Contacted Linda in the morning, described the issue, the error code and she knew exactly what part I needed to fix the problem. After picking up the part in the afternoon, Steve and Linda arrived to perform the work. They are a great team and work very well together. Like many other reviews I was provided with tips for all of my appliances to help maintain them. I felt they go above and beyond to provide top notch service to their customers. I will use them again.