Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
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Siding
Fortress Windows & Doors
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98%

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Reviews by rating (past 12 months)
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Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (274 reviews)

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Joel
Joel
0 reviews Pickering, ON
10/10

Windows and door installation

Good services. Richard is very professional. He always call call about the updates of the installation and even the job was done he checked if there's any problem with the windows and door. Continue the good work.

1 of 1 people found this review helpful.
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Company Response

Hello Joel, thank you for your review. Have you ever heard the saying that "there is no "I" in the word TEAM". We believe that a successful organization consists of a group of people who understand that in order to have consistently satisfied clients, we all have to work together. Like a great orchestra producing beautiful music, we can't do if by ourselves. Richard is a valuable asset to our team at Fortress Windows and Doors and you have experienced the great customer service that he provides, along with the rest of the team! We appreciate your business... All the Best, Steve and the Fortress Team

Paul in Toronto
Paul in Toronto
1 review Whitby, ON
10/10

Bay window replacement

Steve and his crew were skilled, professional, and pleasant to work with. We're thrilled to finally have our windows fixed after many poor quotes/interactions with other companies. We will happily recommend them and plan to use their services in the future.

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Company Response

Hello Paul, thank you for your review. I know you had a variety of "professionals" attempt to diagnose and repair your leaking double bay window and had dismal results. Fortress Windows and Doors has such extensive problem solving experience, we were able to remedy your water leaking problem once and for all. Water leaks can be particularly difficult because of the fact that water will take the path of least resistance so the diagnostics need to be very thorough. We are pleased to have accomplished the desired results for you and the water is now staying outside where it belongs! All the Best, Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Window replacement

We bought an old house with drafty, faulty windows. In particular, we needed two windows replaced (eventually more) and went with Fortress because of their customer service, honesty, and price.

We were NOT disappointed!

Richard came by to assess the job and it was clear from the start that he cared more about making sure I got what I wanted and that it was logical and reasonable and functional than he did about forcing me into a sale. I trusted him and his team immediately.

He delivered on time, dealt with my own confusion and delays professionally, and at every possible opportunity he and his team went above and beyond.

I cannot recommend Richard and Fortress strongly enough. We will be needing some doors and windows replaced in the future and I won't even bother looking at other companies. Richard and Fortress have my business.

1 of 1 people found this review helpful.
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Company Response

Hello and thank you for submitting your review. Our goal at Fortress Windows and Doors is to give you the best advice possible so that we can meet your needs at a level that is comfortable for you. The "Golden Rule" of treating people the way we ourselves would like to be treated, is always at the forefront of our minds when we see our clients. We are so pleased that your experience with our company was pleasant, respectful and fair! All the best, Steve and the Fortress Team.

brian in Ottawa
brian in Ottawa
1 review Ajax, ON
10/10

Back and side windows

Not often I give a review but in this case it’s well deserved. Call a few other companies as we all do to get an idea what we where getting into . Out off all of them Steven was who we where looking for his suggestions on the window type and their location was perfect didn’t once try to sell us on other unnecessary items. We where sold . He worked with us knowing of wife’s illness and was very caring. Now window day was prompt clean as quiet as could be , Richard was a perfect gentleman both Masked up mats down . Steven and Richard had all windows installed within a half day . Will be looking forward for the front being done early next year when all is healthy . Thank You so much Guys

1 of 1 people found this review helpful.
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Company Response

Hi Brian, thank you for your review. We were happy to work quietly and quickly so as not to disturb your wife. I hope you both enjoy the comfort and energy efficiency the new windows are providing for you and hope to see you again soon to do the rest of your project. Give our best to your wife and we hope she's feeling better soon! Steve and the Fortress Team

Raymond
Raymond
0 reviews Toronto, ON
10/10

Replace windows & patio door.

Fortress came to replace all my windows and patio door.
The workers were working so efficiently that they completed
the job within 2 days and the house cleanup thoroughly.
The finished project gave me great satisfaction.

