Fortress Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1S 5B2
Write a Review
Write a Review

Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (309 reviews)

Sort by

Marcia H
Marcia H
0 reviews Ajax, ON
10/10

Windows installation

I was highly impressed with Fortress Windows and Doors from first point of sale to clean up, post installation. I was so happy to be able to get my Windows in just before Christmas and want to shout out to Steve and Richard for their professional, efficient and very pleasant customer interaction. Its all in the details. Thank you all for a job well done and I will definitely recommend your services to family and friends.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Hello Marcia, thank you for your comments! Nothing is more satisfying to us than a customer who is thrilled that they chose Fortress Windows and Doors. We are very "old school" in the way we do business in that we treat our customers the way we would like to be treated! We truly offer our clients Quality, Integrity and Value as a part of our business performance... that doesn't mean we're the cheapest. I think we've all bought something for a cheap price and thought we got a "great deal", only to find out shortly afterward that we had "buyers remorse", for many different reasons. We appreciate your business Marcia and wish you all the best! Steve and the Fortress Team

Brent
Brent
1 review Markham, ON
10/10

Front Door and Patio Door

Richard and his Team did an excellent job replacing my Front Door and my Patio Doors. Richard even made some recommendations which improved upon achieving the look I wanted. The installation team were prompt and courteous and cleaned up upon completion. Richard followed up with me to insure that I was happy with the job. I would highly recommend Richard and Fortress Windows and Doors.

Approximate cost of services:
$9,700.00
Was this review helpful?
Company Response

Hello Brent, thank you for your review! We always try to work with our clients to get a picture of what they would like the end result to look like. We are thrilled that we have met and exceeded your expectations! Enjoy your new look, it really gives your home great curb appeal. All the best, Steve and the Fortress Team!

shirley in Brampton
shirley in Brampton
1 review Brampton, ON
10/10

After service on front screen door

Dealing with Steve at Fortress Windows And Doors Inc has been the best decision Ive made for my house maintenance. I am extremely happy with the installation of all the windows, patio door and front and back doors by Fortress. After two years, there was a small problem with the front screen door and Steve came by the next day to make the necessary adjustment to the door. This follow up after service was phenomenal to me. He was happy to drop by and make the adjustment. There was no hassle and important to me No charge.

I thank you for your professionalism and your above and beyond follow-up service you provided. I am a happy customer!

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

Hello Shirley and thank you for your review. After sales service seems to be a lost art for most businesses today and if they do show up, it's always with a hand out looking for more. Fortress Windows and Doors has truly set themselves apart from the competition by providing outstanding after sales service because we treat our clients the same way we would like to be treated. All the best, Steve and the Fortress Team!

L
L
0 reviews Toronto, ON
10/10

Windows and Doors Reviews

Excellent service from day one. We came across Fortress Windows and Doors Inc through the mail out brochures. After contacting other companies, we felt comfortable with Fortress Windows and Doors Inc all because of the follow factors. Richard (our first point of contact) is a very knowledgeable person and provided excellent options to choose from for our windows and doors. Never once made us feel pressured in our decision making, and kept us in the loop on the status of our order and installation times. Richard and his colleague Steve are very professional in making sure the process is done correctly without any shortcuts. Alex and Edward (the installers) were very professional in ensuring the installation is done safely and were very communicative when any questions were asked. Richard even actually made us aware of the Greener Homes Rebate, and provided us details about it throughout our customer experience with them. Thank you Fortress Windows and Doors Inc. Gold star service, and highly recommended.

Approximate cost of services:
$18,000.00
Was this review helpful?
Company Response

Hello and thank you for your review. There is no "I" in team and it takes a great team to have a championship winning organization! Fortress Windows and Doors has the honour of being rated #1 in Toronto for the last nine years in a row and this doesn't happen by accident. We approach each client and each project providing three ingredients that will create a win/win scenario for all and those three ingredients are Quality, Integrity and Value. Just like a three legged stool, if you remove one of those ingredients, everything topples over. We appreciate your business and your feedback about our awesome Team and wish you all the best! Steve and the Fortress Team

P.Haines in North York
P.Haines in North York
2 reviews Toronto, ON
6/10

Door repair

Steve was prompt and professional in correspondence and diligent while working. I appreciated having my doors fixed/re-aligned and for this company coming out to do so. For the work performed, I found it a tad bit expensive ie. despite justifying what it may have cost had he sent out someone else. Also, with fall COVID cases and hospitalizations ramping up and being well into flu season, I requested a mask be worn in my home and even provided one, but much to my dismay, Steve refused to wear one. For this reason I felt unsettled, disrespected and powerless as it seemed I had no choice in order to get the work done.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Pam, thank you for your review. Sorry I can't wear masks because of a medical condition and I did mention that I get sick when I wear a mask but evidently that was not a concern for you. I came to your home with good will, fixed your old doors to your satisfaction yet you have a complaint about paying a fair price for the service rendered. We do our best to service our clients in a timely fashion at a fair price and 98% of our clients recognize that, I'm sorry you didn't. All the best, Steve and the Fortress Team.

