I noticed this week that there was a puddle of water under my laundry sink, which I though was attributable to a leak in the pipes. Given I have wooden flooring, it was priority for me to find out what was causing the leak and get it fixed as soon as possible. I called WaterWorks plumbing as I had used their service in the past and was very satisfied with the work done and their professionalism. When I called, Natasha ensured to to arrange an appointment as soon as possible, even offering to try to schedule an appointment that afternoon if there was availability. I received an appointment soon after and Michael arrived within the time frame Natasha advised. Michael quickly diagnosed the source of the leak and advised that the faucet should be replaced. Given the faucet was to be replaced, I also asked about replacing the laundry sink at the same time, which was too large for the room and replace with a smaller one. Michael was able to complete the install in a matter of a few hours sourcing all materials quickly (matter of a few minutes), picking up the materials and completing the install, which included fixing the improper plumbing quickly.

You can tell that this company really cares about the work they do and their clients - wouldn't hesitate to recommend them!

I made an appointment for them to come out to install a kitchen faucet and fix a toilet. Once here they quoted a ridiculous $1000 to swap out our existing faucet with a new one!

Did only toilet repair for still outrageous $450; to works better than before but it’s now very loud. If you consider them make sure to get the price before visit. On the plus side they were very polite — on phone and in person — and came on time.

Had the kitchen faucet replaced. Plumber Alijah very knowledgeable and professional. Also had the water level in toilet checked.. managed to fix issue as water level was very low.
Work was done quick without any problems or issues. Definitely recommend Waterworks Pumbing and Drain. Would use their services again.

I had the pleasure of dealing with this company twice so far. Once to replace a part in my toilet and then to install a new faucet and shower in my bath. Both times the work was flawless and straightforward. The owner, Michael is friendly, extremely competent and does not cut corners. You pay for what you get: a quality job.
I shall be moving soon but I will keep Waterworks' number handy for any plumbing needs.

I had a plugged kitchen sink that needed fixing and Alijah was very professional and got to work right away. My pipes are an absolute mess because the 25ft snake didn't clear the problem so he had to get the heavy duty 50ft snake and around 35ft is where the snake got stuck, hard. Nothing he did would let it budge but he wouldn't give up, he pulled everything back out, changed the head, and then went back in again to try once more. He got stuck again but refused to accept defeat and kept grinding and grinding until slowly the blockage cleared. A 30min job turned into a 3hr nightmare but he managed to get it done. 10/10

Had 2 toilets replaced today. Waterworks brought the new toilets with them didn’t have to purchase them myself, this makes it very convenient.
Al and Mike did an excellent job. Thanks guys!
The job was completed very quickly and professionally. I highly recommend waterworks.
Will be using them again in the future for other plumbing needs.

We are delighted with the work done by Waterworks, with Michael and his team. They were professional, did an excellent job, and all of their suggestions and services were exactly what we wanted. We’ll be calling them when we’re ready for our kitchen reno!

As a single woman with a very low plumbing experience level, I was anxious about getting someone in - I was concerned about quality of the work, being charged fairly, being told work needed doing that didn't need doing etc. So knowing that Waterworks was Baumler approved and had good reviews here gave me more confidence. Then the staff on the phone were knowledgeable, clear and polite and asked for photos to best be prepared. And then Mike showed up well in time, was very pleasant, efficient, clear in explanations and even alerted me to additional problems with tiling he noticed without pressuring any sales. Well worth the money for the peace of mind. I'm planning on having them look at the tiling as soon as I've saved up a bit more $!

I have used this company for all my plumbing needs for the past 2 years.
Everyone in the company is very professional, competent and I have always received excellent service.
Please give them a try.

Michael was very punctual, efficient, and professional. They called with an estimate arrival time and they did a customer satisfaction call when the job was finished.