Reviews

10/10

We asked RCC to give us an assessment of work done by another contractor to fix a leak in our basement which still left us with pooling of water in the exact same places 2 months later and they were not standing by their warranty. The RCC rep was very courteous after reviewing the basement, he told us, he was familiar with this issue and that it should have been fixed from the inside with a sump pump rather than from the outside as the previous contractors had done. He did not pressure us to make a decision and when we asked about warranties he assured us that if we still had water in the basement they would fix the issue for free. We decided to go with RCC rather than try to go back to the other contractor . We were very happy with their work. We have had several days of melt and rain since and the basement is completely dry. It even smells better! Thank you RCC.

Approximate cost of services:
$5,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Maria for taking time out of your day to share your experience with. We truly appreciate the kind words and are so pleased with your positive experience. We stand by our work and are here for you for any questions or concerns. Thank you again for choosing RCC Waterproofing.

1/10

We had the entire side of our house dug and sealed as recommended by their rep. 2 months later we had the same leak from the same place. The owner came out and refused to take any responsibility for the improper work. And he was rude and argumentative to the point we had to ask him to leave. He kept insisting it was coming from another location when he had never seen the leak before the work was done. Thy claim to give a 25 year guarantee and in fact we had work done by them with no issue 4 other times in the last 10 years. But it seems they are good only as long as they don't have to stand by their work...Apparently the 25 year guarantee just looks pretty on the invoice.

Approximate cost of services:
$4,700.00
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Company Response


WE ALLWAYS STAND BEHIND OUR GUARANTEE . We first have to verify the leak. We test with a water hose from outside to see where the water comes from and where it ends up inside. During my visit I insisted this several times, they would not allow me to test. They may see that as argumentative and rude, but it has to be done. It is in everyone's best interest to determine how the water gets in. If the water is coming from where we have done work we will gladly redo it. I clearly stated that to them then and later through documented correspondence. We stand behind our guarantee but let us first test to find the problem. The home owners position is that they do not want the leak fixed but would rather have their money back. Our offer to come and test still stands.