Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
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Fortress Windows & Doors
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98%

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Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (233 reviews)

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Carlos in Scarborough
Carlos in Scarborough
6 reviews Toronto, ON
10/10

Installation of small basement window

Long story made short, a rodent invasion led to a complete demo and renovation of our basement. After going back to the company that installed the majority of our windows in the past, I was turned down by saying they could not do such a small job; more important to me, they would not honour a past client and help a family dealing with a troubling situation during an unprecedented time.

After looking through the Homestar listings, I found Fortress. My inquiry was replied to in under 3 hours by Steve, and in a few days had Richard survey the issue and offer several solutions. What I appreciated the most was that Richard was more concerned with helping my family than fast talking me and making the biggest sale possible. This company truly appreciates people! For what several companies told me could not be done, Fortress did it with empathy, skill, and speed. They worked with my budget, appreciated my time frame, and did an exceptional job. To Steve, Richard, and the Fortress Crew, my family thanks you! You helped us through an extraordinarily difficult time, and with an attention to care that puts you miles ahead of all your competitors. Wishing you all continued success!!!!

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Company Response

Hello Carlos, thank you for taking a few minutes to write about your experience with Fortress Windows and Doors. There is a little saying that goes like this... " people don't care how much you know until they know how much you care". There is a lot of Truth and Wisdom in that little saying. We decided long ago to bring Quality Integrity and Value to our clients in an effort to set the bar high for the entire industry. I've heard too many stories like yours where a company wants your business, but ONLY when they can grab the big bucks from you. To us, this is despicable and shows the true philosophy and integrity of that company. We are glad we were able to help you out of a tough spot and wish the best to you and your family! Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Window replacement East York home

I had a great experience with Fortress Windows. They (Richard) responded quickly to my request for a quote to replace all of the windows in my main floor and upper floor and proposed a solution for a bathroom window replacement in the process. Communication re: start date and what to do to prepare for the install was excellent. The Fortress came on the scheduled day and completed the install of all of the windows as well as the outside work and clean up in one day. It was awesome. Richard also followed up with me after the work was completed to check if I had any questions or issues. Fantastic company and very professional.

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Company Response

Hello and thank you for your heartfelt review. We do strive for excellence on every project we do because we know that this will result in satisfied customers, and satisfied customers is our foremost goal. Richard is great because he leaves no stone unturned so his clients don't get any "surprises"! Sometimes surprises are great, but not when you're doing a renovation project! We, at Fortress Windows and Doors are thrilled that you are a satisfied customer and we wish you all the best! Steve and the Fortress Team!

John in Richmond Hill
John in Richmond Hill
1 review Richmond Hill, ON
10/10

Exceeded my expectations

It was warm right after installation so, it felt like spring in my house with the better ventilation of my new windows and the clarity of the new glass. Then, when it got cold, the house was warm and toasty from the improved insulation. So I'm really happy with the 15 windows and secured sliding patio door that Fortress installed for me this March 2021.

Fortress wasn't the cheapest alternative but it wasn't the priciest either. But dealing with them was great as Steve patiently answered all my questions and made some valuable suggestions. Then, when it came time to install, all I had to do was clear enough space in front of each window for them to work and they took care of the rest. By electing the brick to brick option, Ashot and his installation crew produced a fit and finish that was miles ahead of my builder's original efforts: just beautiful.

Bottom line is that Fortress is a pleasure to work with and I would recommend their product to anyone considering an improvement to their windows or doors.

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Company Response

Hello John and thank you for your review. I found John to be a very informed and articulate individual from the first time we met. When he informed me that he wanted Fortress Windows and Doors to do all the windows and patio door in his house, I was pleasantly surprised. Our efforts and attention to detail paid off with a very satisfied customer and this, above all, is what makes running our business such a delight! We're not perfect, and will, from time to time make a mistake, but I have learned that it's not what happens that is so important but rather, how you handle it. We will always go above and beyond to make sure our clients are happy. Thanks again for your business John! All the best, Steve and the Fortress Team!

Cheryl
Cheryl
1 review Ajax, ON
10/10

Window replacement.

We ordered 6 new windows and a storm door in November 2020. Due to Covid the windows were delayed by about 6 weeks and were installed the beginning of February 2021.

Our new windows are beautiful and Steve, Steve and Ashot did a fabulous job from beginning to end replacing our almost 40 year old windows.

The house is warmer and our Yorkie loves his new bay window.

Thank you Fortress Windows and Doors.

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Company Response

Hello Cheryl and Todd... thank you for your review and thank you for your patience. The Covid protocol and the delays that ensued have been a little "trying" for us all. I love the new look with the bay window on the front of your home, it adds great curb appeal, extra spacious feel in the living room and an amazing new "lookout" point for your cute little fur baby. It was truly a pleasure working with you to beautify your home and create a much more warm, comfortable and energy-efficient living space for you. A special "shout out" to Todd for his help on the jobsite as well 😀. All the best, Steve and the Fortress Team!

