Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
Write a Review
Write a Review
Website
HomeStars
Siding
Fortress Windows & Doors
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (200 reviews)

Sort by

Anthony
Anthony
1 review Toronto, ON
10/10

Replacement of 1925 Beaches house side door to outswing

I was referred to Fortress to help replace a 90+year old side door on our Beaches home which was inward swing to an outward swing to make it easier to move in and out of these houses narrow stairwells-many neighbours have gone this route.I dealt with Richard and owner Steve who came out to look at what needed to be done,showed me options and quoted me-which we accepted. It was a custom size and colour, they ordered door and installed in last 2 weeks. installation was smooth and about 1/2day with great result. Bonus is the decrease in cold air coming in. Great job, thank you Fortress.

Was this review helpful?
Company Response

Hello Anthony and thank you for your review. The homes in the older parts of Toronto certainly can throw some curves when it come to renovations. Our installation crews are very well versed in handling these situations and we did once again at your home... the door does look beautiful and thank you for your business! Steve

Sean in Toronto
Sean in Toronto
2 reviews Toronto, ON
10/10

Window and Front Door Replacement

Richard responded quickly to our request for an estimate and came up with a very competitive price for the work we needed doing. The windows were delivered quickly and the installation was great. They didn't leave until we were totally happy and everything was cleaned and tidied up. Very happy with the work that was done

Was this review helpful?
Company Response

Hi Sean, thank you for your review! It always perplexes me when I hear stories about companies that are unprofessional and rude to people. We are very vigilant about our processes from beginning to end so that are clients get a seamless, trouble free, professional experience. We appreciate your business!Steve

Private User
Private User
Private User reviews Toronto, ON
10/10

Eavestrough, doors and windows

Very pleased. We had all our eavestroughs and windows re-done, and replaced our back sliding door (part of a mini-makeover/upgrade to our older house; also had siding and porch painted by separate company). We are very happy with the end result and quality of products. The reps. from Fortress Windows were very patient (met with us multiple times) while we made our final decisions on what to go with (not easy decisions). Final price was what was quoted (no additional hidden fees). Job was done on time (no extensions needed). We would definitely recommend Fortress Windows.

Was this review helpful?
Company Response

Hello and thank you for your review. We know that a renovation project can be quite costly so we want to make sure our clients have carefully thought through all of the options possible before we get started. This approach does give our clients great peace of mind because we can often make suggestions they may not have considered. We truly care about all aspects of our client's concerns and will offer good orderly advice so that the finished product is what they were hoping for, and more! All the best, Steve

Al in Toronto
Al in Toronto
1 review Toronto, ON
10/10

Window replacement

I couldn't be happier with the work this company did on my home. They replaced most of the windows in my century old home Richard came to give me a quote the same day. The quote was very competitive. He took a lot of time informing me about what to expect from the company. They take pride in the work they do and strive for 100 percent satisfaction from their customers. Richard ended up acting as project manager and ensured that the I was happy with everything. He was always accessible. by phone and even came by to inspect during and after the installation was completed. The installers, Stanley and Matthew did an awesome job and took pride in their work.
I highly recommend this company.
Alex

Was this review helpful?
Company Response

Hello Alex and thank you for your review. We know that older homes in Toronto can pose their own unique issues and our team of professionals will always rise to the challenge to overcome those issues. Our many years of experience put us in rarified air in terms of the many unique situations we've encountered over our time in the industry. We like challenges! The most important thing to us is that you're satisfied with the completed job, which you obviously are! Thank you for your business! Steve

julian in Thornhill
julian in Thornhill
0 reviews Toronto, ON
10/10

Window replacement

Job was done expertly, on time and as per quote-I was extremely impressed with how everything was done and with the cleanup after.
Could not have gone more smoothly and the serviceman was extremely polite and courteous.