Gunter in Scarborough
Gunter in Scarborough
2 reviews Toronto, ON
10/10

Windows and storm door

Three windows and one storm door were expertly installed. The work was done in about 5 hrs. In addition, an adjustment was performed on my eavestrough, where an overflow occurred during heavy rain. This service is greatly appreciated.

Approximate cost of services:
$5,300.00
Was this review helpful?
Company Response

Hello Gunter and thank you for your review. It's always a pleasure to work with people who are sincerely appreciative for a job well done! Every project is important to us because we know it's important to you, our customer, and we will always bring our "A" game to your job! All the best, Steve and the Fortress Team!

Clement K.
Clement K.
0 reviews Toronto, ON
10/10

Window and Patio Door Upgrade

Richard was awesome to work with, he updated us on time with the progress and was very thorough with his explanations. He made sure we
have all the options and understands what our decision is going to give us. Ashot and Bernie did an amazing job with the installation and finished on time. They even did a little side project for us free of charge to help clean up the exterior look.
We are very happy with the process and how it all turn out.

Approximate cost of services:
$18,000.00
Was this review helpful?
Company Response

Hello Clement and thank you for your review. First, let me thank you for choosing Fortress Windows and Doors for your project. We know there are many companies available to do your windows, doors and eavestrough jobs and that is exactly why we strive to be a "cut above" our competition... but the question is "how do we do that?". We all know that talk is cheap and salesmen can be personable and good at their craft BUT where the rubber meets the road is action. We acted by offering the most comprehensive warranty in the market to our clients. We acted by diligently seeking out the top quality products we could find and bring them to our clients. We acted by bringing the best of the best installers onto our team and paying them what they're worth. We acted by putting an SOP (Standard Operating Procedure) in place to reduce and eliminate errors. We acted by taking on the policy of treating our customers exactly as we would like to be treated and bringing people onto our team with the same mindset. It's easy to be rated #1 once, perhaps, but to do it 9 years in a row only happens because of the many actions we've taken. We care, we want our clients to have a seamless, trouble free experience and we want our clients to know that they got great value when they decided to hire Fortress Windows and Doors. We appreciate your business, all the best, Steve and the Fortress Team

Rob in Toronto
Rob in Toronto
1 review Toronto, ON
10/10

Entrance Door

Terrific service, great price, and perfect installation!
Steve and Richard finished the job on time with detail for perfection! Thanks Fortress!!

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Hi Rob, thank you for your review. Perfection is what we strive for so thank you for your acknowledgement of that!
Your front entrance really plays a vital role in the curb appeal of your home and property! This is certainly one of many important reasons to upgrade your front entrance. We will give our clients great advice on how to improve the look and "feel" of the entrance to their castle! All the best, Steve and the Fortress Team

Steve
Steve
0 reviews Toronto, ON
10/10

Windows and doors Replacements

Fortress Windows &Doors installed all my Windows and Doors recently,
and I am very satisfied with the work that they have done.Thanks to Steve McCue and his team for a Job well done.

Approximate cost of services:
$1,688,990.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Steve, thank you for your comments. It was a pleasure working with you and we truly appreciate your business and your trust in Fortress Windows and Doors.
All the Best, Steve and the Fortress Team

Adonis in Toronto
Adonis in Toronto
0 reviews Oshawa, ON
10/10

Amazing price, better service

We have a 1950's home and it was time to get the windows replaced. After calling multiple companies we decided Fortress has the best price and warranty that we're looking for. The crew was well organized and accommodating. We had a newborn baby. When they were finished, we had 3 beautiful windows and zero mess. Talk about personal service. We had a minor issue with one of the windows and Steve took it upon himself to get it done. 2 years before we also had our windows replaced with another company at 3x the cost. What a waste of money. Should've gone with Fortress then. Highly recommended!

Approximate cost of services:
$4,800.00
Was this review helpful?
Company Response

Hello Adonis and thank you for your review. Many times people say they are so please with our company and will write a review but it never appears, sadly. Regardless, we appreciate everyone and know that busy schedules can result in the review being put down the list of priorities.. and THAT'S why we are so thrilled to see the reviews that do come in. Our price point is fair, our warranty and service is the absolute best in the industry and we truly care about our clients. All the best, Steve and the Fortress Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.