Cascade Appliance Service Ltd.

Appliance Repair
Oakville ON L6M 3H2
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Appliance Repair
Cascade Appliance Service Ltd.
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98%

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Reviews by rating (past 12 months)
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Best of 2020 winner 8 timesBest of 2020winner 8 times

Reviews for Cascade Appliance Service Ltd.

Average customer rating:
10 10 (188 reviews)

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Scotthamel in Oakville
Scotthamel in Oakville
1 review Oakville, ON
10/10

Dishwasher service

Steve and Linda came to the rescue on CHRISTMAS EVE!!
Very knowledgeable, professional, prompt, courteous, the list goes on!
Our dishwasher failed in the morning and Steve and Linda we're on site withing 2 hours and had me up and running in 30 minutes. Christmas is saved!!
As others have mentioned, they were also very helpful with tips and recommendations on ways to keep aging appliances in tip top shape.
Truly a pleasure!

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Company Response

Wonderful seeing you... again. Glad we saved you from dish pan hands on Christmas
Linda and Steve

Petra Hess from Burlington
Petra Hess from Burlington
6 reviews Hamilton, ON
10/10

Whirlpool dryer

I had the pleasure of meeting Steve and Linda yesterday and itwas refreshing to experience great old fashioned customer service. I called in the morning and they came in the afternoon to look at my dryer. They had me back up and running in 45 minutes and best of all I got numerous tips on appliances and extending their life. Steve and Linda you deserve all the 10 star reviews and I am so happy I chose you to repair my dryer.

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Company Response

It was a pleasure meeting you. Steve and I pride ourselves in helping people maintain their appliances. Glad we were able to help

Private User
Private User
Private User reviews Oakville, ON
10/10

Fridge repair

Our fridge broke and we faced that scary situation – who to call. Having read the reviews for Cascade Appliance Service Ltd – all of which were great – we called.

From our initial call to the actual service, we are so pleased we called Steve and Linda from Cascade Appliance Service!

The reviews were right! Knowledgeable, effective, helpful …. Steve and Linda were great! They walked us through the repair as they fixed our fridge. We now have a fridge that works perfectly, valuable information to keep it running well and it now will likely last us a number of years and we spent a fraction of what a new fridge would have cost.

We are so glad we called Cascade Appliance Service. Thank you Steve and Linda!!!

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Company Response

Steve loves giving people tips on maintaining their appliances so they last longer. It was fun meeting you!

crafty
crafty
1 review Burlington, ON
10/10

Customer service was excellent

I phoned regarding our washing machine and was given such great advice, I did not even end up needing a service call. Outstanding customer service, I will call them again for any repairs!

1 of 1 people found this review helpful.
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Company Response

It was a pleasure speaking with you. Glad we could walk you through the issue with your washer

Jim from Burlington
Jim from Burlington
2 reviews Burlington, ON
10/10

Washer Repair

Once again Steve and Linda to the rescue. Having used them before, I had no hesitation in calling them. Called late Saturday and Steve arrived
Monday with the part and quickly fixed the washer. Steve and
Linda are a great team. I highly recommend them.

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Company Response

Thank you for the kind words. Steve likes to come prepared with parts in hand ... always asking for the model number ahead of time
Great talk... finding a connection that your daughter taught both of my nieces... one took German, the other English!

Kathy Alfaia-Collins in Oakville
Kathy Alfaia-Collins in Oakville
1 review Oakville, ON
10/10

Repair of Whirlpool Range

Linda and Steve, your professionalism, knowledge and going above and beyond what we needed serviced (replacement of faulty blower in oven) is more than greatly appreciated. Thank you so much. Kathy and Paul

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Company Response

It was wonderful meeting you. Glad we could help you with your oven.
Congratulations to your son on his great accomplishment

Private User
Private User
Private User reviews Burlington, ON
10/10

Prompt Friendly Service

Have a 9 year old Bosch Dishwasher which developed a leak, called the a the first appliance service company - don't service Bosch, call a couple more nothing for 3 or 4 days, call another and make an appointment and they cancel!

