Had a LG washer not draining at all I requested a repair via Homestars Linda was the first to respond to me on the same evening I submitted the request for help! Some text exchanges with her on the issue along with pictures of the washer & model number. She and her husband Steve arrived the next day and dissected the washer to the point of the anticipated problem replaced the required part and had the washer up and running within an hour. With these troubling times they both observed social distancing and wore masks during the entire process. Thank you Linda & Steve for giving my wife and I piece of mind and resolving our problem in break neck speed.