The Basement Guy Waterproofing

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HomeStars  >  Waterproofing in Brampton  >  The Basement Guy Waterproofing  >  Inexperienced, disappointing and waste of money
Jason Lee
Jason Lee
0 reviews Mississauga, ON

Inexperienced, disappointing and waste of money

We hired these guys to stop the flooding in our basement 3 times.

Even though they gave 25 years life warranty for their work, our basement flooded again on the next heavy rain. When they came back, they said it was a different hole next to their first job so the warranty was useless.

They did that 3 times, and we had to pay all 3 times. The basement still leaks on any moderate rain or when snow melts. We learned our lesson and decided not to hire them for the 4th time and instead, we had to pay a new company to do the entire wall, even all the work these guys already did.

These guys don't do a thorough job figuring out the problem and they just "guess" what the problem is without taking any look. Once they're hired, they bring in very young, unprofessional workers who do a very sloppy job. Their warranties are worthless and you will probably never see the salesperson again once you hire them.

I sincerely hope that this company sees this review and does a better job delivering a more decent service.

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Company Response

Here are the facts. We first can February 2017. We traced the leak to a crack in the centre of the wall . We repaired it. Two years later, February 2019, with NO CALLS in between, they called with another leak . This time the window well was filling with water at the front,side wall of the basement. They had been bailing the water with a bucket. We fixed that. Six weeks later, we were back water testing, to find another leak,close to the rear of the house, on the side wall. The customer was with us, when we located source the area of the leak . When we repaired that, our employees pointed out some un capped rod holes, and that there is most likely others in the unexcavated areas, that may cause problems in the future . The customer wanted an estimate to excavate all areas in between as preventative . We gave the estimate and never herd from until February 2020 when they called with another leak . This time our testing determined that the water was coming from the back of the house this time.
Many solid concrete foundations have seepage issue, cracks, rod holes, penetration around utility entry points etc . Unfortunately, these issues can happen at any time, individually, or simultaneously. We fix and guarantee, areas that believe to be leaking. If it leaks from an area that we fix, we will honor our guarantee and fix it. The only way to assure that there will not be any future seepage through the foundation, would be to waterproof the entire basement.
I believe our representative were thorough and professional in every aspect of this situation and do not deserve the criticism .