Northern Comfort Windows & Doors Ltd

Windows & Doors Installation & Service
556 Bryne Drive Unit #7 Barrie ON L4N 9P6
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Windows & Doors Installation & Service
Northern Comfort Windows & Doors Ltd
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81%

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Reviews by rating (past 12 months)

Reviews for Northern Comfort Windows & Doors Ltd

Average customer rating:
9.1 10 (904 reviews)

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Dave in Aurora in Barrie
Dave in Aurora in Barrie
1 review Barrie, ON
10/10

Great service by Northern Comfort

We had an issue with our sliding door handle (broken bolt). Service rep Daniel was able to greatly assist (including using his own ingenuity to re-thread the handle mechanism and re-construct the handle in an even more secure manner. Also, great compliments to Kristine (Barrie office) who handled our calls with courtesy and follow-up. The service provided by Northern Comfort definitely goes beyond the norm and is greatly appreciated. Feel good buying anything with this company.

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Company Response

Dave - thank you very much for the positive feedback, we greatly appreciate it and are happy we we're able to assist!

Sharon in Barrie
Sharon in Barrie
1 review Barrie, ON
10/10

Windows

The three guys we had did Great work. They were Friendly and cleaned up afterwards. They Explained the process. They answered questions in detail as the job was being done.

0 of 1 people found this review helpful.
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Company Response

Thank you for the review Sharon!

Essam in Toronto
Essam in Toronto
1 review Toronto, ON
2/10

20 Windows and 2 Doors at Aurora: (Quote# 51-3243)

05-April-19:
Company called me and promised the Windows will be fixed by 22-April. and they confirmed that the provided door is not matched to the order, so they are working to provide a new door to match the requirements.
i will keep updating this review to let you know when the issues are getting resolved.

26-Mar-2019:
We used Northern Comfort to replace 20 Windows and 2 Doors.
The first sales rep was awesome, and suddenly the company changed the sales rep, the second one was not cooperative, so I have many issues.
In summary the issues are:
- 3 windows in the basement are leaking, so very cold and frozen water in the basement.
- Windows not finished since Oct-2018 till now.
- Entry Door is different color, size and material.

The door summary complains as the following:
Hardware- Knobs:
Grip-set is Nashvilles. Finished should be Satin Nickel and not Black.

Glass:
Glass size for Door should be # 2264
Glass size for Side should be # 764

Door Size:
We agreed the Door W=42, that’s to make the side smaller which the changed the 2 sides to one side. However the delivered door is W = 36
Side should be 9.5 and the delivered one is 16 (Almost double), do you accept in your home side door half sized of the Door?!!!

Door material:
I have requested a Fiber glass door and not something mix between Fiber and Steel, as the side is steel as well, and looks so awkward not as I requested.
Side (Color, Material and finishing) should be same as the samples in the catalogue, which the Door-Side should be Fiber same as the Door.

Notes:
- There is an email to prove the above requirement and the Quote prove that as well.
- Photo #1: The wrong door that has been installed
- Photo #2: The requested glass-size
- Photo #3: The requested door-color
- Photo #4: From the catalog is to show how the (material and quality) which I have been promised.

As I paid the money in advance, so the sales rep not calling me and I am not able to reach out to anyone in the company, look like I need to join with other peoples they have issues with the company and go with legal options.

Thanks,
Essam Behman
647-449-6973

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Company Response

Hi Essam - our sales team is reviewing your order now and will identify what the issue is and reach out to you. Thank you for your feedback.

Tim and Karen in Penetanguishene
Tim and Karen in Penetanguishene
1 review Penetanguishene, ON
10/10

Great job - we had them back for more!

WE had a front window replaced and changed sizes. They did a great install, in winter and the window looks great. We were so pleased, we had them come back to replace some more!! Good prices and great staff to deal with.

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Company Response

Thank you for taking the time to provide a review!

Tom in Barrie
Tom in Barrie
1 review Barrie, ON
0/10

Wrong windows, terrible workmanship and zero customer service

We used Northern Comfort to replace our dining room window 2 years ago. They did a fabulous job. In July we had a salesman out to order windows for our living room. They were to match the dining room window. Northern even sent a second person out to measure and ensure the order was right. Our new windows were installed in February. They are the wrong windows and the installers either didn’t know what they were doing or didn’t care. They overcut our stucco and left us with a big mess to repair. Now over 6 weeks later we have no information regarding what they are going to do to make it right. Zero customer service.

2 of 2 people found this review helpful.
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Company Response

Hello Tom, I believe we have been out to review the install already, can you let us know your last name?

Thank you!

Private User
Private User
Private User reviews New Tecumseth, ON
10/10

Window install

Andrew and his crew were great.
- they were fast
- they were clean
- very informative and polite.

The arrived on time and got the job done earlier than expected.

Thank you

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Company Response

Thank you, we are always happy to help!

Private User
Private User
Private User reviews Wasaga Beach, ON
6/10

12 new windows

I originally wanted ne windows when the rebate was being offered. I missed getting in on it but still wanted new windows as they were 30 years plus old. I am feeling though that there seems to be a draft and the house seems cooler now with new windows. The windows look great but I'm concerned they are not as energy efficient as I had hoped. The installers were awesome and the install went super smooth.

1 of 1 people found this review helpful.
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Company Response

Can you let us know who you are and we can get service out to check out the install? We would be happy to review and service!

Ramona in North York
Ramona in North York
2 reviews Toronto, ON
0/10

Horrendous experience - I would never recommend you use this vendor

We hired this business to replace the windows in only ONE room of our house (a total of 5 window panes). We placed the order for these windows in JULY of last year (2018) and it is March 2019 and this ONE room of windows is still not completed (only half the windows are installed). They have been holding on to our valuable thousands of dollars of deposit for almost a year now (and we still don't have a complete job). Installers are great - the sales/office is the issue.

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Company Response

Hello Romana - sounds like you have received an update from our office. We apologize for the delay finishing up this last window, as soon as it comes in we will get it scheduled.

Reg in Barrie
Reg in Barrie
1 review Barrie, ON
8/10

replacement windows

We were very pleased with Eric and his suggestions during the sales pitch. We had just missed the government rebate and he was very helpful with price suggestions to make up for this. Unfortunately the installation was late but went very well thanks to Andrew and his team. Wonderful job!!! There are issues that still need to be addressed but we are confident that they can be sorted out. All in all we are very happy.

0 of 1 people found this review helpful.
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Company Response

Thank you for the positive feedback Reg. We are happy we could help with your new windows, and we will be happy to help with any service issues for the next 20 years!

Joe
Joe
5 reviews Etobicoke, ON
8/10

Windows

In October the sliding door that was installed opened the opposite way of my old door. It opened over a floor vent. After calling Northern Comfort today I'm pleased to have received a call back after waiting for months. They said my new door should be in, in the next couple of weeks. So far I'm pleased they've rectified the situation.

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Company Response

Thank you for the feedback Joe, we apologize for the mistake!

NC.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Northern Comfort Windows & Doors Ltd

Northern Comfort Windows & Doors is a proud, Canadian, family-owned and operated business. Established in 1998, Northern Comfort & Windows has now installed thousands of high energy efficient doors and windows throughout York Region and Simcoe County. The staff at Northern Comfort understands your home is your most important investment. ...
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