In the middle of two wet loads of laundry, our less than 3 year old “Kenmore” dryer stopped working following a bad burnt rubber smell. After called a few more “known” companies, I was looking at a minimum of 2 days before they could come. After doing a search on HomeStars, I noticed that Cascade had a very high rating so I gave them a call. Linda answered immediately and after taking down the model number, she advised me they could be here in 20 minutes. I was floored at how quick they were able to come.
They showed up wearing masks which was appreciated during these Covid times. After taking the dryer apart, Linda’s husband Steve was able to immediately identify the problem and advised me of the price and time it would take for the repair. After about 1/2 hour they were done and my dryer was working perfectly and they were even kind enough to switch the dryer door around for me so it opens the same direction as the washer which has been driving us crazy for 3 years.
They were so nice to work with, the price was very fair for the work done and I would definitely recommend them and will be using them again for any future appliance repair needs.