Specialties Include: - Clearing blocked drains - Hot water tank repairs and installations - Toilet repairs - Waterproofing - Clearing sewer backups - Water Filtration Systems
WEBSITE
https://waterworkscanada.com/?utm_source=homestars
YEAR ESTABLISHED
1996
PAYMENT METHOD
Visa MasterCard American Express Cash "Email Money Transfer" PayPal ,Financing OAC
LICENSES
Metro Master Plumbing License P15791(Since1985)
MEMBERSHIPS
Bryan Baeumler Approved. BBB A+ Accredited
LIABILITY INSURANCE
Yes
DIPLOMAS
WSIB, Insured, Certified Masters Plumbers License #P-15791 (Since 1985)
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Tiny And Large
BONDED
Yes
PROJECT RATE
$39.00 Up-Front Catalogued Pricing. No Bait/No Switch
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 Days To LifeTime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.