Don't stand by their 25 year guarantee
We had the entire side of our house dug and sealed as recommended by their rep. 2 months later we had the same leak from the same place. The owner came out and refused to take any responsibility for the improper work. And he was rude and argumentative to the point we had to ask him to leave. He kept insisting it was coming from another location when he had never seen the leak before the work was done. Thy claim to give a 25 year guarantee and in fact we had work done by them with no issue 4 other times in the last 10 years. But it seems they are good only as long as they don't have to stand by their work...Apparently the 25 year guarantee just looks pretty on the invoice.
- Approximate cost of services:
- $4,700.00
- Company Response
WE ALLWAYS STAND BEHIND OUR GUARANTEE . We first have to verify the leak. We test with a water hose from outside to see where the water comes from and where it ends up inside. During my visit I insisted this several times, they would not allow me to test. They may see that as argumentative and rude, but it has to be done. It is in everyone's best interest to determine how the water gets in. If the water is coming from where we have done work we will gladly redo it. I clearly stated that to them then and later through documented correspondence. We stand behind our guarantee but let us first test to find the problem. The home owners position is that they do not want the leak fixed but would rather have their money back. Our offer to come and test still stands.