Waterworks Plumbing & Drains

Epic hammering in pipes fixed. The entire house was shaking.

Two faucets bought/installed/repaired.
Love my quiet house again.

Ethan was very professional and efficient. He explained my options well and was very polite. It was a pleasure to meet him. I messaged through Home Stars this morning and he was here by 1pm. Thank you.

The basement was flooded with sewage due to a major rainstorm. This company quickly answered the call for help; within a week we had the diagnosis of the root cause, and the repairs were completed. Repair involved substantial digging in the front yard and installation of a backwater valve which was done carefully avoiding damage to surrounding shrubs/garden. Communications were effective and timely including answering questions posed by insurance and government agencies.

I called WaterWorks yesterday and spoke to Rupinder, who was very helpful. She took a detailed description of my drain issue and let me know that someone would be able to come to address my issue later that day. Michael from WaterWorks came that afternoon to look at my drain and provided me with a detailed estimate of costs and procedures so that I could make an informed decision about whether or not to proceed. Michael was able to diagnose the issue and went the extra mile to ensure that the drain was open again. Both Michael and Rupinder were very professional and communicative. I will definitely call WaterWorks again if I have plumbing issues.

Water was coming down from the upstairs bathroom, into the living room and dining room. Waterworks responded to my request in Homestars, within 15 minutes, and sent a plumber within one and a half hours. The plumber, Ethan, diagnosed the problem quickly, and gave us an estimate for repairs. He was polite, and explained everything to us. I would recommend them.

Knowledgeable and personable. Did the work quickly and professionally.
Will gladly call them back if required.

The actual work to repair a broken cartridge on my shower faucet was excellent. The expert who completed the repair, Ethan, did very good work and finished the job efficiently and with professionalism. I would happily recommend Ethan and the work he did. However, the resulting repair on the tap and faucet meant that eight shower tiles were removed, so the next step was repairing those tiles. Waterworks gave me an estimate for more than $6,500 to repair eight tiles. I went with another company that did an exceptional job for less than $1000. And that's the problem with Waterworks. It's totally disrespectful to the customer to attempt to rip them off with an outrageous cost to repair eight tiles. The whole thing left a bad taste in my mouth. So, I can't recommend this company because I find their business ethics are questionable.
Waterworks has since responded to my review with additional information, so I've updated my rating and my review. I'd advise anyone hiring any contractor for any service to check carefully to see that the estimate matches the actual work required. It avoids misunderstandings like this!

Excellent service. Technician (Alija) arrived as scheduled. Emailed and called to indicate he was on his way. Work was completed quickly and very efficiently.

Pleasant service rep, but spent less than half an hour to tell us nothing he could do after tearing hole in cieling and charged excessive 577 dollars. Very disappointed and feel way over charged

Ethan came out quickly on a Sunday to fix a leak coming from behind a wall. He quickly figured out the problem, did the minimum amount of drywall removal and expertly fixed the issue.
His advise was also helpful on a couple of other issues... an inefficient and problematic toilet and my RO water filtration
He was polite, respectful and also did a great job cleaning up afterwards.
I highly recommend this company and Ethan for your plumbing needs.