Metropolitan Heating & Air Conditioning Ltd

Heating & Air Conditioning
15-20 Venture Drive Toronto ON M1B
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Heating & Air Conditioning
Metropolitan Heating & Air Conditioning Ltd
Star Score
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77%

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Reviews by rating (past 12 months)

Reviews for Metropolitan Heating & Air Conditioning Ltd

Average customer rating:
8.3 10 (42 reviews)

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RKL in Scarborough
RKL in Scarborough
1 review Toronto, ON
10/10

replacement of furnace, air conditioner & humidifier

A friend referred me to Metropolitan. I checked with the BBB and found they have an A+ rating and have been around for about 30 years. I had already signed a contract when it was suggested I also check Home Stars....the few reviews there weren't good. I'm happy to say they lived up to their A+ rating with me! A great job...the only painful part was paying the bill but they were very knowledgable and helpful in getting all the rebates possible for me.

Approximate cost of services:
$7,000.00
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East York Girl
East York Girl
5 reviews Toronto, ON
0/10

New furnace and duct work

New furnace and duct work installed in October/07. Furnace was not properly grounded with fan was running constantly, control board short circuited and caught on fire. Would not recommend this company.
** Added in response to owners comments - yes, there definitely was a fire in the control panel (not just melted wires) and it was caused by your faulty installation of the furnace which was not properly grounded back to the main electrical panel.The emergency shut off switch to the furnace didn't work either and there was never an issue with my electrical panel. There were 3 firetrucks, 2 police cars and an ambulance sent to my house due to that fire and a house filled with acrid black smoke. I consider myself lucky to have been home at the time, because if I hadn't been there to react quickly, it could have been a major disaster. The TSSA report, and I still have a copy and the photographs, shows that your company was negligent. Another furnace HAD to be installed due to the fire and the fact that the gas company, fire dept and TSSA deemed the furnace condemned. Dealing with your company after this incident was a nightmare and your response to my review are not the events as they happened. Interesting that you waited 3 years to post a response to my review!!

Review has 1 previous version
Approximate cost of services:
$4,500.00
1 of 1 people found this review helpful.
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Company Response

Our technician installed a new replacement furnace and connected it to the existing wiring. There was no fire, but the control board failed, melting several wires. Upon investigation with the Technical Standards & Safety Authority, it was determined that the previously-installed main electrical panel was not grounded by the installing electrician. The customer had to have her electrician install a grounding circuit. Even though Metropolitan could have repaired the failed part and wiring, we installed a new replacement furnace at no cost to the customer.

East York Girl
East York Girl
5 reviews Toronto, ON
0/10

New furnace and duct work

New furnace and duct work. Sloppy and not professional, new furnace was not properly grounded and resulted in a control board short circuit and fire. Would not recommend this company.

Approximate cost of services:
$4,500.00
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Pete from TO
Pete from TO
8 reviews Toronto, ON

First Review

4.3/10

central air conditioning installation

Upon arriving the installer brought the wrong size a/c unit. He brought a 2 ton instead of 1.5 ton. I knew this because I checked the model numbers on the manufacturers web site ahead of time. The installer than tried to convince me that the 2 ton was better anyways. This is not true. My house needed a 1.5 ton. I then saw that a styrofoam base was going to be used instead of a cement base for putting the air conditioner on. The installer had to go back to retrieve both of these items after told him. He wasn't able to caulk the hole in my house where the piping runs becaues he didn't have caulking. He said he would return in a couple of days to do it since he was going to be in the area. He never returned so I did it myself.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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More about Metropolitan Heating & Air Conditioning Ltd

Metropolitan is a well-established heating and air conditioning company that specializes in residential and commercial heating, cooling and ventilation. We are proud to say that since 1979, we have been providing home comfort solutions to our customers. *** Metropolitan’s core management team has over 100 years’ combined experience in the ...
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