Was this review helpful?
Company Response

Hello Julian, thank you for your review. I am happy that you are pleased with our service, workmanship and timing. We endeavor to bring excellence to every project we work on and to also bring a seamless, smooth and professional experience to all our clients. We appreciate your business!Steve

Private User
Private User
Private User reviews Vaughan, ON
10/10

Bedroom bay window.

We had a very cold bedroom that had not been used for a several years. Steve at Fortress gave us a few options. We went with the triple pane glass, re-insulation and entire frame replacement. The results were excellent! The room is now a very comfortable temperature and we can finally make use of it once again!
The work was done very professionally and neatly. No mess left behind. We are extremely pleased and would gladly refer them to any friends and relatives. Thanks so much!
Alex

Was this review helpful?
Company Response

Hello Alex. We certainly try to find the best most economical solutions for our clients. I'm so pleased that your room has become comf7enough to use again, it was a great investment on your part to accomplish this goal. We appreciate your business! All the best, Steve

Elaine
Elaine
3 reviews Toronto, ON
10/10

Bathroom Renovation

Richard and his team were professional and responsive from the time I reached out to them until the job was done. I had two new bathroom windows installed (new cutouts and framing), closing an existing window and replacing one as well. The windows were ordered and arrived when it was promised and their install crew were one of the most friendly of all the contractors we’ve had since renovating. For the two days it took to complete the job, they kept our house tidy throughout the process.

We would definitely recommend Richard and his team if you have a window project!

Was this review helpful?
Company Response

Hello Elaine, thank you for your great review. We are thrilled when our clients tell us how pleased they are with our team and our service! It makes it all worthwhile because we really do care! The leadership at Fortress Windows and Doors is all about customer satisfaction and great quality products at a fair price. We have the absolute best warranty in the industry, in writing, because we want you to know we stand behind our products and workmanship! Steve

Bart in Mississauga
Bart in Mississauga
0 reviews Mississauga, ON
10/10

Patio doors

Extremely happy with the service I received from Richard at Fortress. Their product , workmanship and speedy service was very much appreciated. They were in and out and left our place spotless.

Was this review helpful?
Company Response

Hello Bart, thank you for your review. Our goal is complete customer satisfaction and your feedback is confirmation that we are meeting our objective. All the best! Steve

GJB in Bradford
GJB in Bradford
0 reviews Bradford West Gwillimbury, ON
10/10

Six replacement windows in a century home

We have a country home with a magnificent view, but our old second floor windows were foggy and draughty. I contacted and received quotes from five large window vendors (including the B company that advertises everywhere). The window construction was virtually identical from all the big window companies, but the prices quoted ranged from $6k - $11k. Most of the suppliers insisted on including complete frame replacements. Steve, from Fortress said this was not necessary and knowing about our home construction, I agreed.
The installation was done today and I am impressed with the quality of the window construction and the professionalism of the installers. They went above and beyond. The edge sealing and sill capping is flawless.
In the future Fortress will be the first and only window and door company I will call.

Was this review helpful?
Company Response

Hello GJB, we have received many comments from other clients expressing your same sentiments regarding our competitors. When you do business with Fortress Windows and Doors, we want you to know that one of our goals is to find the most economical way to solve your issue without compromising the quality or look of your project. Our guiding three ingredients are Quality Integrity Value because with these three factors included in our business transactions, you will always have satisfied clients. We appreciate your business, all the best. Steve

Dean in Innisfil
Dean in Innisfil
0 reviews Innisfil, ON
10/10

Front door, living room and kitchen window

Very happy with the job and a pleasure working with these people. We had the front door, and living room and kitchen windows replaced. Being an older home, nothing seemed square, however the installer did a super job, and simply would not leave until everything hung and worked perfectly. Excellent workmanship. Priced well, delivered when promised, and left the place clean and tidy. I would highly recommend them.

Was this review helpful?
Company Response

Hello Dean, thank you for your review. We have many years experience and this experience is critical when dealing with older homes and out of square openings. We do our best to make "out of square openings " look square when we've finished. It was a pleasure working on your project Dean and we appreciate your business! Steve

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.