Inexperienced, disappointing and waste of money
- Approximate cost of services:
- $5,000.00
- Company Response
THIS REVIEW IS SO INACCURATE , SO WRONG . DEFINATELY DOES NOT REFLECTIVE OF THE SERVICE WE PROVIDE .
Here are the facts. We first can February 2017. We traced the leak to a crack in the centre of the wall . We repaired it. Two years later, February 2019, with NO CALLS in between, they called with another leak . This time the window well was filling with water at the front,side wall of the basement. They had been bailing the water with a bucket. We fixed that. Six weeks later, we were back water testing, to find another leak,close to the rear of the house, on the side wall. The customer was with us, when we located source the area of the leak . When we repaired that, our employees pointed out some un capped rod holes, and that there is most likely others in the unexcavated areas, that may cause problems in the future . The customer wanted an estimate to excavate all areas in between as preventative . We gave the estimate and never herd from until February 2020 when they called with another leak . This time our testing determined that the water was coming from the back of the house this time.
Many solid concrete foundations have seepage issue, cracks, rod holes, penetration around utility entry points etc . Unfortunately, these issues can happen at any time, individually, or simultaneously. We fix and guarantee, areas that believe to be leaking. If it leaks from an area that we fix, we will honor our guarantee and fix it. The only way to assure that there will not be any future seepage through the foundation, would be to waterproof the entire basement.
I believe our representative were thorough and professional in every aspect of this situation and do not deserve the criticism .