I look on Homestars, find Cascade and call them - they were able to come out same day, and had the part with them to fix the dishwasher!

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Company Response

Glad Steve could help. Steve stocks a lot of parts in our vehicle, happy that we had your valve on hand.

C Rinaldo in Oakville
C Rinaldo in Oakville
1 review Oakville, ON
10/10

Repair of a Maytag Gas Dryer

Extremely happy with the work and communication of Cascade Appliance Service. Steve and Linda were extremely helpful and a pleasure to deal with. Once Steve diagnosed the problem with the dryer at our rental property, he communicated via text to advise info regarding the repair and sent pictures to show the worn part. I will definitely use them again in the future.

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Company Response

Thank you for the kind words. Steve works hard and tries to explain to customers exactly what is wrong with the appliance..... even though you weren't there, the magic of technology let you be right there in real time. Thank you for your prompt payment
Linda

Candice
Candice
2 reviews Oakville, ON
10/10

Professional, trustworthy and caring

Steve and Linda have been looking after the appliances in our rental property for over a year. They are extremely knowledgeable of a vast array of appliances. They helped fix our dishwasher and refrigerator. They are very responsive and very honest with their diagnosis. And if the appliance is not fix worthy, they will recommend us to buy new. In one instance when our tenant complains about our fridge for not working properly, they immediately arrived at scene and found out that the fridge was fine, instead its 'malfunction' was due to an incorrect use of the fridge. They not only took care of the situation and provided expert advice to the tenants, they did not charge us for the house call. Steve and Linda care about their clients and work with their interests in mind. They are professional, trustworthy and caring. I highly recommend them.

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Company Response

Thank you for your kind review. Steve stands behind his service call, if you are still having the same issue with the appliance within 30 days, he will go back for free. Even though we had advised the tenant to allow air movement in the freezer, she had forgotten and stacked containers and plastic bags over the vents and caused a cooling issue. We reassured her the appliance was fine. Glad we could help and we will gladly work with you in the future
Linda

Elizabeth
Elizabeth
1 review Milton, ON
10/10

Dishwasher diagnosis

Steve came to look at our dishwasher which wasn't working properly. He quickly found the problem and fixed it. He also gave some advice for an issue we had with our fridge. They are an honest company and will give you the best advice so you can save money instead of offering to change something that does not have to be.

0 of 1 people found this review helpful.
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Company Response

Thank you for your kind words. Steve loves to help people and to keep appliances running as long as her can. With 31 years experience, Steve is quick and efficient
Thank you
Linda

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cascade Appliance Service Ltd.

Our technician has over 28 years of experience servicing washers, dryers, dishwashers, stoves, and fridges.

We have been servicing the Oakville/Burlington/Waterdown area for over 28 years. We offer a year warranty on parts and a 30 day warranty on labour.

We service all major North American brands of household major appliances. We currently service the following brands of appliances: Admiral, Amana, Beaumark, Coldspot, General Electic, Hotpoint, Inglis, Jenn-aire, Kenmore, Maytag, Moffat, Roper, Whirlpool, White-Westinghouse, and more. We are able to find parts for many older appliances, and off market appliances.

If you have any questions, please do not hesitate to call. Calls are answered everyday.. if we are not available, please leave a message on the answering machine and you will get a call back within 12 hours.

We do not service Toronto, Richmond Hill

CATEGORIES
Appliance Repair
BRANDS
Admiral, Amana, Beaumark, Coldspot, General Electic, Hotpoint, Inglis, Jenn-aire, Kenmore, Maytag, Moffat, Roper, Whirlpool, White-Westinghouse
YEAR ESTABLISHED
1989
LIABILITY INSURANCE
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We offer a year warranty on parts and a 30 day warranty on labour.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.