Unfortunately, this is not a happy story. As a new customer, having read the great reviews, I contacted Wildwood for an estimate. On August 6th, Mike came to my home to discuss what was necessary. He was very nice and obviously an expert. I was emailed the estimate by Jenn a couple of days later. It was detailed, with major pruning for my entire yard, as well as the removal of two shrubs, which would be replaced by two flowers. I replied that I would like to proceed with the work. Jenn indicated I would be scheduled for the third week in September. Having not heard anything, on September 28th I sent an email asking if there was any progress. Jenn replied I was scheduled for Friday, October 16th. On October 15th I left a voicemail to confirm the work for the following day. On October 16th, the day of the job, I received an email from Jenn indicating they would have to reschedule my work, as they were very busy. I replied that a last-minute postponement was concerning, but she replied that although extremely busy she would be in touch with a new date. I advised Jenn I looked forward to a date in the near future, but if that wasn't possible, to let me know so I could find somebody else. On October 19th I was notified that the new date for my work was Monday, November 2nd. On Friday, October 30th, I sent an email to confirm the November 2nd date. On Sunday, November 1st, at 8:00 p.m., I received an email from Jenn stating they had to reschedule me again. I replied that this was the second last-minute postponement and again, if they couldn't take new clients to just let me know. On Monday, November 2nd, Jenn emailed that their schedules always revolve, they have large construction projects that take precedence and that two days of rain impacted them. The work could be done in December. I told Jenn I understood, but that if December was necessary I would hope the workers would remove the coverings on some of my shrubs, do the pruning, and replace the coverings. I also expressed concern that if rain impacted the work, what about a snow storm. A couple of hours later Jenn emailed that she thought it best I find someone else to do the work and wished me luck. I was somewhat shocked and indicated this in my reply to Jenn. I told her I didn't mean anything untoward but if my questions about December angered her, that was a shame and her business organization difficulties should not be my problem. I really wanted to be a new Wildwood client, especially given they are a local business with excellent reviews. However, last-minute postponements are not exactly well-received; and my questions about December work were legitimate. If current clients continue to receive good service from Wildwood, that's excellent. For future new customers, beware of false promises.
- Company Response
Thanks for your feedback Jill. Sorry we couldn't work together, best of luck!