I highly recommended Fortress Windows & Doors Inc. to anyone!
The job is well done!

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Company Response

Hello Raymond and thank you for writing a review. We appreciate the opportunity to serve you with the replace of your windows and patio door. You will notice a significant improvement in the energy efficiency of your home as well as the comfort level of your home, with your new windows and patio door. The benefits go further, your home now looks better(greater curb appeal) and the upgrades have increased the value of your home as well! All the best, Steve and the Fortress Team

Lewis in Toronto
Lewis in Toronto
0 reviews Toronto, ON
10/10

Bathroom window, patio door, glass shower doors

Steve and team installed the doors and window with care and skill. They were very approachable, professional, thoughtful and very tidy contractors.. did I mention kind? They reestablished my faith in contractors. They took care to ensure the installations were done to my satisfaction and went above and beyond my expectations. I would recommend this team without hesitation.
A. L.

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Company Response

Hello Lewis, thank you for your kind words. Doing a great job is paramount when it comes to windows and doors because they are what separate you from the elements 24 hours a day. Our goal at Fortress Windows and Doors is to make your entire project a seamless and pleasant experience.. so being kind certainly goes a long way to accomplishing that goal. Thank you for allowing us the opportunity to serve you! Steve and the Fortress Team

Ronan L.
Ronan L.
0 reviews Toronto, ON
10/10

Windows and Patio door replacement

Thank you steve and company because your doing very good for replacing my old windows and door. I am very happy to recommend your company for doing a very nice job. My wife also telling after seeing the finish work that she is very satisfied. Again thank you so much !

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Company Response

Hello Ronan, thank you for your review. We have set a high standard in the window and door industry and we have many who are trying to catch up with us.... and that's a good thing. You see, a rising tide raises ALL ships and as we strive to be the best, we have others who see and know that they better step up their game or go out of business. We are so please that you and your wife are happy with the job we did for you! All the best, Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Patio Door

Steve is very professional & honest in diagnosing the issues presented to him & is forthcoming in advising of all options, not just the most expensive. Steve is very accommodating, no matter whether it's a minor or major job. His staff are experts in their field & go the extra mile for the customer. Fortress has my highest recommendation.

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Company Response

Hello and thank you for your review. We live by three words at our company and those are Quality, Integrity and Value. If one of those components are missing in a business transaction then somebody is going to lose... it's like a three legged stool, when you remove one, you fall down. Fortress Windows and Doors has achieved an excellent reputation because we believe in doing the right thing for our clients rather than trying to lighten their wallets. If we treat you the way we would like to be treated then we both win! All the Best, Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Windows replacement

We had all of our windows replaced recently to take advantage of energy rebate programs, and had a really positive experience with Richard. He always made time to explain things to us and was very communicative and transparent. He also took the time to double-check and make sure the specific window models he was ordering for us would be covered under the new Greener Homes Grant program. Installation also went smoothly. They retrofitted 8 windows in less than 8 hours, in our 3-storey townhouse. Overall we would definitely recommend this company.

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Company Response

Hello and thank you for writing your review. We appreciate your business and your kind words. There are many companies out there vying for your business and we like to think we set ourselves apart from the competition in a number of ways. Having won the Best of HomeStars for eight years in a row doesn't happen by accident, it happens because we truly care about giving our clients a seamless, trouble free experience at a fair price. Thank you again, Steve and the Fortress Team.

Julian2004
Julian2004
0 reviews Toronto, ON
10/10

Door abd windows.

This company was recommended by my neighbour.

I was so happy with the professionalism of Steve and his team that I ended up doing more work than initially planned.

This company is the epitome of professionalism.

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Company Response

Hi Julian, thank you for taking a few minutes to write your thoughts down. It is our pleasure and honour to work for our clients and we respond by bringing our best to each job. No matter how big or small the job may be, when you do it with excellence, our clients will always be glad they choose Fortress Windows and Doors. Keep well, Steve and the Fortress Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.