My toilet hasn't been flushing properly for months. Sometimes the bowl empties fully, and sometimes it does not. I tried replacing the flush and fill valves on my own, but that didn't work, so I called Waterworks to come take a look.

It was very easy to book this appointment. The woman I spoke to was very clear and polite. My appointment was not an emergency, and so I could wait for the next day. They emailed and texted me about when they would show up.

The Waterworks guys were also very clear and polite. They made sure to put covers over their boots, and they explained my options and prices carefully. They saw right away that there was a clog somewhere. First they tried snaking the toilet, but that didn't work. They removed the toilet and found that it was quite gunky so they cleaned it thoroughly and that seemed to do the trick. I had a bunch of questions about what they were doing as they worked, which they answered courteously.

The next day, I received a call from Waterworks to make sure that the toilet was still working fine, which it is.

All in all, I would use Waterworks again, and I would recommend them.

They showed up the next day. And gave me great suggestions of simply fixes first before spending the big bucks. Hopefully it works but if not I will be calling them back for sure!

I broke the handle off of my bathroom (poorly designed) faucet. I have a double sink so I needed to replace both - so they would match. I bought MOEN faucets from HomeDepot and had Waterworks install them. Alija the pumber was fast, on time and efficient. I was a bit shocked at the price at first - so if you want cheap and uninsured don't use Waterworks. If you want insured quality work done on time and to exceed your expectations call Waterworks.

Michael came the next day and completed the replacement of the garburator. Kitchen was left spotless along the way, he gave very helpful courtesy advice on some additional plumbing questions I had and recommended options.

Elijah was very professional. He had all the Covid safety gear [mask, gloves and booties]. He quickly assessed what was required and provided the quote. After I got the parts, he came back and quickly did the replacement work.

Michael was very knowledgeable. He was patient with my questions and made a number of excellent suggestions of his own. The work was not inexpensive but Michael was very thorough. Clearly, he takes pride in his work, so I know it was done right and that it will last. I am having him back to do some additional work soon as well as some bathroom reno work in the future.

We had two toilets in our house that needed repair. One was constantly running and the other was extremely noisy and not flushing properly. I called Waterworks and was able to get them to come right away. Michael was extremely polite and professional and got the job done quickly and efficiently. He also followed covid-19 protocols and made safety a priority. Our toilets are running great now. We will definitely be future customers of Waterworks!

We are very happy with WaterWorks Plumbing & Drains. Michael has fixed a few things around our old house & everything is working great!! He is very skilled, thorough & super friendly.

I was so impressed with how professional the company is. Michael came so quickly to my home. I called to book an appointment and he happened to be nearby and in between appointments, so his son squeezed me in and in less than 30 minutes he was at my door. He comes in and puts on shoe covers to keep your floors clean and he wore gloves and a mask. In minutes he fixed a leak under my kitchen sink, he removed an old faucet head that had been jammed for weeks in minutes and went out to his truck to find a new one for me which has been a huge improvement and I only had to pay for the part. No more water spraying all over my counters/walls and floors. He was so honest in assessing what needed to be done, there have been no leaks since and he saved me a lot of money by helping me find a do it yourself solution to unclogging my kitchen sink which didn't require using the "snake" or a very extensive procedure. The flat rate fee to come out and assess the problem was so fair and reasonable( $35) compared to what other plumbers may charge to walk in the door. I couldn't have been happier with the service I received and if you want someone honest and extremely professional/capable, you are in the right place!

2 appointments so far (amid COVID) Both times, great service from booking appointment to service call to follow up. Estimate/pricing very transparent - no surprises. Waterworks went the extra mile to provide the least cost solution - was impressed by tenacity to resolve issue.
⭐️Shout out to Heather, Alijah & Mike⭐️

Waterworks on speed dial!

Lisa P Mississauga