Cathy
Cathy
2 reviews Oakville, ON
10/10

replace double window with a sliding door

Fortress has a most professional and efficient team. They installed the new sliding door most efficiently and with great work ethic. I am extremely happy with the end results and would recommend this company without any hesitation.

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Company Response

Hi Cathy, we appreciate your business and your review! I would also like to thank you for your endorsement. We really do care about our clients and the integrity with which we operate our business. We bring top quality materials, exceptional workmanship and great pricing to our clients and what this does is brings great value to the entire process. All the best, Steve and the Fortress team!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Quality Windows and Doors and Excellent Service

Fortress provided a high-quality product and service at a great price. The service guys were so polite and courteous. Their setup was neat and didn't really make a mess and they cleaned thoroughly after they were done. They were also very friendly. The entire process from start to end was enjoyable and everyone was so helpful. We love our new windows!

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Company Response

Hello and thank you for your review. We are thrilled that you had an excellent experience with Fortress Windows and Doors. Our warranty has been said to be the best in the industry and we believe it is. That said, we hope you never need to use it! One of the signs of a professional installation is that we don't get service calls but whenever humans are involved there is always a potential for errors. We aren't perfect, but we strive on every job to complete it with excellence! Thank you for your business! Steve and the Fortress Team

Liam in Barrie
Liam in Barrie
1 review Barrie, ON
10/10

Window replacements

Great job ! They replaced two old windows. There was some delay in installation as they had problems in materials (glass) procurement. I’m happy though with the two new windows.

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Company Response

Hello Liam, thank you for your review. This year has been challenging for everyone for many different reasons. Getting products in a timely fashion has been especially problematic because of Covid restrictions and logistics issues. We would like to express our gratitude to every one of our clients who see and understand the extreme circumstances we face and are patient and gracious through the whole process. Trust me, we want to get your project done as soon as we possibly can, we're on your team and great customer service is something we aspire to every day! All the best, Steve and the Fortress team.

Charmaine Lam
Charmaine Lam
0 reviews Markham, ON
9/10

New window in family room

We found the service is good and reliable. Technicians are professional that the window was installed quickly and efficiently on the same day. In spite of pandemics time, we were contacted as soon as the window material arrived from the supplier. Richard is conscientious.

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Company Response

Hello Charmaine, it was a pleasure doing business with you and thank you for your review. We appreciate your business and if you need other projects done in the future, please give us a call. Steve

Michael in Toronto
Michael in Toronto
2 reviews Toronto, ON
2/10

Siding and Front Door

We got new siding and a new front door installed in May 2018. Steve and his team were top notch from start to finish.

About a month ago, a piece of siding ripped off the house due to high winds. When I contacted Fortress, I was immediately told that I would have to go through home insurance as the damage was a result from “an act of god”.

After contacting our insurance I was told that we had a $1,000 deductible. Since it was only one panel, I informed Fortress that we will not be going through our house insurance as the damage does not exceed $1,000.

Promises were made by Steve to come and inspect the job the same day and provide a quote to repair the siding. That never materialized after numerous follow-ups.

He finally came out to inspect the job, weeks later, and said he will have his installers confirm when they will do the job, but then it went silent again.

Ended up getting another company to do the job and in less 2 days, the job was done.

When we were getting the job done in 2018, he was very responsive and professional throughout the entire process, we were very happy. We understand this is not a big job and it may not be worth much for his time but , I am very disappointed in the lack of service and level of professionalism I’ve experienced during this process.

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Company Response

Hello Michael, thank you for your feedback and I do apologize for the long wait to repair your siding. The Covid 19 issues have proven to be very problematic with regard to getting product and labour in a timely fashion. The issues are real and beyond our control. I understand your disappointment and this incident certainly does not reflect our normal excellent service record. All the best, stay safe. Steve

Dave
Dave
2 reviews Vaughan, ON
10/10

Front Door

We decided to replace our front door. Naturally we researched the companies out there and came across Fortress Windows & Doors. We read their amazing reviews and decided to meet with them. I must say that Fortress is a professional company from start to finish.
Richard came out to meet with us and provided fantastic customer service, ensured all are questions were answered and truly went above and beyond.
The installation was superb. They took all the necessary Covid precautions and, ultimately, exceeded our expectations.
We would highly recommend them.

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Company Response

Hello Dave, your words are encouraging and appreciated. Your front door system presented many challenges, as you know, from walls that were substantially out of plumb to the size of the system itself! Our installation crews are among the best in the industry and our many years of experience are what gives us the ability and "know how" to overcome anything that comes our way. We were also able to supply your request for laminated glass in your front door decorative glass choice. Your new front door system gives your home awesome curb appeal and I'm sure you are now the envy of the neighbourhood!
All the best, Steve and the Fortress team!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.